Service Manager JEssary Posted January 25, 2018 Service Manager Share Posted January 25, 2018 Andersen Hitch Inc. has designed a new ball, cone and triangle plate for the weight distribution hitch. This new design was to create a ball that would not lock up inside the collar and/or cause noise when turning. For more information or data on results and testing you would need to speak directly with Andersen. Any customer who has an older Andersen Hitch setup can upgrade to the new design for $100 by contacting Andersen directly and asking about part# 3332 and explaining the issue that you are having with the current ball. The $100 upgrade is a discounted price but it will not last forever. Andersen Hitch Inc. 208-523-6460 800-635-6106 6 ---------------- Jason D. Essary OLIVER SERVICE 228 Industrial Ave Hohenwald, TN 38462 Phone: (888) 526-3978 Hours: Monday - Friday 8:00am - 5:00pm CST CONFIDENTIALITY NOTICE: This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the message and any file attachments from your computer. Login to Service Portal: https://support.olivertraveltrailers.com/portal/en/home Link to comment Share on other sites More sharing options...
Service Manager JEssary Posted April 16, 2019 Author Service Manager Share Posted April 16, 2019 UPDATE 4/15/2019 The Andersen Hitch company has once again designed a new inner cone for the ball housing. This new cone is supposed to resolve the grinding/binding issue that has been occurring for some owners. The new design does require that the ball assembly be shipped to Andersen for installation of the new cone as well as the new collar on top that was designed to keep the cone in place. Any customer with questions regarding this new design or how they can get their current Andersen Ball assembly modified should contact Andersen Hitch at 800-635-6106. 4 ---------------- Jason D. Essary OLIVER SERVICE 228 Industrial Ave Hohenwald, TN 38462 Phone: (888) 526-3978 Hours: Monday - Friday 8:00am - 5:00pm CST CONFIDENTIALITY NOTICE: This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the message and any file attachments from your computer. Login to Service Portal: https://support.olivertraveltrailers.com/portal/en/home Link to comment Share on other sites More sharing options...
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