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Andersen Weight Distribution/Sway Control Hitch Problem and Customer Service

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Following our first substantial (approx. 6,000 miles) road trip with our 2022 Oliver the Andersen Weight Distribution/Sway Control Hitch began making noise. Following a communication with Andersen they quickly sent a new friction cone at no cost under the lifetime warranty. Upon receipt of the new friction cone it was apparent that the old damaged friction cone was not going to come out as removal was impossible. Another phone call with Andersen, the same day as receiving the friction cone, Andersen committed to send a new hitch (again at no cost under the lifetime warranty) via three day UPS delivery. The replacement hitch arrived today and installation is complete and all is well.

This post is NOT a complaint regarding the Andersen Weight Distribution/Sway Control Hitch. This post is to publicly recognize & share the quality and timely customer service of Andersen. I have share my thoughts and thank-you with Andersen.

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2022 Oliver Legacy Elite II, Hull 1242, 9/26/22

Lithium Platinum Power/Solar Package

Tow with Supercrew Cab 2019 F-150 4 x4, 5.0L 4-Valve V8 with 3.73 axle ratio & 157" wheelbase.

F-150 GCWR of 16,900 lbs with maximum load trailer of 11,500 lbs.

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