Window shade cord replacement

[mountainoliver]

I just called Automotion shade company in Canada for information about replacement cord for the Oliver window shades. The “kind” receptionist informed me that Vick (our go to guy for window shade questions) no longer works there and that they do not send out replacement parts for the shades. She said that their products are proprietary and they don’t repair them only replace them. If other owners have recently repaired their window shades and have had different results in talking with the Automotion folks please let us know.