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RECALL BULLETIN - Dometic Cooktop Control Valves May Leak Gas


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IMPORTANT SAFETY RECALL

RE: NHTSA RECALL 22V350 Damage Cooktop Control Valves May Leak Gas

June 21, 2022

Dear Valued Customer,

This notice is sent to you in accordance with the National Highway Traffic and Motor Vehicle Safety Act.

Oliver Travel Trailer’s has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 Elite travel trailers manufactured between August 1, 2020 and May 11, 2022 equipped with certain Dometic Corporation cooktop model PI8022.

The issue is some cooktop burner control valve, mated directly to the control knob via the valve stem, leak gas. While being used the smell of gas may precede any ignition, presence of flame and/or ignition will result in a small pilot flame directly at the control knob.

A gas leak in the presence of an ignition source can increase the risk of a fire.

Your Elite was manufactured within the affected period using this component and is to be inspected to ensure the cooktop is not within the recall population as identified by serial number. Remedy will be by replacement with newer cooktop, free of charge. The replacement unit will be sent with instructions to complete the installation and functional verification by a qualified RV technician. The replacement should take approximately one and one half hours to complete.

Dometic instructs DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED.

Please contact any Dometic authorized dealer / service center, call the Dometic Recall Hotline or email Recall.Cooktop.22E021@Dometic.com for service locations and to schedule an appointment for repair as soon as possible.

If you have questions or concerns about this recall, please contact Dometic Corporation hotline for recall claims as follows:

Email: Recall.Cooktop.22E021@Dometic.com
Phone: 888-943-4905 or 574-389-3713

Dometic will be able to assist in identifying service center in your locality if you require help. Service Center’s should be able to bill Dometic for the inspection, if you encounter any problems with that, please contact direct.

If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. Please call Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall.Cooktop.22E021@Dometic.com and provide the serial number information for the unit, a picture of the data plate confirming the serial number and a copy of the original receipt for the repair.

If you have sold your Oliver Travel Trailer, would you please be kind enough complete the Change of Ownership at olivertraveltrailers.com/contact-us/owner-transfer-form/ or contact Customer Service at 1-888-526-3978.

Oliver Travel Trailers takes the safety of our customers and our products very seriously and is working closely with Dometic Corporation to deliver this recall.

If Oliver Travel Trailers can assist in any way, please do not hesitate to contact us. We apologize for any inconvenience and thank you for your attention to this safety matter.

Sincerely,
Regina Rogers
Quality Manager
Oliver Travel Trailers

Dometic Cooktop Recall Documents 6.21.22.pdf

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Matt Duncan

Director of Marketing, Oliver Travel Trailers

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This recall is for only some Oliver Legacy Elite travel trailers and does not include Legacy Elite II trailers. We will be notifying all impacted individuals by USPS mail and by email. If you print the attached document to have a service center inspect and/or replace your cooktop, please email Regina Rogers and let her know you have taken corrective action. Thanks!

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Matt Duncan

Director of Marketing, Oliver Travel Trailers

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This is a Dometic Recall and the repairs must be performed by a Dometic Authorized service center. You can use Dometic's Find a Dealer website to locate the nearest service center. If you need assistance in finding a Dometic Authorized Service Center you can contact Dometic Customer Support or the Oliver Service Department

Dometic Customer Support

Ph: 800-544-4881

email: customersupport@dometic.com

 

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----------------

Jason D. Essary

OLIVER SERVICE

228 Industrial Ave

Hohenwald, TN 38462

Phone: (888) 526-3978

 

Hours: Monday - Friday 8:00am - 5:00pm CST

CONFIDENTIALITY NOTICE: This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distri­bution or disclosure by others is strictly prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the message and any file attachments from your computer.

Login to Service Portal: https://support.olivertraveltrailers.com/portal/en/home

 

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If you need to verify if your cooktop was affected by the Dometic's recall, just remove the galley drawer to verify the serial numbers. You can put your cellphone in hole and take a picture. Might need to have the flash turned on.

It appears we were missing a document of affected serial numbers that is attached along with an excel file of the remedy kit.

Special thanks to Steve Mabry for sharing the photos below.

20220624_212244.thumb.jpg.c3fd58d057f12642275b45826c7bcb22.jpg.b174bbc8d9a4ee3b2cbe6a7b134ebd58.jpg

20220625_092705.thumb.jpg.570480db6c1361847be9289b0cf0005a.jpg.8a4180e0c08ef8a483b8cb0637491420.jpg

Affected Cooktop Control Valve Recall Model & Serial Numbers.pdf Cooktop Recall 22E021 Remedy Kit Request Form 5.06.22.xlsx

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Matt Duncan

Director of Marketing, Oliver Travel Trailers

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