RECALL BULLETIN - IMMEDIATE ACTION REQUIRED Reference # 1ZP9-ABC12-19

[JWalmsley]

This safety recall affects 2017-2019 Oliver Travel Trailer Hull #192 thru #562 Elite II Models Only. You should also be receiving this information via USPS and email. PDF Attached.


SAFETY RECALL BULLETIN Reference # 1ZP9-ABC12-19
IMPORTANT SAFETY RECALL 19V-897


Dear Valued Customer,

The notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Oliver Travel Trailers has decided that a defect exists with certain 2017-2019 Elite II vehicles equipped with an axle, which we purchase from Dexter Axle, that is installed on your Oliver Elite II Travel Trailer. The issue is that on some axles, the nuts which secure the brake to the axle assembly have been found to be outside Dexter Axles torque specifications.  Your Elite II was manufactured within the affected period using this component and needs to be inspected in order ensure that the brake flange nuts and bolts are within the correct torque specifications.  The improperly torqued axle brake flange bolts/nuts may result in reduced brake performance of the trailer, affecting the vehicle handling and increasing the risk of crash.
To that end Oliver Travel Trailers is working with Dexter Axle to help them identify and retorque the bolts free of charge.
Oliver Travel Trailers takes the safety of our customers and our products very seriously and is working closely with Dexter Axle to deliver this recall.
Attached are two documents, one from Oliver Travel Trailers setting out the issue and detailing a customer precheck to be undertaken before taking the unit on the road for repair. The second is a document from Dexter Axle that gives service centers the instructions on how to inspect the axles and how to affect a remedy if an issue arises.

Dexter Axle has appointed a contact person for recall claims, this is:

Nikki Marbley
Email: warranty@dexteraxle.com
Phone: (574) 296-7386

She will be able to assist in identifying service stations in your locality if you require help. Service Centers' should be able to bill Dexter for the inspection, If you encounter any problems with that please contact Ms. Marbley direct.

If Oliver Travel trailers can assist in any way please do not hesitate to contact us.
If you have sold your Oliver Travel Trailer would you please be kind enough as to forward us the purchasers’ details so we may reach out to them.

If the authorized service center has failed, or is unable to remedy the defect without charge and within
a reasonable time, contact Oliver Travel Trailers at 1-866-205-2621 or Dexter Axles at 547-296-7386. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge.



RECALL BULLETIN - IMMEDIATE ACTION REQUIRED Reference # 1ZP9-ABC12-19
Important Safety Recall 19V-897

ISSUE
Recall on Elite II Travel Trailers equipped with 2xDexter 3,500lb axles .

MODELS IMPACTED
2017 – 2019 Oliver Legacy Elite II models.

INFORMATION
Oliver Travel Trailers was recently alerted that some of the axles purchased from Dexter Axle, may exhibit an issue where the hub assembly backing plate nuts come loose due to them being outside of their torque specification from the manufacturer.

RESOLUTION
A recall has been initiated to inspect the trailer axles subject to recall and to correct the torque settings on the nuts securing the hub to the axle if necessary. Dexter Axle is managing the logistics of the recall process and their contact details are shown below. Oliver Travel Trailers are asking customers to perform a basic inspection for safety purposes, prior to using their campers, or before taking them to a service center to have the inspection completed.

Nikki Marbley with Dexter at 574-296-7386 email: warranty@dexteraxle.com

Owner VISUAL INSPECTION PROCESS FOR HUB ASSEMBLY NUTS (4 NUTS PER ASSEMBLY)


In the interests of safety before taking your unit to a service center for the inspection to take place.

Locate the four nuts on each of the four hub assemblies and check to ensure that they are in place & they cannot be removed by hand.



If any of the nuts are missing or loose, please contact Dexter for additional instructions on how to proceed. Please do not use your camper on the road if the nuts are missing or loose.

If you are having any problems locating a service center in your area Dexter Axle will be happy to assist where possible.
The shop time allocated to this inspection process is one hour.








Problem: Potential Improper torque on mounting nut for 10” brake assemblies

Background: This is an instruction to properly torque the brake mounting nuts.

Instructions:

1. Make sure the trailer is in a safe working environment, wheels chocked and hitch locked.

2. Proper equipment:

a. Half inch drive Torque Wrench – Dexter Recommends a Calibrated Torque Wrench

b. Half inch Drive 9/16” Swivel socket or Half inch drive swivel with 9/16” socket

Figure 1



3. Proper mounting torque is 45-70 FT-LB

4. Perform this Inspection and re-torque on all four nuts of all four wheel ends.

Note: If unable to obtain required torque, please contact Dexter for assistance.
If you have any questions please contact us at the following.

Nikki Marbley – 574-296-7386 or
Email Warranty@Dexteraxle.com

 

 

OTT Dexter Safety Recall Bulletin-updated.pdf

[Sean Cantzler]

Good Afternoon Oliver Elite II Owners.

My name is Sean Cantzler. I am the Senior Manager of Warranty and Customer Care at Dexter Axle. I can be reached at scantzler@dexteraxle.com if you have any questions related to this topic. We will be shutdown for the next two weeks over the Holidays. If you need any assistance please feel free to reach out to me during that time.