Xantrex XC 3000 Pro Failure To Communicate

[Treasure Coast Vault]

When I picked up my New Ollie LE 2 in 2021 the Remote Panel wasn't working. I called Xantrex many times and installed a new Remote panel and Cable all to no avail. I gave up. The Inverter charger always worked but checking settings was a Yoga Class!

So last week I had some time and called Xantrex. The Rep read my notes from previous calls on her computor. Talked to her manager and they sent a new XC 3000. It was the communication board on the old one that was faulty. I installed it and everything is working fine now!!!

Just wanted to put a thank you here to both Oliver and Xantrex Tech. They really went the extra mile for me.

[rich.dev]

Glad you got sorted out, but how did it take them almost 4 yrs to figure this out? 

[Treasure Coast Vault]

Let's just go with Xantrex Customer Service is Excellent now

[Treasure Coast Vault]

The New Blue and White XC 3000 is installed and communicates with the remote panel perfectly. It's quieter than the previous one. The Bluetooth is great and makes setup easy as can be on the App. Now that turning it on and off is easy my batteries hardly use anything each day when not in use.

[magic-fm]

It's great to hear that they took it seriously, especially after so many unsuccessful attempts. We often criticize the after-sales service, but here Xantrex and Oliver really ensured. Glad everything is working now, you must be relieved! Thanks for sharing, it gives confidence.

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