Popular Post donthompson Posted October 19, 2017 Popular Post Share Posted October 19, 2017 I called Ritchie Carroll a couple of months ago to schedule service for my Oliver Elite II. I made the appointment for 1 p.m. on Tuesday, October 17. When I arrived, I sat down with Richie and reviewed the work order that he had prepared based on a couple of telephone conversations and a few email exchanges. Oliver is using a new system to create and update work orders. I was able to view the work order on Richie's monitor and approved what he had prepared. Service included installing a composting toilet, installing the new bike rack (mount only--I plan to rig it with Thule components that will work with my fat tire bike), a new cable for the basement door, repair the chain to cap connection on the fresh water inlet, fixing a leak in the hot water heater at the anode, installation of the water accumulator, the fresh water tank fix to allow it to be filled completely, and installation of the new window blind clips (they now use 6 clips per blind). The work was completed by 5 p.m. on Wednesday. The work was done professionally and the camper was thoroughly cleaned inside after they completed the work. While in Hohenwald, I spent quite a bit of time at the sales office. Highlights included meeting and talking to both new Oliver owners picking up and owners in town for service. It's so nice to actually meet and get to know people you've communicated with on the forum. Oliver owners are the best. I also can report that Anita and Heather are as sweet and welcoming as they have been since I met them. Anita even brought food to the office and offered lunch to all of the office employees and the customers who were there for service and pickup. The food was delicious! I met and spend quite a bit of time talking to Brent Robinson, the new Business Development Director and Kelly Robinson, the new Sales Manager. They have significant experience in the industry and I believe they were great hires by the Oliver family. Brent gave me a factory tour yesterday. I toured the factory in October 2015 when I ordered my Elite II, but I learned much more during the tour Brent gave. He has dug deep into the manufacturing process and shared so much knowledge. For any current owner or prospective purchaser who wants to know more about how these campers are built and why they cost as much as they do, a tour led by Brent is a must. These campers are built on a philosophy that is the opposite of what drives most of the rest of the industry. Decisions are made on what components/processes will create the best, long-lasting product, not on what will be the least expensive. Kudos to Oliver for being committed to building by far the highest quality camper in the U.S. As most of the forum members know, Oliver has grown substantially in terms of the number of campers sold. They are having growing pains, but my two days at the office and plant convinced me that they are working very hard to ramp up and to provide the same high-quality sales and service that marks the quality of their product. I don't think the people at Oliver would argue that they are there yet, but rather than making excuses, the comments I heard from employees focused on their high goals and efforts to reach them. For those of you who have asked for a higher degree of customization as your Oliver is being built, it's clear that Oliver is moving away from offering the degree of customization that characterized their approach in the early days. They've made the most popular options standard equipment and avoid customization to keep the campers moving down the line more efficiently. I think the result will be an increase in the already high build quality and an ability to deliver more campers to more customers on a timely basis. So, my service visit was positive, productive and very educational. It reinforced my opinion that purchasing my Oliver was a great decision! 18 Don 2020 Kimberley Kruiser T3 2019 Ram 2500 Diesel States I visited with my Ollie (Sold October, 2019) Link to comment Share on other sites More sharing options...
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