The day you take delivery of your new Oliver Travel Trailer at our plant in Hohenwald, Tennessee will be fun filled and exciting. First, we go over the trailer with you inside the plant using a thorough check list to make sure everything is in place and in working order. Once you are satisfied we will finish up the delivery paperwork. But that’s not the end of our delivery process. Now you will be provided with what we call “The Maiden Voyage Shake Down” where we pay for a night at a local campground. One of our customer service representatives will go out with you to show you how to set up the awning, hook up the water, connect to the electricity and use the leveling jacks. We will go over the operation of the water heater, refrigerator, furnace and any other components so you have full knowledge of how everything works.
The next morning we will give you a courtesy call to see how your night went. If you have any questions we can answer them at that time or if an issue has developed, we will send our people out to you to resolve it.