[Can not log into the Oliver website and rewards program]

Hi Rob! 

Sorry you are having trouble with it. The login for the website and forum are different. The Rewards Program has a specific registration process. You can find a link here to sign up for the Rewards Program : https://olivertraveltrailers.com/rewards-program/ or go direct at https://olivertraveltrailers.com/rewards-program/signup/.

There a few videos we have posted here as well. Let me know if you are still having issues.

Matt Duncan

[Oliver Reward Program]

1 hour ago, Katjo said:

So if we give someone a tour of our Oliver while for example we are at a campground and they would like more info and are willing to give their information, we submit that to Oliver and that quality’s as a field visit as long as they haven’t previously had contact with Oliver? 

See the previous comment above.

[Oliver Reward Program]

59 minutes ago, Steve and Deb said:

@MDuncan When we were first looking into Oliver Trailers, I joined here and the Facebook group, reading all about the trailer. I had casually asked if anyone was near me so that I could view a trailer. Members directed me to Oliver's site where I could have you guys find someone for me, but meanwhile, a couple nearby offered to show us their trailer.

After spending a couple hours with them, we decided to visit the factory for the tour and while we were there, we ordered a trailer. The couple that showed their trailer to us put in the paperwork and were rewarded for their kindness, even though it was not arranged by Oliver. Would situations like this qualify under the new plan? This was not a friends and family thing. Just complete strangers helping out a prospective buyer.

Thanks for any clarification,
Steve

@Steve and Deb Absolutely. We use the term Friend or Family, but it can be anyone you refer to us. We don't care if you know them or not. If they had never contacted Oliver and you took the time to show them your trailer and they purchased a new Oliver, you would get rewarded. In the new program, you would get either $200 for Bronze or Silver tiers, $300 for Gold tier, or $400 for Platinum tier for them purchasing. And because they never had contacted Oliver, you would get a $250 bonus for them purchasing because you took the time to find them on your own. We want to encourage owners to help us find new customers. We don't pay the $50 for the field visit since we didn't qualify them first for just showing the trailer but, the owner can receive the other rewards if they do purchase. To qualify for the Field Visit Reward for just showing your trailer, it must be qualified and administered by Oliver.

[Oliver Reward Program]

1 hour ago, John Welte said:

Matt, I will study this program some more.  Initially, I was skeptical of it, but you have gone the extra mile to explain it.  I may change my mind and willingly participate.  Rivernerd brought up a good point about liability which if reviewed and revised to everyone's satisfaction, we may get more owners willing to participate.  Thanks for explaining the program to us.  Have a great week.

John

You are welcome John! It's new to everyone. We will get the kinks worked out and it will be a good program. Thanks for the feeedback!

[Oliver Reward Program]

14 minutes ago, Steph and Dud B said:

If OTT changes the indemnification language as @Rivernerd suggested, and gives us some credit if a spontaneous interaction with someone directly results in a sale (could be verified by the buyer providing OTT with our name and hull number), I think this would be a good program and we'd be happy to participate.

We are going to review the Indemnification language hopefully tomorrow. We appreciate everyone's feedback!

[Oliver Reward Program]

48 minutes ago, Steph and Dud B said:

First, Matt @MDuncan, thank you for all the explanations and clarifications. Per the quote above, can you define "Qualified Friend"? If I get to know the couple camping next to me one weekend, show them my trailer, and they end up buying an Oliver based on that interaction, does that count as Qualified Friend? Almost every trip, another camper asks about our trailer. They aren't really friends, but they're interested and I often give them a tour. 

@Steph and Dud B If they have never contacted Oliver previously and you refer them to us, they are consider a Qualified Friend or Family Member. if you meet someone that has never seen an Oliver before, I would ask for their info and ask if they care if you share it with us. In the Submit Activity Form, you can add their information as required and any notes about the event.

We will review the submitted activity to see if we have been in contact with the person previously. If they have contacted us previously, you would not qualify for the bonus but would still qualify as a field visit purchase reward.

[Oliver Reward Program]

15 minutes ago, Rivernerd said:

I have reviewed the Waiver of Liability, Assumption of Risk and Indemnification document Matt Duncan sent me.  It is tightly and carefully crafted.

Requiring those who view an Oliver trailer to execute this document should provide as much protection as can reasonably be provided to the Oliver owner showing a trailer.  Not incidentally, it also protects Oliver Travel Trailers.

But in my judgment, that is not enough to persuade me to sign up, given the Indemnification language quoted in my earlier post from the Terms and Conditions for the Reward Program.  Were Oliver to get sued by someone injured during a trailer tour, that indemnification language allows Oliver to drag you into such a suit, even if you were not already a defendant, and make you pay Oliver's attorneys' fees and pay all of any judgment in favor of the plaintiff.   This could add up to hundreds of thousands of dollars (maybe millions in Texas).  Although the odds of getting sued are very low, the result could still be financial ruin for the unlucky Oliver owner--but not for Oliver or its insurer.

If, instead of shifting the burden of defense and indemnity to the Oliver trailer owner, Oliver's Terms and Conditions accepted responsibility to "fully defend and indemnify" the trailer owner in the event such a suit is commenced, I would be willing to sign up. 

Such a change would, in my judgement, also be fair.  Should an Oliver trailer owner be required to take even a very small chance of financial ruin in order to participate in the Rewards Program?  Or, since Oliver receives a significant financial benefit from Oliver owners showing their trailers, should not Oliver bear that risk?  In my view, it is more than fair for Oliver to "watch the back" of the owner, not the other way around.

When I was practicing law, I would not have advised any client to sign up for the Rewards Program under the existing Terms and Conditions, even with Oliver requiring execution of the Waiver of Liability, Assumption of Risk and Indemnification document.  And, I plan to follow my own advice--we will not be signing up unless and until Oliver removes the present Indemnification paragraph and substitutes "we've got your back" language in its stead.

Thanks again for the feedback. I will pass this along.

[Oliver Reward Program]

17 hours ago, StillGame said:

So what are the activities that can be accomplished, other than a showing? Is there a way to see those without committing to join? 

 

For now the activities are...

1. Show Your Oliver to a Qualified Prospect When Requested by Oliver (You get paid for just showing it now) - $50 at Bronze & Silver tiers, $75 at Gold tier, and $100 at Platinum tier.
2. Prospect Purchases after Qualified Field Visit Requested by Oliver - You get $200 for Bronze and Silver tiers, $300 for gold tier, and $400 for Platinum tier.
3. Refer a Qualified Friend or Family Member that Purchases an Oliver - If the prospect has never contacted Oliver previously and you introduce them to the brand and they purchase a new Oliver, you will get the reward amount for the prospect purchasing a new Oliver (depending on the tier you are in. See bullet #2) and you will get a $250 bonus. This activity can be completed by Oliver trailer owners or non-owners.

We plan to add more activities to earn more reward dollars in the future.

You can find all the details here: https://olivertraveltrailers.com/rewards-program/

[Oliver Reward Program]

25 minutes ago, Katjo said:

So rewards are loaded into the reward debit card. To get the cash you need to go to a ATM to remove the reward cash less the ATM fee? 

Yes. The bank that issues the card does have a network of ATMs that don't charge fees. But most ATMs would charge a fee. That information is provided when you receive the card in the mail. The cards expire after 3 years and the card issuer will send you a new card automatically (to replace your expired card) if you are part of the program still at that time.

[Oliver Reward Program]

15 hours ago, Mainiac said:

Cumbersome. Written by lawyers. Doesn't appear user friendly? They will charge for the use of the card? I showed 8 times one year, and sold 6. Other 2_bought used, so this program would have helped me. Haven't been asked to show since. Maybe me and my unit are getting too old?

It does look like the Rewards Program is going to drive a Branded Store. Maybe that will be a positive.

We understand for some people it is not about the money. For some it is. Some would not even participate since we didn't pay them for their time.

Yes it is more cumbersome than our previous program. But it is a lot to keep up with and manage properly.

In your example above, you would have been paid on

$30 for first field visit ($50 minus $20 service fee) - this also moves you to the Bronze Tier for completing first activity

Get sale on First Field Visit - $200 for sale = $250 YTD earnings - moves you to Silver Tier

2nd Field Visit - $50 plus $200 for sale = $500 YTD earning - moves you to Gold tier

3rd Field Visit - $75 plus $300 for sale = $875 YTD earnings

4th Field Visit - $75 plus $300 for sale = $1250 YTD earnings

5th Field Visit - $75 plus $300 for sale = $1625 YTD earnings - moves you to Platinum Tier

6th Field Visit - $100 plus $400 for sale = $2125 YTD earnings

Plus you would have gotten paid on the two field visits for showing your trailer depending on the tier you were in at those times.

You would receive the Platinum Tier gifts after the end of the year. The following year you would earn all year in the Platinum Tier. If you did 6 field visits and 6 people purchased, you would earn $3000. In our old program you would have only earned $1500. The Oliver Rewards Mastercard Debit card is just a reloadable gift card that can be used anywhere that accepts Mastercard or you can withdraw cash out ATMs.

As far as the store goes, yes we have ordered some of the products for it already.

Hope you are doing well! Hopefully I will see you again at the Maine Rally!

[Oliver Reward Program]

10 minutes ago, Rivernerd said:

I would like to see a copy of that Hold Harmless Agreement. 

While requiring the Hold Harmless is a positive step for Oliver to take, it still does not outweigh the effect of the Indemnification paragraph in the Terms and Conditions. 

If Oliver removes that Indemnification language, and in its place promises to "fully defend and indemnify" any Oliver owner who shows a trailer to a prospective purchaser, then the new Rewards Program would be much more attractive.  As presently written, I believe it is a remarkably bad deal.

I sent you a copy through our digital signing process.

[Oliver Reward Program]

4 minutes ago, Rivernerd said:

I would like to see a copy of that Hold Harmless Agreement. 

While requiring the Hold Harmless is a positive step for Oliver to take, it still does not outweigh the effect of the Indemnification paragraph in the Terms and Conditions. 

If Oliver removes that Indemnification language, and in its place promises to "fully defend and indemnify" any Oliver owner who shows a trailer to a prospective purchaser, then the new Rewards Program would be much more attractive.  As presently written, I believe it is a remarkably bad deal.

Thanks for your feedback. I will email you a copy.

[Oliver Reward Program]

35 minutes ago, snakeriveridaho said:

I would be happy to show our Oliver to interested people. I am not worried about liability issues. However, I am not going to get another credit card. 

Kirk

It's not a credit card. It is a re-loadable debit card. There is not a credit check or anything required to get the card other than just completing an activity. When you get the card and activate it, you can setup a PIN to get cash out of ATMs also.

[Oliver Reward Program]

Here are some bullet points about the new Oliver Rewards Program. Hopefully it will help explain some of the questions.

1. The new Rewards Program replaces the old Field Visit Program.
2. Instead of getting a check mailed to you if a prospect purchases after completing a field visit, you get paid on an Oliver Rewards Mastercard Debit Card. This is not a credit card. There is no line of credit like a credit card has. There isn't a credit pull or anything. It is just a branded re-loadable gift card that we load money onto when you complete activities. You can setup a PIN to get cash out of a ATM as well.
3. You also will get paid for just showing your travel trailer, regardless if the prospect purchases or not. We know the hours it takes to clean your trailer, to spend time with the prospects, and Oliver wants to reward you for that, which we didn't previously do.
4. If the prospect does purchase a new Oliver, you get even more Reward Dollars after the sale is finalized - the amount depends on your tier. In this new program, you will get this reward when their order is finalized rather than waiting for checks to be mailed after delivery. As of right now, we consider the order as finalized 90 days before the production start date. So you will get this a little quicker than before.
5. And those that want to be ambitious to get to higher tiers, they can make more Reward Dollars for the individual activities that are completed.
6. Also, look at the Tier Perks. Those are gifts (non-taxable) you get for being a member of each tier. These are just a way of us saying thanks for you taking part in the program.
7. The $20 service fee is new to this program. It is really a deduction of the first Reward for the year. If you don’t complete any activities for the year, you will not have to pay this fee. It is called a Service Fee but it is not an out-of-pocket expense.
8. We will be adding more activities that people can do in the future.
9. You will be required to submit details of completed activities on the Oliver website. This helps us make sure we are rewarding everyone properly. Now that we have over 1300 Oliver owners, we need our checks and balances to reward everyone that deserves to get them. It is a lot to keep up with and a lot more work on our part.
10. As far as the 1099 goes, we are required by the IRS to 1099 anyone that earns $600 or more. This is not new. We had to 1099 owners in our previous Field Visit Program when individuals made $600 or more in a year. If you don't want to be 1099'd, you can still complete activities and earn less than $600 and stop doing activities once you reach the threshold.
11. We apologize that the Terms & Condition are so much, but as a company we had to do our due diligence to protect all parties involved. With this, we have made changes how we setup field visits. For all prospects that contact us to see an owner's trailer, we now require the prospect to sign a Hold Harmless agreement that protects the owner when conducting a field visit. We have this signed by the prospect before setting up the field visit. This did not exist under the old program.

We know many of you have helped us by showing your trailer in the past and didn't do it for the money, but we wanted to build a great program to reward everyone for their time and efforts to grow our brand. We are very thankful for everyone that has helped us over the years! Obviously the launch of this program is new. We will monitor and revise it as we gather feedback and where opportunities exist to make it better.

If anyone has questions, please don't hesitate to message me.

[Oliver Parts/Merchandise Website]

We will be launching a branded store in the upcoming months. Our obstacle is finding the right partner (supplier) that can offer quality merchandise and dropship for us. We really don't want to inventory apparel here. We have tried a few vendors and one is promising but not happy with the embroidery yet. We are just getting our Rewards Program finalized and will be launched probably tomorrow. Once that project is underway, we can get back to our store project!

[RECALL BULLETIN - Dometic Cooktop Control Valves May Leak Gas]

If you need to verify if your cooktop was affected by the Dometic's recall, just remove the galley drawer to verify the serial numbers. You can put your cellphone in hole and take a picture. Might need to have the flash turned on.

It appears we were missing a document of affected serial numbers that is attached along with an excel file of the remedy kit.

Special thanks to Steve Mabry for sharing the photos below.

Affected Cooktop Control Valve Recall Model & Serial Numbers.pdf Cooktop Recall 22E021 Remedy Kit Request Form 5.06.22.xlsx

[RECALL BULLETIN - Dometic Cooktop Control Valves May Leak Gas]

This recall is for only some Oliver Legacy Elite travel trailers and does not include Legacy Elite II trailers. We will be notifying all impacted individuals by USPS mail and by email. If you print the attached document to have a service center inspect and/or replace your cooktop, please email Regina Rogers and let her know you have taken corrective action. Thanks!

[RECALL BULLETIN - Dometic Cooktop Control Valves May Leak Gas]

IMPORTANT SAFETY RECALL

RE: NHTSA RECALL 22V350 Damage Cooktop Control Valves May Leak Gas

June 21, 2022

Dear Valued Customer,

This notice is sent to you in accordance with the National Highway Traffic and Motor Vehicle Safety Act.

Oliver Travel Trailer’s has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 Elite travel trailers manufactured between August 1, 2020 and May 11, 2022 equipped with certain Dometic Corporation cooktop model PI8022.

The issue is some cooktop burner control valve, mated directly to the control knob via the valve stem, leak gas. While being used the smell of gas may precede any ignition, presence of flame and/or ignition will result in a small pilot flame directly at the control knob.

A gas leak in the presence of an ignition source can increase the risk of a fire.

Your Elite was manufactured within the affected period using this component and is to be inspected to ensure the cooktop is not within the recall population as identified by serial number. Remedy will be by replacement with newer cooktop, free of charge. The replacement unit will be sent with instructions to complete the installation and functional verification by a qualified RV technician. The replacement should take approximately one and one half hours to complete.

Dometic instructs DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED.

Please contact any Dometic authorized dealer / service center, call the Dometic Recall Hotline or email Recall.Cooktop.22E021@Dometic.com for service locations and to schedule an appointment for repair as soon as possible.

If you have questions or concerns about this recall, please contact Dometic Corporation hotline for recall claims as follows:

Email: Recall.Cooktop.22E021@Dometic.com
Phone: 888-943-4905 or 574-389-3713

Dometic will be able to assist in identifying service center in your locality if you require help. Service Center’s should be able to bill Dometic for the inspection, if you encounter any problems with that, please contact direct.

If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. Please call Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall.Cooktop.22E021@Dometic.com and provide the serial number information for the unit, a picture of the data plate confirming the serial number and a copy of the original receipt for the repair.

If you have sold your Oliver Travel Trailer, would you please be kind enough complete the Change of Ownership at olivertraveltrailers.com/contact-us/owner-transfer-form/ or contact Customer Service at 1-888-526-3978.

Oliver Travel Trailers takes the safety of our customers and our products very seriously and is working closely with Dometic Corporation to deliver this recall.

If Oliver Travel Trailers can assist in any way, please do not hesitate to contact us. We apologize for any inconvenience and thank you for your attention to this safety matter.

Sincerely,
Regina Rogers
Quality Manager
Oliver Travel Trailers

Dometic Cooktop Recall Documents 6.21.22.pdf

[TSB Proper Lithionic Reboot Sequence]

IMPORTANT TECHNICAL SERVICE BULLETIN

ISSUE

Potential Internal Battery BMS Damage

MODELS IMPACTED

2021 – 2022 Oliver Legacy Elite II models equipped with (3) Lithionics Lithium 130AH Batteries & Xantrex 3000W Inverter

INFORMATION

Oliver Travel Trailers was alerted that under certain conditions the Lithionics internal BMS could be damaged if the full load for inrush amperage to the inverter is loaded on a single battery.

RESOLUTION

Owners with impacted year models should follow the Lithionics approved method for the proper restart/reboot sequence of the batteries and inverter to ensure all batteries are ON before turning the inverter ON.

NOTE: The inverter is also a charger and when it powers up while connected to shore power this is utilizing the charger side. The above referenced potential condition exists only when the inverter side is turned ON.

PROPER RESTART/REBOOT SEQUENCE

If the inverter is OFF, drained or has entered (LBCO) Low Battery Cut Off and any or all of the batteries are OFF (no LED light on battery), then the following procedure should be followed:

1. ENSURE THAT THE INVERTER IS TURNED OFF

2. UNDER THE STREET SIDE BED ACCESS PANEL, SWITCH THE INVERTER CIRCUIT BREAKER TO THE OFF POSITION. PRESS THE RED BUTTON

Note: This will cause a communication issue for the inverter remote display and requires a proper restart sequence to ensure proper communication between the inverter and remote display. (Error 20)

3. TURN ALL BATTERIES ON

4. SWITCH INVERTER CIRCUIT BREAKER TO THE ON POSITION. PRESS THE LEG BACK INTO POSITION

5. TURN THE INVERTER ON AT THE INVERTER

6. VERIFY COMMUNICATION SOFTWARE HAS LOADED: U3 01 06
  A. PRESS THE UP/BATTERY BUTTON TO SCROLL THROUGH

7. TURN THE INVERTER OFF AT THE INVERTER

8. TURN THE INVERTER REMOTE DISPLAY ON

View a PDF version of this Technical Service Bulletin here

For questions or assistance please contact the Oliver Travel Trailers Service Department.

228 Industrial Ave, Hohenwald, TN 38462
Service Phone: 1-888-526-3978 | Email: service@olivertraveltrailers.com

[HOW TO: Fresh water tank suction tube mod - NO SPIN WELDING REQUIRED.]

1 hour ago, RunninOnMT said:

Matt, can Oliver tell us the Hull # of the last Ollie built before the design mod was implemented?

Thanks!

Jim

I will try to find out tomorrow. Originally we mailed everyone a kit. Some of you got it and did the modification on your own. Some brought their units in to us and we did it. It's been a long time since we have looked at it and might take a few days to figure it out again.

[HOW TO: Fresh water tank suction tube mod - NO SPIN WELDING REQUIRED.]

I have talked to the service department and management. We will take care of the tank modification for free if you can bring it to our service center in Tennessee. You will need to call 1-888-526-3978 to schedule the tank modification. Let me know if you have any questions!

[Service Phone Number Change]

We have recently changed our phone system to provide a better experience for owners and prospects. If you need to call us for sales or service, we have now consolidated our numbers down to one number. Please call 1-888-526-3978 for all sales and services needs. When we switched the phone system over, the service number was supposed to forward to the 1-888-526-3978 number but apparently is not forwarding. We apologize if anyone has attempted to contact the service using the service phone number.

[Cooper Tire Recall]

Some of you have had questions about a recent announcement that there will be a recall of some Cooper tires.

We have contacted our distributor and are happy to confirm that the size of tires included on both the Legacy Elite and Legacy Elite II are not included in Cooper's recall.

We hope this information helps put you at ease!

[Troubleshooting: Forum threads not populating for iOS devices]

One user contacted me today and was having issues with logging-in on his Kindle Fire. I believe it uses the Silk Browser. He stated when he logged-in, it would immediately log him out and return him to the home screen. I instructed him how to clear his cache and have not received feedback if that fixed the issue yet.

[2020 Oliver Rally Canceled]

It is with sadness, regret, and concern for the health of Oliver owners that we announce the 2020 Oliver Rally will be cancelled.

We have been tracking the COVID-19 virus status and currently most all states in the Southeast are rated in the Red Zone. We have been monitoring the State of Alabama Department of Health COVID-19 website for periodic updates. Alabama remains High Risk according to the Alabama Department of Public Health. Unfortunately, many Oliver Trailer owners would be required to travel through numerous states that are at a higher risk level in several parts of the US. Our primary concern is for you, our customer, our friends, and all that enjoy camping in the great outdoors.

Details on the 2021 Oliver Rally will be announced later in the year.

All rally registration fees will be refunded within 3-5 business days.

If you have made reservations at Lake Guntersville State Park for the September 2020 Rally, click the link below to indicate if you would like to cancel your reservation or keep them and attend on your own. We will notify the campground on your behalf and they will issue refunds to all canceled reservations.

Update Fall Campground Reservations