Oliver | Luxury Fiberglass Travel Trailers, Campers & RVs › Forums › OLIVER CAMPFIRE › General Discussion › Carefree awning issue resolved
- January 24, 2018 at 8:27 pm #85468
I was putting out the Carefree awning for the first time and as I was extending the arms to secure them to the trailer the orange clip that has tightens the are broke off. Contacted Jason who immediately ordered me a new one at no expense even though the Carefree warranty doesn’t cover that part. Good outcome to a stupid issue
Attachments:January 27, 2018 at 9:08 am #85774
That is great that your problem was taken care of. Certainly a good outcome to an issue that could have caused you a fair amount of annoyance. Thanks for letting us know about the good stuff.
I think that this is a prime example of what most of us talk about when we say that Oliver stands behind its product and is a GREAT company to work with. Yes, not everything goes as smoothly as some of us might like, but, in the end, Oliver stands behind its product and does whatever it can to make sure that we are treated like family.
2017 Ford F150 Lariat 3.5EB FX4 Max Towing 2016 Oliver Elite II - Hull #117 "Twist"
1 user thanked author for this post.January 27, 2018 at 10:35 am #85795
Yeah, the first thing I said to Ritchie when he was showing me how that clip worked was ,’That won’t last.’. They’d be much more rugged and sturdy with a screw to lock them in place like Fiamma uses. But the flip lock is how they get the pole to recess into the front rail, since it’s flush when closed. I have to imagine that there’s a relatively simple hack to fix this if we put our minds to it.
Interesting that Carefree doesn’t warranty the one part that’s obviously going to fail.
So did Oliver replace the clip, or did they have to get you an entire leg assembly? I took a look at their parts list and didn’t see that you could just get the clip. If you can, and it’s easy to replace, then I might get a few clips to keep as spares.
edit – I found the part, it’s #R001657, available here. Looks like you need to carry a rivet gun to replace it.
At Big Bend last month, I tried bypassing the legs with poles of my own. It’s not too much trouble to set up that way, and far sturdier than using the Carefree legs. You just have to drill some holes into the bottom of the front rail to accept the poles…
Snowball • LE2 256 • 2018 Ford Raptor
Attachments:January 27, 2018 at 11:55 am #85828
Overland, That shade screen attached to your awning looks very nice. How does it attach, and where did you get it? Nice picture!
David Stillman, Salt Lake City, Utah
2016 Oliver Elite II Hull 164 | 2017 Audi Q7 tow vehicle.
Travel and Photography Blog: http://davidstravels.netJanuary 27, 2018 at 12:15 pm #85831
It’s this one on Amazon. It was just a bit cheaper than the Carefree version. It slides into the accessory slot along the front of the awning. Seems well made and was a cinch to attach with two people – one person feeding it into the slot and another pulling it through. I’m sure one person could attach without too much effort. My only complaint is that it seems a bit too dark, but of course that’s subjective. But I do wish I could have found one in a light grey rather than black. But it does it’s job and should help keep wind from getting under the awning as well.
Snowball • LE2 256 • 2018 Ford RaptorJanuary 28, 2018 at 6:44 am #85873
Overland, you need to have a sticker cut to fit in that upper fridge vent cutout, like your logo or name plate or welcome or something… That’s a good shape/space just waiting for something in it..
One Life Live It Enjoyably
2017 F350 6.7L SRW CC LB
2015 Oliver Elite II Hull #69January 29, 2018 at 9:26 am #86080
Yeah, I need to do something with that spot. It’s got a fairly obvious dimple from the mould in the middle of it if you look close. Oliver is doing the final polish on the trailer now – since I pried it away from them before they were finished – which is why there’s no graphics on the trailer at all.
Snowball • LE2 256 • 2018 Ford RaptorJanuary 29, 2018 at 5:05 pm #86203
I haven’t gotten the clip yet. Its supposed to arrive tomorrow and i think they are only sending the clip. Will keep you all posted> I obviously don’t have a rivet gun so we shall see how i do the repair
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