Search the Community

Please visit Progressive Industries website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer’s website. You can visit the website at: http://www.progressiveindustries.net/warranty Troubleshooting Guide Warranty Claim Form Limited Lifetime Warranty Our Lifetime Warranty covers only Progressive Industries’ workmanship, internal electronics and parts & materials contained within the unit housing. Any and all damage to the outside of the unit is not covered. External damage is typically associated with a poor connection between your RV or our EMS/SSP units and a power cord. The Lifetime Warranty does not cover labor or shipping charges. Our Lifetime Warranty is exclusive to Progressive Industries and is granted in lieu of all other express or implied warranties, obligations or liabilities. PROGRESSIVE INDUSTRIES EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This is a non-transferable Lifetime Warranty. It applies only to the original owner and covers only those products purchased from an authorized dealer, retailer, or seller. This warranty covers manufacturer defects in materials and workmanship. A proof of purchase is required for all warranty claims. The follow are excluded and not covered by the Lifetime Warranty and/or void the Lifetime Warranty: ​Improper installation of a hard wired unit. We strongly recommend that a competent electrical professional perform the installation of hard wired units. Products installed or used in an application other than an RV Products operated outside systems compatible and compliant with RV surge protectors Products used in a manner inconsistent with the operating instructions Use of replacement parts or accessories that are non-compliant with Progressive Industries specifications Damage to the surge protection unit, such as burnt, charred or melted components resulting from products connected to poorly maintained power sources, power cords or adapters Improper use including, but not limited to failure to disconnect upon departure from power source Failure to ensure electrical plugs and receptacles are clean and all connections maintain a snug fit when plugged in Failure to provide continuous maintenance in accordance with the maintenance instructions provided by Progressive Industries Any unauthorized modifications or repairs Maintenance of hard wired units performed by anyone other than a qualified RV dealer All acts of God and/or natural disasters including, but not limited to lightning damage, hurricanes, floods and earthquakes ​ How to apply for warranty service on hard wired units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net. The warranty does not cover labor costs associated with repairs or replacement units. ​ How to apply for warranty service on portable units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net Progressive-industries-Warranty-Statement.pdf

Please visit Progressive Dynamics website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer's website. You can visit the website at: https://www.progressivedyn.com/sales/warranty-information/distributor-warranty-on-power-converters/ *Below information was pulled from above website on 8/8/18 Summary of Power Converter Warranty Program for RV/Marine Distributors Progressive Dynamics provides a 2-year “Limited Warranty” for all Inteli-Power Converters sold to distributors. This “Limited Warranty begins on the customer’s date of purchase. The following summary of our warranty program was developed in cooperation with our Distributors and OEM customers. It is designed to meet the needs of the Boat / RV Owner, the Distributor, the OEM Manufacturers and Progressive Dynamics. FIELD FAILURES: 1. We ask that your retail customers contact the PDI Service Department Directly at 269-781-4241 for replacement of defective converters. Customers must have the following information available before contacting PDI. A. Model Number B. Serial Number C. Receipt showing Date of Purchase D. Visa or Master Card number 2. If our service personnel determine that the converter is defective and under warranty, Progressive Dynamics, at it’s discretion will then ship a NEW converter or a Factory Serviced and Warranted replacement converter to the customer via UPS Ground. The cost of the replacement converter will be determined based on the model number. The customer’s credit card number will be recorded however, this charge will not be processed for 30-days. The customer must then return the defective converter to PDI within 30-days or their credit card will be charged for the agreed upon cost of the replacement unit. If the customer requires faster shipment, the additional freight will be calculated depending upon Zip Code and charged to his/her credit card. 3. Once the customer receives the replacement converter, the defective converter should be returned to Progressive Dynamics in the same shipping carton to reduce the possibility of shipping damage. Power converters that fail in the field are to be returned to the PDI Service Department at the following address. Progressive Dynamics Service Department 507 Industrial Road Marshall, Michigan 49068 Telephone 269-781-4241 Fax 269-781-8729 DISTRIBUTOR WARRANTY PROCEDURES 1. We understand that in some instances the distributor must replace a defective converter from his stock. We ask that the distributor service department first test the converter (CLICK ON TROUBLESHOOTING POWER CONVERTERS) before replacing the charger. 2. If these tests indicate the converter failed, the distributor is to replace the failed unit with a NEW converter from stock. The distributor must then contact PDI Service Department (269-781-4241) and obtain an RGA Number to return the defective converter to the PDI Service Department. NOTE: The following data must be included with the defective converter. A. The RGA Number B. A copy of the customer’s receipt showing date of purchase 3. When the defective converter is received at PDI, it will be tested to confirm that the warranty claim is valid. Progressive Dynamics will then issue full credit to the distributor. This credit memo will reference the RGA number assigned. NOTE: The distributor or customer is responsible for shipping costs to return the converter that failed to Progressive Dynamics Service Department within 30 days. Progressive Dynamics is not responsible for Dealer labor or trouble shooting charges! PD4045-TROUBLESHOOTING.pdf