Hi there.. this is Ken (Tina's hubby) helping to clarify what Tina wrote in her #2 point above about "removing the front panel of the FURRION"....
It's not hard to do, but first you would have to remove the cover plate that snaps off/on around the perimeter of the Furrion, then remove the 4 screws holding the Furrion in place, then slide it out. Then, make sure the audio cables coming from the TV output jacks are plugged into the Auxiliary IN jacks on the Furrion. As she mentioned, the audio cable was not plugged into the OUT jacks on the TV, and it was plugged into the incorrect jacks on the Furrion.