Director of Operations Jason Essary Posted 4 hours ago Director of Operations Posted 4 hours ago Important Update: Customer Support & Service/Parts Department Changes Dear Oliver Travel Trailer Family, As we continue to grow, we are making important changes to better serve you. Beginning September 5th, our Customer Support Department will be relocated to our production facility and will now be managed by our Plant Operations Team This change allows us to dedicate resources more effectively, ensuring you receive the specialized support you deserve. What’s Changing Customer Support Managed by our Plant Operations Team Primary Contact: Brett Johnson Handles phone support, warranty questions or warranty parts requests Additional team members will be added to strengthen support capacity Phone: 888-526-3978 (select Option #2 - Technical Support) Email: support@olivertraveltrailers.com o Hours of Operation for Phone Support Monday - Thursday: 7:00 am - 4:30pm CST Friday: 7:00am - 11:00am CST Closed Saturday & Sunday Service & Parts Remains at our Sales & Service facility Primary Contact: Mike Sharpe Handles service scheduling and parts purchases Phone: 888-526-3978 (select Option #3 – Parts & Service) Email: service@olivertraveltrailers.com Hours of Operation for Inside Service remains Monday - Friday 8am - 5pm CST Important Notes Starting September 5th, the Phone Support Department and Service & Parts Department will be completely separated. Mike will not be taking phone support calls, and Brett will not be scheduling service. Emailing either department will automatically create a ticket in their system. However, tickets are not shared between departments. Why the Change? As Oliver Travel Trailers continues to grow, we want to provide a better experience by having team members focused on specific tasks rather than managing multiple roles. This separation ensures that your questions and needs are addressed by the right people more efficiently. We appreciate your understanding and support as we take this step forward. Thank you for being a valued part of the Oliver Travel Trailers family. 5 ---------------- Jason D. Essary
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