Fargoman Posted October 29, 2022 Share Posted October 29, 2022 While cleaning our Ollie prior to storing it indoors after 8000K miles traveling this year, I discovered that the rear emergency escape window would not open - the latch would not release completely on the curbside. I had not previously tried to open the rear window since taking delivery in September 2021 (oversight on my part at delivery, trust but verify). With the curbside red handle completely open, the window would only open about 3/16ths of an inch, just enough to see that the metal hook that the red lever grabs onto was loose, and was impinging on the frame of the movable window. With some gentle lateral prying, I was able to open the window. When I attempted to tighten the screws that attach the metal hook to the window mounting frame, they were stripped. I reattached the metal hook using larger sheet metal screws and thought the problem was solved, but that would be too easy. After much pondering, it turns out that the hinged window was not perfectly centered in the external mounting frame, being offset approximately 1/8th inch to the curbside, and there is no way to change that - it was just a defective window assembly from the supplier. With my precision hammer, I modified (bent) the part of the moveable window frame that contacted the metal hook enough that it would allow the window to open and close, but not without some contact between the parts. So, the window is now functional, but not pretty when open, which won't happen very often, but resale value would be compromised when the time comes to part with Ollie, as I would have to disclose the damage. Mike Sharpe at Oliver Support has been very helpful throughout this process, and has offered to send me a replacement window assembly. I asked Mike if the installers at Oliver actually verify that windows work properly after they plug them into the hull openings, because delivering a defective emergency escape window would be a huge liability for Oliver in the event of injury or death. I can't imagine how a functioning window assembly could fail if it had never been opened. I have not gotten a reply to this question yet, as it was after business hours in Hohenwald when I posed this question. Because I live in far northern California, and am not planning to travel back to the mothership any time soon, I need to find a reputable RV repair facility that works on fiberglass trailers to install the new window assembly. I know that there a handful of Ollie owners on the West Coast, and would appreciate recommendations for repair shops that would be within a day or two travel time. So, for current or soon-to-be Ollie owners, make sure your emergency escape window works properly. 4 2 2021 Legacy Elite 2 Twin Bed | Hull Number 894 (9/16/21 delivery) | Ram 1500 Longhorn 4x4 3.0L EcoDiesel 3.92 axle Link to comment Share on other sites More sharing options...
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