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2022 Gerard awning problem Hull 1095

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I put the awning out this morning-no wind at all.  After about an hour it retracted , again no wind no breeze.  I hit the stop button, it would stop briefly then fully retracted and will not go back out.  Changed batteries, checked fuse.  Will call customer service Monday as we are still in warranty, but wondered if anyone had any tips or ideas on this.  Happy trail to all y’all on the road like us-we are near Nashville at 7 Points CG-most excellent COE park.

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