Sea Biscuit Oliver rear basket!

[rich.dev]

I just wanted to share the absolute amazing experience we had with David and Kristine Hess, Jeff and other team members at Sea Biscuit Metal Designs, Johnson City Tennessee. 

We had the Oliver rear basket installed today. What great service! David, Kristine and Jeff greeted me, and Jeff got right to work on the installation. The rear basket is extremely well crafted, made with high grade materials and expert craftsmanship.  An awesome addition to the Oliver!!

For those who do not have the Oliver OEM rear bumper receiver option (like us), no problem as Sea Biscuit will provide the hardware necessary to mount the rear basket. 

Now what happened next is service I have never experienced before! Long story short, after all the hugs from Kristine and David, (yes they love meeting and hanging out with their customers!) I hooked up the trailer, did all my checks, put the tv in drive and as I slowly took off I felt some resistance. Must be the emergency brake I thought, well, turned out I forgot to raise the tongue jack! Yes, I know, I guess I was just so impressed and excited about the new basket, and the excellent service that I forgot about the jack! I usually use 6”x6” blocks on all the jacks for 2 reasons, to avoid extending the jacks too much, and secondly for this exact reason, ie if for whatever stupid reason I forget to raise the jacks they will just slide of the blocks. Needless to say, the tongue jack inside shaft was bent backwards approximately 45° and buckled. Anyway, that’s when David, Jeff and team jumped in, Dave cut off approx. 4” where the shaft was bent/buckled, aligned the 2 straight pieces then welded them back together. This was shortly before noon, so the team worked into their lunch hour and David had to push out another appointment! I obviously offered compensation, but David refused! 

I cannot express my gratitude enough to David, Jeff and team!

Sea Biscuit is a great company and David, Kristine and their crew are awesome people!!! Thank you so much again!

[Mike and Carol]

I keep hearing nothing but good things about these folks and their company….

[rich.dev]

9 minutes ago, Mike and Carol said:

 

I keep hearing nothing but good things about these folks and their company

 

Absolutely, they treat their customers like family! 

[Jim and Chris Neuman]

I put on one of their tall front storage boxes using their mounting plate.  Very impressed with quality and design.  Fast shipping fast, easy installation.  Good folks to deal with!