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OliverFamily

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  1. An Open letter from Oliver Travel Trailers Dear Members of The Oliver Travel Trailer Online Forum Community, Over the last two weeks we have seen an increase in people addressing quality and build concerns on our online forum. First off, we want you to know that when we fall short of your expectations, then we fall short of ours. We are dedicated to producing a quality product that can be passed down from generation to generation. Oliver Travel Trailers is different in many ways from other manufacturers. One of these ways is our transparency with our customers and potential customers. This is why we have our own forum. We would like to thank you all for your feedback. New and potential customers may not be aware that we monitor the forum and listen in an attempt to learn from the members. We are always striving to make improvements and take care of any and all issues that arise. We are far from perfect but will continue to get better, always working to build the highest quality travel trailer available. With that being said we want all of you to know we have heard your concerns and recently implemented a new 3 stage quality control inspection to our build process. This is just one of the ways we are aiming to be the best in the industry. Tanks have been a recent hot topic on the forum and we want all of you to know we are currently working with an expert in the industry to see what we can do to improve current designs. We will update you as we learn more. Wiring appearance has been another topic that we are addressing by working with component manufacturers to improve quality of appearance and function on all wiring harnesses. As we improve and implement changes we will share these improvements from time to time with our customers and on this forum. We have always gone above and beyond to fix any issues our customers are having with their trailers and will continue with your help to make Oliver Travel Trailers the very best. Again, we would like to thank you for your feedback. In the future, we kindly ask that if you have a problem or concern with your Ollie, please call us directly so we can help you. This will provide us the details we need in a timely fashion and expedite our course of action. Of course, if you ever feel we have not done enough to fix or improve your issues once you have brought them to our attention then by all means feel free to address it on the forum. We are confident you will find that given the opportunity Oliver will take care of you and improve our product at the same time. We will never be too big or too busy to do the right thing. Sincerely, The Oliver Family
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