A final, good, note on my Alcan experience

[johnwen]

After having Alcan install their springs and me installing Bulldog shocks and Alcan installing Dexter's beefier axles 4 months later I was ready to ride off into the sunset.  Then a wheel lug bolt snapped off, who knows where, and I began having issues with the new wet bolts accepting lube.  I talked to Lew and he said he would replace the lug bolt, no charge.  No other issues along the way to Grand Junction.  When the axles were replaced I discovered I was supposed to have retorqued the wet bolts after the original spring change, not just the axle u bolts.  So after the the axle change 4 months later some of the wet bolts were pretty loose.  After my first 50 mile retorque I discovered some wet bolts were way loose and when tightening I did not understand the need to keep the bolts stationary while only tightening the nut in order to keep the bolt's grease ports horizontal.  So, no way to know where the bolt heads should be positioned to provide the horizontal position.  Today, Tucker at Alcan did his magic...replaced the lug bolt and took all wet bolts out, turned them so the zerks were, per my request, on the inside so I don't have to take the tires off to lube.  But I do have to crawl under the trailer to lube ...that's plenty fine for a few more years :)  And he lubed the bolts so I'm good for another 3000 miles.

Now here's the point for my post...  I went to pick up my trailer and Tanner informed me that Tucker did all of this work at no charge!  All of my equipment, wet bolts and bushings, were reused since they were newly installed and the labor rate was graciously not applied.  These people are top shelf and we are very thankful to have them work on our Bessie :)  

John

Edited June 10 by johnwen