Sage-AndersenHitches Posted September 1, 2016 Share Posted September 1, 2016 These are a few of the common issues and questions we get about our WD Hitch. Most of the issues experienced are due to improper installation or hook up. See the Andersen WD Hitch thread for general information about our WD. Q. How do I get my triangle plate straight? A. Often times when someone discovers their plate is crooked is when they are trying to hook the trailer up again and can’t get a chain to reach. Why this happens is the trailer is unhooked when it is turned and then they back straight into the trailer to hook up. It will be practically impossible to move the tringle plate by hand at this point (Don't hammer or try to pry it straight), hook the coupler on the ball and release the short chain from the triangle plate. Once the short chain is released, pin the triangle plate in place, retract the tongue jack and drive forward perhaps even turning the other direction to get the attached chain to straighten the triangle plate. Once it is straight raise the tongue, reattach the chain and hook up as normal. To prevent this issue, try to unhook and hookup as straight as possible. Q. Why is my WD making an awful noise? A. This is the unfortunate side effect of doing all of our R&D testing out West where it is very dry. What is happening is the quietest WD on the market is getting moisture in the friction material and it sounds like the spawn of the underworld has manifest in your RV. For this we sincerely apologize, it does not affect safety but it can be uncomfortable and embarrassing. The good news is there is an easy cure; Send me and email: Sage@Anderseninc.com with “ Noisy WD Warranty” in the subject line, include your name and shipping information and we will send you a new friction cone with an updated material that handles moisture much better. If you are changing this the easiest way to get the ball out is to remove the retainer clip from the bottom of the ball assembly, then reinstall the rack in your receiver hitch and use a jack to lift the ball out of the housing. After inserting the new friction material you can turn the drop rack upside down in your receiver hitch and jack the ball in so the retainer clip will go on. Q. Can I back up without unhooking? A. Yes you can. Because of the ball turning in the housing there is no need to unhook anything when you back up, it will not damage the hitch or trailer. With any hitch it is possible to jackknife a trailer so please don’t turn so sharp in reverse that the trailer contacts the bumper of the tow vehicle. Q. When I get to about 40 MPH my trailer starts swaying bad. What should I do? A. This is a conflict of two great systems and is not exclusive to Andersen WD. Many of the newer vehicles are coming with a trailer sway protection on them. This is a system that applies slight braking inputs to the opposite sides of the vehicle to minimize and correct trailer sway. The newer F-150 is the most common vehicle with this feature. This system fights against anti-sway hitches of any manufacturer. If this is something you are experiencing just turn that feature off in your vehicle each time you start it. Q. Can I turn my drop rack over and use it in the rise position? A. Yes you can. The rack is safe to use in the drop or rise position, the important thing is to get your trailer riding level. Q. I have a class 5 receiver will this hitch work? A. Yes, we have two options; there is a reduction sleeve 2.5” to 2” but this can create extra movement in the receiver. We also build the drop rack in in the 4” and 8” drop that has a 2.5” receiver for the class 5 tow package. Have your dealer order the appropriate receiver when buying the hitch to avoid shipping and restock charges. Q. I have the rack in the rise position and can’t open the back of my SUV. A. We build the racks with a custom 3” extension on the shank to get you a little better clearance, this also works well for spare tire interference. Q. My truck is lifted will this hitch still work? A. Most likely, we can do a 4” and an 8” adjustment on the rack. The 4” works on most vehicles and the 8” gets you a little more reach. See our fit guide at AndersenHitches.com. Have your dealer order the appropriate receiver when buying the hitch to avoid shipping and restock charges. Q. How is this a greaseless system? A. The way the ball turns in the housing eliminates any friction between the coupler and ball, they turn together so there is no friction and no need for grease. 5 Link to comment Share on other sites More sharing options...
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