We found a good mobile tech. He came over Saturday and did the work. None of ours were torqued properly, however none were loose or missing, most torqued 20 to 35 with one at about 10. We have placed 1400 miles on the Oliver since new. The tech had to use his 3/8 wrench to get at the bottom bolts. (Shorter handle) I paid for the service directly and submitted the invoice to Nikki with a note at Dexter on Sunday via email. I recieved a call from Nikki at 10 am this morning confirming receipt of my email and they would be cutting a check to me for reimbursement.
I am very pleased with how this was handled by the folks at Dexter and notification from Oliver and Dexter.
This was the first time the tech had seen or heard of Oliver. He was quite impressed.