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JEssary

Oliver Staff
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Everything posted by JEssary

  1. We have a Service Ticketing system in place that allows our customer to open and monitor issue requests. This system also has a Knowledge Base system that we will continue to build to help our customers. Many of our customers have already been using this system as it's been in place for several months now. Below are links to the main dashboard of your ticket system as well as a password reset link if you are unable to login. Service Ticket Dashboard Password Reset
  2. No matter what power source you use, 30a shore power, generator or inverter/battery power, you should better understand power management. Your Oliver camper was designed with the 30amp power in mind so your factory installed components are designed to work within the constraints of 30 amps. The inverter option that we currently offer can provide about 15 amps of power to the 120v receptacles before it will max out and shut down. Generators can vary based on their rating but they will be constrained to the 30 amp max that the camper is designed for. How does this impact you or your style o
  3. UPDATE 4/15/2019 The Andersen Hitch company has once again designed a new inner cone for the ball housing. This new cone is supposed to resolve the grinding/binding issue that has been occurring for some owners. The new design does require that the ball assembly be shipped to Andersen for installation of the new cone as well as the new collar on top that was designed to keep the cone in place. Any customer with questions regarding this new design or how they can get their current Andersen Ball assembly modified should contact Andersen Hitch at 800-635-6106.
  4. As the cold season closes in on most of us, it is time once again to discuss proper winterization to protect all the plumbing and water systems inside the camper. First let's discuss what components are susceptible to freeze damage which would result in water leaks and potential costly service repairs. 1. Brass Check Valves – These valves are in-line valves that keep water from spilling back out of the water fill ports. These valves will be located on the Fresh Water Line, City Connection Line and the Black Tank Flush Line. 2. Plastic Check Valve – The Domet
  5. Issue 1: Fan inoperative Issue 2: Fruit Flies or Gnats in toilet Models Impacted: All models delivered before 8/8/2018 Information: Nature's Head recommends using a 2-5 amp fuse for the composting toilet fan. Many models may have been produced with a 1 amp fuse in the converter for the fan and may result in it blowing. Fruit flies and/or Gnats may become a problem in the composting toilet gaining access via the top roof plumbing vent. Resolution 1: Replace the 1 amp fuse with a 5 amp fuse. You can use a 2, 3, or 4 amp fuse as well just as long as it is within Nature's Head
  6. Please visit Progressive Industries website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer’s website. You can visit the website at: http://www.progressiveindustries.net/warranty Troubleshooting Guide Warranty Claim Form Limited Lifetime Warranty Our Lifetime Warranty covers only Progressive Industries’ workmanship, internal electronics and parts & materials contained within the unit housing. Any and all damage to the outside of the unit is not covered.
  7. Please visit Progressive Dynamics website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer's website. You can visit the website at: https://www.progressivedyn.com/sales/warranty-information/distributor-warranty-on-power-converters/ *Below information was pulled from above website on 8/8/18 Summary of Power Converter Warranty Program for RV/Marine Distributors Progressive Dynamics provides a 2-year “Limited Warranty” for all Inteli-Power Converters sold to distrib
  8. The optional 2000 watt onboard inverter is a great option to have if you like to get off-grid or even if you have a lengthy drive to get where you are going. The way the optional on-board inverter works is by taking battery (DC) power and converting it over to (AC) 110 power. It is tied to the campers 110 receptacles and microwave to provide power for use when a shore connection isn’t available. However, the inverter does depend on the battery power and it can only provide up to about 15 – 16 amps of power at a single time. This means that if the battery power is too low then some of the more
  9. The Dexter EZ Flex system adds another layer of protection to your camper. The EZ Flex equalizer comes with a rubber dampener to lower the impact from cracks, potholes and other imperfections in the roads from causing unwanted stress on the camper shell. This system also replaces the standard bolt & plastic bushings inside each leaf spring eye with wet bolts and bronze bushings allowing you to keep them greased for longevity and less noise from heat and resistance. For this system to operate properly it is recommended that the bushings are greased every 3 months or 3,000 miles with a good
  10. Please see post below On-Board Jacks & Jack Points
  11. Please see link below: On-Board Jacks & Jack Points
  12. The manufacturer of the on-board jacks does NOT recommend using the jacks to lift the weight of the trailer even as a temporary use for changing a tire. New model trailers have an extended steel sub-frame assembly that provides ample room for a jack point either in front or behind the tire that needs to be changed. Older models may not have enough room on the steel sub-frame to use a lifting jack(scissor jack or bottle jack). If this is the case you will simply locate the main frame rail point closest to the tire that needs to be lifted and use a lift pad that will help to distribute the
  13. WINTER STORAGE OF CAMPER When storing the camper for the winter you will want to ensure that it is done properly so you don't run into any issues when you get ready to get it out of storage. Winterize: Make sure you properly winterize the camper with an RV Antifreeze. Using air to blow out the lines will NOT remove all of the water in the system. There are valves throughout the camper that can hold the smallest amount of water, freeze and crack causing an unwanted repair. Make sure the filter or anode is removed from the water heater and it is empty. Batteries: The on-board bat
  14. Andersen Hitch Inc. has designed a new ball, cone and triangle plate for the weight distribution hitch. This new design was to create a ball that would not lock up inside the collar and/or cause noise when turning. For more information or data on results and testing you would need to speak directly with Andersen. Any customer who has an older Andersen Hitch setup can upgrade to the new design for $100 by contacting Andersen directly and asking about part# 3332 and explaining the issue that you are having with the current ball. The $100 upgrade is a discounted price but it will not last fo
  15. *Please visit Trojan's Battery Maintenance Page for more details at: http://www.trojanbattery.com/tech-support/battery-maintenance/ Watering FLOODED BATTERIES ONLY Flooded batteries need water. More importantly, watering must be done at the right time and in the right amount or the battery’s performance and longevity suffers. Water should always be added after fully charging the battery. Prior to charging, there should be enough water to cover the plates. If the battery has been discharged (partially or fully), the water level should also be above the plates. Keeping the
  16. Knowledge Base Article for proper Winterization - Depending on your location it may be necessary to properly winterize your unit to ensure that freezing conditions do not damage any part of the on board water systems. First lets discuss what components are susceptible to freeze damage which would result in water leaks and potential costly service repairs. Brass Check Valves - These valves are in-line valves that keep water from spilling back out of the water fill ports. These valves will be located on the Fresh Water Line, City Connection Line and the Black Tank Flush Line.
  17. Issue: Daylight shows through night shade "appears as if material is cut". Models Impacted: Many of the white window "night" shades may have been affected between 6/13/17 - 12/01/17. Information: The new white window shades were impacted with a fabric issue regarding the night shade that appears as if the material or fabric is slit/cut but is actually an improper manufacturing of the night shade process to keep daylight from showing through the fabric. Anyone who experiences small specks of daylight showing through the nightshade will need to contact Automotion for information on war
  18. Please see TSB regarding Kitchen Drawers: TSB: Galley Drawers
  19. Issue: Galley drawers sliding out during transit Potential Models Impacted: 2016-2017 Information: The current blum slides being used were implemented during the 2016 model year. We have since seen three issues where a kitchen galley drawer has come loose during transit. The blum stays attached to the drawer slide and pulls loose from the drawer itself. Resolution: Process change in the way the drawer is built as well as longer screws being used to ensure this issue does not continue. What Should you do: At this time we have only seen or been made aware of three instances w
  20. Knowledge Base Article for Zamp Solar ZS-30A Charge Controller The Zamp Solar 30 Amp 5 Stage Digital Deluxe Solar Charge Controller # ZS-30A has PWM or Pulse Width Modulation, which is a digital signal that is used to control power applications and has 5 stages of charging for best battery health and longevity. This controller can support and is programmable for the 4 typical types of deep cycle batteries – WET, GEL, AGM and Calcium. We pre-set the controller at the factory according to what batteries are installed. 12 volt solar charging power. LCD screen displays battery volt
  21. What is Galvanic Reaction? - When two dissimilar metals are in contact and exposed to an electrolyte substance it causes one of the metals to lose ions and slowly consumes that metal. - It works much like a battery. One of the metals will become and act like an Anode(Negative) and the other a Cathode(Positive). This process will slowly consume the Anode and actually strengthen the Cathode. - Galvanic reaction occurs when an electrolyte combines with water. Depending on which electrolyte is present, it will completely(strong) or partially (weak) ionize with the water to form a st
  22. TORQUE SPECS WHEEL LUG NUTS STAGE 1: 90 LBS STAGE 2: 110 LBS STAGE 3: 120 LBS BULLDOG COUPLER: 80 LBS AXLE/U-BOLTS: 70 LBS SHACKLE BOLTS: 40 LBS
  23. Issue: A/C Fan runs when mode set to furnace Models Impacted: Dometic Penguin II equipped Information: The on-board thermostat communicates with the Dometic Penguin II A/C unit and the A/C unit then communicates with the Furnace. When the mode is set to Furnace the A/C fan should not run if set to AUTO. If the fan speed is set to LOW or HIGH, this will cause the A/C unit fan to run with the Furnace as a means to distribute the inside air flow. If you are experiencing this issue, please ensure that the fan speed on the A/C is set to AUTO. Resolution: Normal Operation *If the
  24. I wanted to let everyone know that we are working with a rubber manufacturer and having them perform test for us, as we do not have the means to do this internally. We want to make sure that we resolve the black streak issue but not at the expense of creating a new problem. The concern with the white neoprene gaskets is that they will yellow over time especially if it is not rated for exterior use. We also have to make sure that it is rated at an IP66 rating and ensure that it won't leak. The quickest and easiest method would be to put some type of clearcoat protection over the gasket but how
  25. I wanted to let everyone know that I have posted in the Technical Service Bulletins area in regards to the black streaks issue. I will be posting in this new section as I become aware of any new issues and updating as I get new information. I would also like to thank all of our customers for helping me with new issues as they arise and would like to continue getting feedback from everyone.
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