ThomB87 Posted February 18, 2020 Share Posted February 18, 2020 OK took Ms Bertie in for the dexter axle recall at a local shop. Good news all the bolts were torqued to 65 lbs each. Nikki at Dexter was easy to work with. Shop was amazed. Dexter paid before I could even get back to get my trailer. When I pulled in there was a big sun blocker trailer in front of me. The couple at the counter owned the sun blocker and it was just less than a year old. They had a laundry list of issues, 7 or 8 things. Trying to get it fixed while still under warranty. Trim was failing, coming loose and falling off. Paint was peeling. Places where the caulk was poorly install and fell out. At least two major leaks. One dripping down a wall and causing the wall covering to begin to wrap. Service manager sent a tech out with blue painters tape to mark all the places where the trim, caulk and paint needed repair. Just a very good reminder of why we bought an Oliver. 1 3 Bill Thomas 2019 Elite II Hull # 534 2020 Chevrolet Silverado HD 2500 Link to comment Share on other sites More sharing options...
Patriot Posted February 18, 2020 Share Posted February 18, 2020 (edited) ThomB87, Great report and reminder. Having just placed our order for a 2020 OLEll, Oliver’s outstanding customer service weighed heavily in our decision. Thanks for posting your excellent service experience. David Edited February 18, 2020 by Patriot 2020 OLEII - Hull #634 aka- “XPLOR” 2021 F350 6.7 liter Diesel Lariat Ultimate Tremor Link to comment Share on other sites More sharing options...
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