Oliver | Luxury Fiberglass Travel Trailers, Campers & RVs › Forums › OLIVER CAMPFIRE › General Discussion › A word on our Oliver experience –
- May 26, 2009 at 1:34 pm #12204
"Even though a year has passed, we are still in love with our Oliver and we don’t regret our decision to get one in the slightest. I couldn’t imagine going back to a Tab like we had the year before, and I am SO glad that we didn’t settle on a Casita. Our little 17′ Oliver is the perfect trailer for us – anything less (or more) would have felt like a compromise.
Even though we have had our share of issues (some even serious), the overall quality of the Oliver design, and especially of the Oliver people, has continued to blow us away. The folks at the factory have always come through for us, even when we are on the opposite side of the country."
Though we come from the opposite end of the spectrum in terms of technical knowledge and camping experience, the sentiment expressed by Technomadia captures our feelings so well. We have had our Oliver a little over a year. Other than a pop up decades ago, this is our first camper. We certainly don’t live in ours, 62 days so far. Like Technomadia, we have had some issues, but in each and every case, the Oliver folks have responded in a way that went far beyond what might be expected. I’m sure some of the issues were our lack of knowledge or perhaps our fault. Not once has there been a question raised or fingers pointed – always let’s take care of the problem. It seems there’s always a "plus". Problem solved plus some little bonus, "while we were doing so and so, we went ahead and put on a …". A Camping World rep told me, "we’re not used to dealing with a company that pays us directly for warranty work. Usually the customer pays and then has to collect from their manufacturer." Yep, they’re different.
In our 45 years together, Karen and I have never dealt with a group who, from top to bottom, went totally out of their way to be sure we were happy with their product. There have been so many folks there that have bent over backwards to exceed our requests that I should not name names – some I’ve forgotten – but I’m going to. Like everyone else, our main contact has been Robert. We now consider him a close personal friend after all the favors his done for us and good times we’ve had with him. From day one, we would have adopted Dustin and Brandon, a couple of go-getter young men that have been so helpful and respectful of us – now Brandon’s brother (Brad?) has joined the group. And where would you find a technician like Vince who checks all the details, provides his cell phone number and is ready to help at any time, such a kind guy.
Most recently, we stopped at the factory to have a couple of options added – camera and black water flush system. We were on a long trip, and were going to be in the vicinity. I could not believe what happened while we were there. Vince and gang went over our trailor from top to bottom taking care of the most minute things they could find. If I listed all of the little things they did, way beyond Oliver responsibility, it would be hard to believe. In fact they discovered a couple of safety issues that had nothing to do with the Oliver itself, a wheel problem and a brake controller problem. At one point Robert was on top of our trailer, with the air conditioner cover off being sure that we had gotten all for the debris from a birds nest out of there. At another point, plant manager Daniel, got our brake controller manual out, digested it in about 20 seconds, made recommendations about some of the settings, and then at my request drove the unit and made the adjustments.
I’ve been fairly active on the forum from the beginning. I believe this is the first time that I’ve heaped praise on the forum. I’ve always felt that I didn’t have the knowledge in the technical, manufacturing arenas to have a lot to say. But I think we know a lot about people, always taking our time to form opinions. So after a year, we’re pretty sure that we have lucked into a nest of good folks. As for the camper itself, we’re having a ball with it. It certainly works for us, and seems to be the envy of other camping folks whereever we go. Time and again, experience folks, say "Wow, I can’t believe you have ….. Those folks thought of everything".
Sorry if this is too long and personal. We’ve always tried to express our gratitude directly to the people at Oliver, but I wanted to join so many of you who have shared your thoughts about the Oliver and the Oliver people.
TomMay 28, 2009 at 12:50 am #16916
We too have had our Oliver just about a year. I have not had as much contact with the folks at Oliver after our purchase, but that should be a testimonial to the quality of the trailer. I will admit I have had some minor issues, but have been able to solve them myself, which I think is a testimonial to the Oliver design. Some of the things I have experience would have be real concerns in a stick trailer, but the fiberglass design lends itself to easy maintainance. The Oliver is definetly in a class of its own and I am glad we were there at the beginning. I expect that this will be the last trailer we will purchase since everything is just right for our style of camping.May 28, 2009 at 1:07 am #16917
Tom, what a great testimonial. Thanks for taking the time to share with all of us. Makes me wish I had an Oliver trailer of my own already. I worry that this good thing can’t last forever. 😉June 6, 2009 at 4:39 am #16920
Tom and Karen,
We’d like to echo your sentiments, as we can’t say it any better.
Great people at Oliver, and a wonderful little trailer.
2008 Ram 1500 4 × 4
2008 Oliver Elite, Hull #12June 6, 2009 at 2:40 pm #16922
You guys are right ! Betty and I are a couple of weeks now, into a nearly four month, off the grid camphosting job above ten thousand feet, withsolar power and a generator back up.
10 K of elevation for extended lengths of time will reveal issues that we never ever experienced before. For example we have had one day so far that it snowed six times and the sun came out six times during the daytime. That night was down in the teens for over twelve hours. The next day the wind blew at gusts of 40 mph most of the day, that night it came a cloud burst and the temp was 41* all night long.
So, here’s my point. Just think what the caulking, seals and gaskets are having to go through in order to keep the inside of our Ollie toasty and comfy !
Yep, Olivers commitment to using quality materials pays back big dividends under those conditions !
Harm & Bett, cleaning outhouses and fire pits for the public in the Rocky Mountains.
After two weeks of waiting for normal snow melt to reveal her picnic table and fire ring, Betty decides she has had enough and enters into an aggressive snow removal process !
I would rather wake up in the middle of nowhere than in any city on earth 08' Oliver Legacy Elite HULL NUMBER 0003(sold)
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