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MDuncan

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MDuncan last won the day on December 14 2019

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  1. This recall is for only some Oliver Legacy Elite travel trailers and does not include Legacy Elite II trailers. We will be notifying all impacted individuals by USPS mail and by email. If you print the attached document to have a service center inspect and/or replace your cooktop, please email Regina Rogers and let her know you have taken corrective action. Thanks!
  2. IMPORTANT SAFETY RECALL RE: NHTSA RECALL 22V350 Damage Cooktop Control Valves May Leak Gas June 21, 2022 Dear Valued Customer, This notice is sent to you in accordance with the National Highway Traffic and Motor Vehicle Safety Act. Oliver Travel Trailer’s has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 Elite travel trailers manufactured between August 1, 2020 and May 11, 2022 equipped with certain Dometic Corporation cooktop model PI8022. The issue is some cooktop burner control valve, mated directly to the control knob via the valve stem, leak gas. While being used the smell of gas may precede any ignition, presence of flame and/or ignition will result in a small pilot flame directly at the control knob. A gas leak in the presence of an ignition source can increase the risk of a fire. Your Elite was manufactured within the affected period using this component and is to be inspected to ensure the cooktop is not within the recall population as identified by serial number. Remedy will be by replacement with newer cooktop, free of charge. The replacement unit will be sent with instructions to complete the installation and functional verification by a qualified RV technician. The replacement should take approximately one and one half hours to complete. Dometic instructs DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED. Please contact any Dometic authorized dealer / service center, call the Dometic Recall Hotline or email Recall.Cooktop.22E021@Dometic.com for service locations and to schedule an appointment for repair as soon as possible. If you have questions or concerns about this recall, please contact Dometic Corporation hotline for recall claims as follows: Email: Recall.Cooktop.22E021@Dometic.com Phone: 888-943-4905 or 574-389-3713 Dometic will be able to assist in identifying service center in your locality if you require help. Service Center’s should be able to bill Dometic for the inspection, if you encounter any problems with that, please contact direct. If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. Please call Dometic Recall Number 888-943-4905 or 574-389-3713 or email Recall.Cooktop.22E021@Dometic.com and provide the serial number information for the unit, a picture of the data plate confirming the serial number and a copy of the original receipt for the repair. If you have sold your Oliver Travel Trailer, would you please be kind enough complete the Change of Ownership at olivertraveltrailers.com/contact-us/owner-transfer-form/ or contact Customer Service at 1-888-526-3978. Oliver Travel Trailers takes the safety of our customers and our products very seriously and is working closely with Dometic Corporation to deliver this recall. If Oliver Travel Trailers can assist in any way, please do not hesitate to contact us. We apologize for any inconvenience and thank you for your attention to this safety matter. Sincerely, Regina Rogers Quality Manager Oliver Travel Trailers Dometic Cooktop Recall Documents 6.21.22.pdf
  3. IMPORTANT TECHNICAL SERVICE BULLETIN ISSUE Potential Internal Battery BMS Damage MODELS IMPACTED 2021 – 2022 Oliver Legacy Elite II models equipped with (3) Lithionics Lithium 130AH Batteries & Xantrex 3000W Inverter INFORMATION Oliver Travel Trailers was alerted that under certain conditions the Lithionics internal BMS could be damaged if the full load for inrush amperage to the inverter is loaded on a single battery. RESOLUTION Owners with impacted year models should follow the Lithionics approved method for the proper restart/reboot sequence of the batteries and inverter to ensure all batteries are ON before turning the inverter ON. NOTE: The inverter is also a charger and when it powers up while connected to shore power this is utilizing the charger side. The above referenced potential condition exists only when the inverter side is turned ON. PROPER RESTART/REBOOT SEQUENCE If the inverter is OFF, drained or has entered (LBCO) Low Battery Cut Off and any or all of the batteries are OFF (no LED light on battery), then the following procedure should be followed: 1. ENSURE THAT THE INVERTER IS TURNED OFF 2. UNDER THE STREET SIDE BED ACCESS PANEL, SWITCH THE INVERTER CIRCUIT BREAKER TO THE OFF POSITION. PRESS THE RED BUTTON Note: This will cause a communication issue for the inverter remote display and requires a proper restart sequence to ensure proper communication between the inverter and remote display. (Error 20) 3. TURN ALL BATTERIES ON 4. SWITCH INVERTER CIRCUIT BREAKER TO THE ON POSITION. PRESS THE LEG BACK INTO POSITION 5. TURN THE INVERTER ON AT THE INVERTER 6. VERIFY COMMUNICATION SOFTWARE HAS LOADED: U3 01 06 A. PRESS THE UP/BATTERY BUTTON TO SCROLL THROUGH 7. TURN THE INVERTER OFF AT THE INVERTER 8. TURN THE INVERTER REMOTE DISPLAY ON View a PDF version of this Technical Service Bulletin here For questions or assistance please contact the Oliver Travel Trailers Service Department. 228 Industrial Ave, Hohenwald, TN 38462 Service Phone: 1-888-526-3978 | Email: service@olivertraveltrailers.com
  4. I will try to find out tomorrow. Originally we mailed everyone a kit. Some of you got it and did the modification on your own. Some brought their units in to us and we did it. It's been a long time since we have looked at it and might take a few days to figure it out again.
  5. I have talked to the service department and management. We will take care of the tank modification for free if you can bring it to our service center in Tennessee. You will need to call 1-888-526-3978 to schedule the tank modification. Let me know if you have any questions!
  6. We have recently changed our phone system to provide a better experience for owners and prospects. If you need to call us for sales or service, we have now consolidated our numbers down to one number. Please call 1-888-526-3978 for all sales and services needs. When we switched the phone system over, the service number was supposed to forward to the 1-888-526-3978 number but apparently is not forwarding. We apologize if anyone has attempted to contact the service using the service phone number.
  7. Some of you have had questions about a recent announcement that there will be a recall of some Cooper tires. We have contacted our distributor and are happy to confirm that the size of tires included on both the Legacy Elite and Legacy Elite II are not included in Cooper's recall. We hope this information helps put you at ease!
  8. One user contacted me today and was having issues with logging-in on his Kindle Fire. I believe it uses the Silk Browser. He stated when he logged-in, it would immediately log him out and return him to the home screen. I instructed him how to clear his cache and have not received feedback if that fixed the issue yet.
  9. It is with sadness, regret, and concern for the health of Oliver owners that we announce the 2020 Oliver Rally will be cancelled. We have been tracking the COVID-19 virus status and currently most all states in the Southeast are rated in the Red Zone. We have been monitoring the State of Alabama Department of Health COVID-19 website for periodic updates. Alabama remains High Risk according to the Alabama Department of Public Health. Unfortunately, many Oliver Trailer owners would be required to travel through numerous states that are at a higher risk level in several parts of the US. Our primary concern is for you, our customer, our friends, and all that enjoy camping in the great outdoors. Details on the 2021 Oliver Rally will be announced later in the year. All rally registration fees will be refunded within 3-5 business days. If you have made reservations at Lake Guntersville State Park for the September 2020 Rally, click the link below to indicate if you would like to cancel your reservation or keep them and attend on your own. We will notify the campground on your behalf and they will issue refunds to all canceled reservations. Update Fall Campground Reservations
  10. This is one of the main reasons we sell direct. The constant feedback from our owners keeps us on our toes and we continue to improve how our trailers are built. Manufacturers that sell through dealerships have less (or barely any) communication with the actual owners that buy their RVs. Dealerships don't always have the intentions and care of the manufacturer either. They can be misleading or not prioritize customer service like we do. I have been with the company since 2013. I can honestly say that there are a lot of features and components on our units that came directly from our owners experiences. Some did their own modifications. Some made suggestions. The user feedback is important to us. In the end, our goal is to build the best camper we can make, back it up with great customer service and want owners to be safe and enjoy their experiences in them. You are purchasing a premium product... we know it is more expensive than some trailers. You deserve a premium trailer and a company that cares about it. We are not always perfect, we are human, but we will do our best to make it right when problems occur. We want to thank everyone for the comments and belief in us!
  11. Congrats Jason and Sonja! You can find a lot of great info here on our forums. If you haven't already joined it already, there is a private group on Facebook you can join as well. Search for "Oliver Trailer Owners." If you want to get familiar with the Ollie before pickup, be sure to watch our delivery series videos. These were originally made for 2019 trailers. There are a few small changes on 2020 models. We will be updating and adding them after the first of the year. We also need to finish up a few more videos and add to the series.... Hooking Up to a Tow Vehicle, Andersen Hitch, WIFI Booster, Cell Phone Booster and Entertainment System. https://olivertraveltrailers.com/travel-trailers/videos/ Once again... congrats!
  12. For anyone interested in seeing an Oliver in person? We will be taking our 2020 Oliver Legacy Elite II Twin Bed demo to the following rallies... Land Between the Lake Rally at Hurricane Mills COE near Eddyville, KY on October 1-3, 2019. We will be in campsite #36. Cherokee Fall Rally at the Happy Holiday RV Village in Cherokee, NC on Oct 10-13, 2019. We will be in campsite #831. If you are interested in scheduling a time to see our demo at one of these rallies, please contact us at 1-888-526-3978.
  13. We looked at a few in the plant and it appears the weather stripping is left of where the weep holes align in the frame for water drainage. I'm curious if Lippert confirms this assumption.
  14. Attached you will find some of the documents from the Rally last month. You can download the following PowerPoint Presentations from Google Drive. Camping for Dummies: https://drive.google.com/file/d/1rxnkwYLQUtrpQ58Ikc-kfI1aRTCrEK8G/view?usp=sharing History of Molded Fiberglass by Ian Giles: https://drive.google.com/file/d/1LvezYWimCBAZIQDAFEIT7_dOqr-9flV7/view?usp=sharing 2019-OTTOR-Anodes-Workshop-Handout.pdf Truma-Cheat-Sheet.pdf Truma_Decalcification_Full-100-color.pdf Truma_Maintenance-and-Winterization-100-color.pdf Truma-AquaGo-Comfort-and-Comfort-Plus-Control-Panel.pdf Medical-History-Forms.pdf End-of-Life-Workshops.pdf
  15. The views of our customers are of paramount importance to Oliver Travel Trailers. We will always strive to provide the best possible customer service and to identify and address all legitimate questions and concerns relating to our products or services. Oliver Travel Trailers values its customers points of view as a part of the “Oliver Family”. The Camco 40055 Brass Water Pressure Regulator is by its nature a flow restriction device as most pressure regulators work in this manner. Any water pressure regulator may be subject to failure. Failures are normally caused by a manufacturing or mechanical defect or physical damage. The Camco model 40055 has a preset water pressure (between 40-50 PSI) on the outflow side. This protects the camper’s plumbing from high water pressure that may be present at the supply and which would cause damage to the trailer’s plumbing system if left unregulated. This water pressure regulator is designed to ensure a safe pressure on the inside of the camper even when there is no flow but this device does not equalize to the higher pressure when no flow is present. Camco and other manufacturers make other water pressure regulators that are adjustable in nature and have a pressure gauge built onto the body of the regulator. Both fixed and adjustable pressure regulators perform the same function in broadly the same manner but one is adjustable and can have a visual reference to the reduced water pressure. Personal preference may dictate which one any particular customer may ultimately find preferable, but both do safely perform the pressure regulation function. In an effort to reinsure confidence of the 40055, we selected a random sample of three pressure regulators from inventory and subjected them to testing. The test method employed was a water pressure test with a supply pressure of 100 PSI produced buy our water pressure testing equipment. (All campers are subjected to an 80 PSI pressure test of the water lines as mandated in the RVIA Testing Regulations). A water pressure gauge was attached to the low pressure side of the regulator with water in the valve, 100 PSI of water pressure was applied at the inlet, the outlet recorded a pressure of 44 PSI, +or- 2 PSI on all three valves tested. This method of testing simulated a zero flow and did not result in an equalization of pressure to the higher inlet pressure. Furthermore when the 100PSI was disconnected from the inlet, the valve maintained the 44 PSI on the low pressure side until the pressure was relieved by removing the gauge (similar to opening a faucet). The observed testing appears to support the premise that the pressure regulator Camco 40055: Regulates incoming high water pressure and regulates it down to the stated safe pressure range of the regulator (40-50 PSI). There is no equalization of pressure between the two sides of the regulator under water present but no flow conditions. When high pressure source is removed, the lower pressure is maintained on the low pressure side of the valve until relieved by such things as the operation of a faucet. Our tests indicate that the Camco 40055 water pressure regulator performs its required function of reducing water pressure. As previously stated, this valve does not give the ability to adjust water pressure or give a visual representation of pressure, which may be the preference for some and a matter of personal choice. The manufacturers of the Camco 40055 water pressure regulator are happy to discuss any concerns that may arise in respect of any of their products. They can be contacted by phone at: 1-800-334-2004 or by email at: info@camco.net
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