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  1. This is a Dometic Recall and the repairs must be performed by a Dometic Authorized service center. You can use Dometic's Find a Dealer website to locate the nearest service center. If you need assistance in finding a Dometic Authorized Service Center you can contact Dometic Customer Support or the Oliver Service Department Dometic Customer Support Ph: 800-544-4881 email: customersupport@dometic.com
  2. Question: Is there a risk of providing too much charging current to the batteries if you're hooked up to shore power and it's a sunny day with the solar panels on? Answer: No, the solar charger and inverter/charger can be operated at the same time. Each system will monitor the battery state and provide charge as required. Question: What if I am seeing a high voltage (above 14.8v) reading on the solar and/or seelevel system? Answer: Check to make sure your Lithium batteries are turned on
  3. Lithionics Technical Service Bulletin Note: This only applies to campers that have a 3000w inverter AND the 130ah batteries. Information was released recently regarding potential for internal battery BMS damage. This is a rare case as certain things would have to fall in place in order for the situation to have an opportunity to potentially occur. Lithionics has found that under certain conditions if your 3000w inverter is left on, which many people do, and your batteries are turned off, by you or the BMS, and you were not connected to shore power, and you turn a single battery on by itself; the entire load from the inverter for in-rush capacitance would hit the single battery which was not designed to handle that much load. So to help ensure that you do not accidentally damage one of your Lithionics batteries we have released a technical bulletin for a restart/reboot process to eliminate this small potential for error. For more information regarding the proper Restart/Reboot sequence, please see the attached technical service bulletin. Q&A Do I have to do this every time I use my camper? - No, this is only done if the batteries have been turned off. Do I have to follow the restart process if I am aware of the situation and plan to turn on all the batteries at once? - Yes, Lithionics recommends following this procedure to ensure that the batteries are brought back online safely. Why do I have to do all the steps with the inverter? - If the inverter loses 12v power as it does when you trip the inverter breaker then it must be powered on properly to load the communication software to the remote display. Failure to do this will cause an Error 20 condition and the remote display will not function. Additional Notes: I recommend that the inverter is NEVER left on. Make sure that you understand that the Xantrex Freedom 3000 is an Inverter and a charger all-in-one. When you connect to shore power it will automatically power up as the incoming 120v power runs through it to power your microwave, receptacles and A/C. Since the power automatically runs through it there is no need to turn it on or off. However when you are not connected to shore power aka a 120v power source, then you must manually turn the inverter side on and/or off as needed. On the Xantrex Remote display there is a round button with the power symbol next to it. This button is to power the inverter side only. The only time I recommend having this power button ON is when you are NOT connected to shore power and you want to utilize the microwave, receptacles and/or A/C. The reason for this is that if it is left powered on and you are connected to shore power but the onboard surge protector sees an issue with the incoming shore power, it will shut it off. When this happens the inverter can pick up the load within seconds and you may never know that you have lost incoming shore power. This may sound great and you may think why wouldn't I want it to pick it up and keep supplying the power to my microwave, receptacles and A/C. Well, if you are unaware of this power changeover to the inverter you may keep letting the A/C run and keep working on a laptop that is plugged into the receptacle for power and a few hours later ,unbeknownst to you, your batteries shut off because they have become depleted. If on the other hand you lost the incoming shore power and were aware of the situation then you have the decision to inspect and determine the reason for the failure and/or make an informed decision to switch to inverter/battery power and manage how much you use to ensure you do not deplete your batteries. lithionics-proper-boot-sequence.pdf
  4. LITHIONICS BATTERY NOTE: Attached documents are current to the date of this posting. Revisions are done periodically, you will need to visit https://lithionicsbattery.com/support/ to download the latest version in order to have the most up-to-date information. Understanding Battery State of Charge (SOC) State of Charge is a metered reading from a Hall Effect Shunt and is a count-down meter that is most accurate on its first cycle after calibration but becomes less accurate over time. What this means is that once the batteries are fully charged the SOC reading will be more accurate but as you use the batteries thru *micro cycles and do not fully charge them the SOC will no longer be accurate. You may see a 80% SOC but the batteries might actually be at a 20% rate. Lithionics recommends performing a full charge on the batteries every 2 weeks to recalibrate the internal Hall Effect Sensor shunt. *Please see attached document: "Lithionics - Understanding SOC" for more information. *A micro cycle is considered a discharge/recharge where the batteries are used but not fully charged. Voltage vs SOC Lithium batteries maintain a higher voltage throughout the state of charge compared to sealed lead acid (SLA) batteries. Voltage is not a good indicator to determine the state of charge for a Lithium battery as the charge/discharge curve is not linear. The battery management system counts AMPs going in and out to determine SOC, however, as stated above a full charge cycle on the batteries must occur every 2 weeks to keep it calibrated for proper readings. With this being said there is a chart to display ROUGH assimilation between SOC and open circuit voltage. Please see the attached document: "Lithionics Voltage vs SOC" for more information as well as graphs & charts regarding voltage and state of charge. Lithium Battery Storage Procedures Proper storage of your Lithium batteries is very important in order to keep the battery healthy and give it the most life. Proper storage is determined by the length of storage as well as the temperature and humidity at which they will be stored. Please see the attached document: "Lithionics Storage Procedure Rev. 7" for more information. Note: Lithionics has updated the storage procedure to include storing the batteries with a constant charge if you are storing in winter conidtions. Lithionics Battery Bluetooth App The Lithionics batteries can be monitored via a bluetooth connection with your smart device. You will need to download the Lithionics app and connect to the battery. NOTE: You can only connect to a single battery at a time. Please see attached document: "Lithionics Battery App" for more information. If you already have the app but are having trouble connecting to your battery, please see attached document: Lithionics Bluetooth Connectivity Support". Lithionics Voltage vs SOC.pdf Lithionics - Understanding SOC.pdf Lithionics Storage Procedure Rev.7.pdf Lithionics 130A Battery - User Guide.pdf Lithionics 315A Battery - User Manual.pdf Lithionics Battery App.pdf Lithionics Bluetooth Connectivity Support.pdf Lithionics - FAQs - Battery Life.pdf
  5. Note: For the most up-to-date information please visit Nature's Head Website For how to use your new compost toilet, please see attached user guide or visit Nature's head website to download the manual. Troubleshooting Fan is not working Ensure the power cord is securely fastened to the fan located on the side of the toilet. If the power cord is securely seated at the fan, use a volt meter to test for 12v power. Place the positive lead inside the power cord while touching the negative lead to the outside body If you are getting power to the fan but it is not operating, you would need to replace the fan. Contact Nature's Head at 251-295-3043 or sales@natureshead.net with test results and they will ship a replacement fan directly to you. Contact Oliver Service and we can contact Nature's Head on your behalf to get a fan shipped directly to you. If you are not getting any power at the fan, Check the fuse for the fan. Depending on your year model, the fuse will be located either in the 12v fuse panel, and should be listed, or in-line at the main 12v breaker located under the street side access panel. If the fuse is good but you still have no power at the toilet power cord then it is most likely a wiring connection and would require service. Contact the Oliver service department for further assistance. The below information was captured from the Nature's Head Troubleshooting page. For a full list of troubleshooting, please visit https://natureshead.net/troubleshooting/ Should the Fan run all the time? If using the toilet full time, using the fan full time will enable the compost to process faster. If you are NOT going to be using the toilet for 10 days or more, unplug the fan, as the compost would tend to become too dry and hard. Do empty and clean the urine bottle before leaving. https://natureshead.net/troubleshooting/ Agitator Handle Hard to Turn If the compost gets dry, the handle may not turn easily. Adding used coffee grounds results in added moisture and keeps the compost loose so that it mixes better. https://natureshead.net/troubleshooting/ Compost is Too Dry If the compost is dry or hard, add some water and turn the agitator after the sphagnum peat moss has absorbed the moisture. Compost is Too Wet If too wet due to prolonged diarrhea, add a small amount of sphagnum peat moss. If wet due to excessive condensation, also add a little spagnum peat moss. Make sure excessive wetness is not due to someone urinating directly into the compost section. This can also contribute to an unpleasant odor. The compost area should have only a musty smell. If a sewage odor is present, please contact Nature�s Head for consultation. How Often should you Empty the Solids Bin The time frame for to empty the solids bin varies with number of people and the time period. Generally 2 people full time empty approx. 3 weeks, additional people will shorten that time. The toilet is designed for 1 to 4 people full time. If using just weekends with 2 people, that can extend time to 2 months or more. Just a couple of days of non use extends the period of time. Usually, the level of the compost will not increase; if it does it will be minimal. When to Empty Liquids Bottle It is best if you do not leave the liquid wastes in the tank for extended periods. While everyone is different, some urine will smell bad if allowed to sit for extended periods. Does Compost work in cold temperatures Composting works from 55 degrees and warmer. The warmer it is, the faster it compost. When the temperature drops to freezing, the compost will be dormant until heat is introduced into the area. How to Remove Buildup in the Liquids Bottle Empty the bottle. Add 1/4 cup of Lemishine Detergent Booster per gallon to the bottle and let it sit for 24 hours. Another suggestion is to rinse the bottle, add vinegar and some pea gravel. Shake well and the buildup will break loose. 1162068337_NaturesHeadCompostToiletUserGuide.pdf
  6. Normal Configuration This is the configuration that the valves will be in most of the time. This will allow for use of the plumbing system when connected to city water or when using the water pump to pull from the onboard fresh water tank. Boondocking Configuration This configuration utilizes the rear water inlet and water pump to pull from an external source. It will then pump the fluid directly into the onboard fresh water tank. You can set a 5gal water jug below the water inlet with a 2ft or shorter hose to refill your fresh water supply. You can also use this to sanitize your fresh water tank. Winterization Configuration This configuration also utilizes the rear water inlet and water pump to pull from an external source and push the fluid directly to the plumbing fixtures inside your camper. You can use this to winterize the camper by pulling RV antifreeze into the plumbing. You can also use distilled white vinegar to decalcify the plumbing lines & fixtures. CAUTION: NEVER mix bleach & vinegar! You should never perform the decalcification and sanitization together. Mixing bleach and vinegar causes a toxic chlorine gas. Visit the Oliver Service Portal for more helpful articles!
  7. Normal Configuration This is the configuration that the valves will be in most of the time. This will allow for use of the plumbing system when connected to city water or when using the water pump to pull from the onboard fresh water tank. Boondocking Configuration This configuration utilizes the rear water inlet and water pump to pull from an external source. It will then pump the fluid directly into the onboard fresh water tank. You can set a 5gal water jug below the water inlet with a 2ft or shorter hose to refill your fresh water supply. You can also use this to sanitize your fresh water tank. Winterization Configuration This configuration also utilizes the rear water inlet and water pump to pull from an external source and push the fluid directly to the plumbing fixtures inside your camper. You can use this to winterize the camper by pulling RV antifreeze into the plumbing. You can also use distilled white vinegar to decalcify the plumbing lines & fixtures. CAUTION: NEVER mix bleach & vinegar! You should never perform the decalcification and sanitization together. Mixing bleach and vinegar causes a toxic chlorine gas. Visit the Oliver Service Portal for more helpful articles!
  8. Note: This information is specifically related to the Xantrex Freedom 2000w or 3000w Inverter/Chargers. Inverter - What is it and how does it work? An inverter produces 120V AC power from a 12V DC power source. The easiest way to think about this is 12v power x 10 = 120v. This is not exactly accurate as it takes slightly more power but this is the easiest way to do a quick conversion. For instance, a laptop might be rated to use 3 amps when plugged into 120VAC but when used through the inverter it would equate to 3a x 10 = 30 amps. The importance of this is because while on shore power your energy is endless. When using the inverter, you are limited to the battery’s capacity. Battery capacity varies from battery to battery. Charger - What is it and how does it work? The charger uses incoming 120VAC power and steps it down to 12VDC power. The charger is setup with a specific charge profile based on the type of batteries and the number of batteries that you have. Each and every battery has a charge profile set by the battery manufacturer. The charger has 3 stages of charging: Bulk Charge, Absorption Charge & Float. In Bulk charge it will supply a set amount of voltage, typically 14.0 - 14.6 volts and a large amount of amperage to replenish your battery charge quickly. The length of this stage depends on the battery type, number of batteries, charge profile and *incoming power. Absorption charge is a timed charge cycle. It keeps the voltage high but lowers the amperage going into the batteries. Once in Float charge mode it drops the voltage right above the batteries resting voltage to top them off & maintain them. Note: When in Bulk Charge rate it is passing the max amount of energy allowed to the batteries. With Lithium batteries this is a large amount of amperage which generates a tremendous amount of heat. During this stage it is normal for the fan to run at a high speed which causes it to produce a lot of noise. *Amps setting based on battery type & number of batteries. Shore Power *Incoming Power The camper is designed for 30 amps however smaller power sources can be connected using adapters. It is important to understand that the camper and the inverter/charger are setup for 30 amps and when using a power source smaller than 30, it may result in poor performance or failure. House: When you are connected to a regular home receptacle, you are connected to a 20a or 15a circuit, unless you had a dedicated 30a receptacle installed. You also have to consider that the circuit most likely is not dedicated to the camper which means other appliances inside your house are running on that same circuit. When connected to a house circuit you may also experience failure at the circuit breaker in your hose. If this occurs, you have overloaded your house circuit meaning you are requesting more power than what it is rated to provide. You would need to locate a dedicated circuit, a circuit that is not being used, or turn off some of the appliances to lighten the load. Generator: When you are connected to a generator the incoming power depends on the size of the generator. We recommend at least a 3000w generator which will provide about 25 amps of power. You can use a smaller generator however you will again be limited to how much power it can provide. Note: When using a generator, because it is not grounded, it is recommended to use a Neutral Ground Plug. Without the plug you would be required to turn off the surge protector, which we DO NOT recommend. WARNING: Using an undersized or long extension cord may result in poor performance and failure. When using an extension cord it is important that you use the appropriate size & length. A 100ft extension cord will have voltage loss resulting in heat buildup at the power inlet which can cause the inlet & cord to melt. We recommend using a 10ga/25ft max extension cord. Flow of Power Solar & Shore power have their own path to the batteries for charging and they work independently of each other. The battery is just the storage device for the energy whether that energy comes from Solar or the Charger via shore connection. See pic below for path of power The red arrows indicate the direction of power with both stopping at the battery bank. NOTE: The Inverter/Charger has two connections to the AC Panel as shown above. One connection comes from the Main power supply to the input side of the inverter. The Input side is what supplies 120vac power to the inverter/charger. Once the inverter/charger has the incoming power it passes it through the output side back to the AC Panel on a split bar to allow AC power to any breaker located on that side of the panel. The inverter/charger also uses this same power to charge the batteries. When not connected to 120vac power and the inverter is turned on it pulls 12vdc power from the battery bank and converts it to 120vac power, sending it down the same output connection in order to supply power to the AC panel on the split bar. Caution: We do not recommend leaving the inverter on. The inverter will pick up the AC load within seconds if something happens to the incoming 120vac power but this will start to pull from your batteries which will cause the batteries to drain without your knowledge. Solar vs Charger Solar collects and charges at 12vdc whereas the Charger uses 120vac incoming power to charge at 12vdc. The difference is in the amount of amps supplied to the battery. The max amp output that the solar panels can provide is 18.8a per hour however this is dependent on the sun, while the charger can put out up to 150a per hour depending on the charge rate setting in the charger. Bottom line is that a shore power connection whether it be at a camp ground, your house or a generator will always charge faster than the solar. Areas highlighted in light blue below are the primary settings to review. Please make sure you locate the appropriate battery column for your camper build. Below are some links to the Service Knowledge Base articles. *These links may require login credentials as some of the articles are posted for Oliver owners only and cannot be viewed without an account. Xantrex Inverter Settings Inverter/Charger - Battery Charge Profiles Xantrex Inverter - Error 20
  9. The Oliver service department utilizes ASI 335 white & clear silicone, Red Devil butyl sealant, butyl tape, and Dicor self-leveling sealant to re-caulk/reseal the exterior of your camper. This process is based on years of experience here in the Oliver service department addressing and preventing leaks on our trailers. The primary goal when re-caulking/resealing at service intervals, especially roof penetrations, is ensuring there are no leaks. The roof is an area that is not typically seen unless you climb up on top but, again, is the most likely area for a leak to occur. Due to Oliver’s double fiberglass hull construction, any leaking water is trapped between the hulls until the water can find an escape point. Those points are typically a window cutout or one of the weep holes in the lower outer shell. Windows being a primary entry point often leads to an initial diagnosis that the window is leaking which is not necessarily the case. During the yearly maintenance, the exterior is sealed with the appropriate ASI 335 silicone. Once the silicone is cured, bolts and screws located on the roof then have an additional application of self-leveling sealant to provide an additional layer of protection, again, these areas aren’t typically seen to affect the aesthetics of the trailer. The additional layer also helps protect the silicone from sun exposure as well as sealing the head of screws and/or bolts. This precautionary step can be removed from the process if you prefer to have neat caulk seams over the extra protective layer of self-leveling sealant. The primary goal here at Oliver is to provide you the customer with a trailer free of leaks for enjoyable camping adventures.
  10. The settings inside the inverter are dependent on the type of batteries, number of batteries, incoming AC power, and how it is used. Below is a link to the Xantrex Inverter Settings article for best setup. You may find that some settings require a change as not everyone uses their camper in the same way but we have reviewed these settings and set them based on majority rule and least amount of callbacks for issues. You may have to change some of the settings based on your current location, current shore power connection, or if you make a change to your battery bank. https://support.olivertraveltrailers.com/portal/en/kb/articles/xantrex-freedom-xc-pro-inverter-settings If you need assistance changing your settings please contact the Oliver service department. If you are able to download the Xantrex App and Bluetooth connect to the inverter remote it is much easier to change the settings. How to connect via Bluetooth is included in the article link above.
  11. Oliver Travel Trailers Service Portal Knowledge Base Please visit the service portal and review our knowledge base area. We will be adding new articles and new videos periodically. This is the best place to get specific troubleshooting information as well as contact the service department for assistance. Latest Article: Xantrex Inverter - Error 20 This system does require you to create a user account & setup a password so that you can manage your service tickets. It is an Oliver Travel Trailers Service portal for the purpose of customer support and is maintained by service department personnel. You can also visit the Oliver University located on the Oliver website that includes operational manuals which is maintained by the Oliver Travel Trailers marketing department.
  12. This is a recent issue that several people have been seeing on the Xantrex Inverter. We have already been in contact with Xantrex to determine what is causing this issue as replacing the remote or inverter does not resolve the issue. At this time Xantrex believes it to be a software issue and they are working on a firmware update. I currently do not have any other information as we are waiting on Xantrex to complete the firmware update, test to ensure it does resolve the issue and then communicate to us and other service centers on how they plan to implement this new software update. Anyone that is having this issue, if you haven't already, I would recommend submitting a service ticket so we know who to contact once we have more information. Until the issue is resolved you can still use the inverter by turning it off and on at the main panel. The inverter is located under the driver side bed and the main panel screen looks just like the remote. Simply press the round button to turn the inverter on for powering the 120v systems with battery power. You do not have to turn this on when connected to shore power. You can submit a service ticket at: Service Ticketing System
  13. We have a Service Ticketing system in place that allows our customer to open and monitor issue requests. This system also has a Knowledge Base system that we will continue to build to help our customers. Many of our customers have already been using this system as it's been in place for several months now. Below are links to the main dashboard of your ticket system as well as a password reset link if you are unable to login. Service Ticket Dashboard Password Reset
  14. No matter what power source you use, 30a shore power, generator or inverter/battery power, you should better understand power management. Your Oliver camper was designed with the 30amp power in mind so your factory installed components are designed to work within the constraints of 30 amps. The inverter option that we currently offer can provide about 15 amps of power to the 120v receptacles before it will max out and shut down. Generators can vary based on their rating but they will be constrained to the 30 amp max that the camper is designed for. How does this impact you or your style of camping? Campground Camping with 30a Shore Power What happens if you go over the 30 amps? The breaker will kick just like at home if you turn to many appliances on in a single room. This situation typically will only occur when you are plugging in high power demanding appliances or devices in the camper. Every appliance that you want to add to your camper should first be checked to see how many amps are required to power it. Many hair dryers can pull 1800 watts of power which will immediately take up about half of your available power. Add in a space heater and it may just put you over the limit. What this means is that you must be conscientious of what is plugged in and pulling power. The worst thing that could happen is it would kick the breaker and you would simply reset it and turn some things off that aren’t being used at the moment. Boondocking with Generator Power When you are connected to a generator power source you are limited within the 30 amps but also the max amp that the generator will put out. A typical 2000-watt generator will only supply 15-16 amps of power so this means the max power is limited to the generator and if you are demanding more than the generator can supply it will kick the breaker on the generator. The generator may continue to run but will not be supplying power into the camper. Some of the components in the camper like the Dometic Penguin II A/C will demand much of this power especially when the compressor engages (Start Phase). The optional MicroAir Easy Start does help to contain this short fast burst of power to about 11 amps but that is about 75% of what the 2000-watt generator supplies. Once the compressor moves into the run phase it requires less power and drops to about 9 amps. The compressor will continue to run until the cabin temperature reaches the requested temperature on the thermostat. The compressor will then disengage or shut down. Once the cabin temperature drops below a certain threshold the compressor will once again enter the starting phase which requires 11 amps of power. This is where you may run into an issue that is normal. You may have a coffee maker running or a laptop plugged in or a combination of any other type of added appliance that under the compressor running stage falls just under the max 15-16 amps provided by the generator but when the compressor re-enters the starting phase it can cause it to jump over the max long enough to kick the breaker on the generator. No worries, all you need to do is practice power management and unplug something temporarily and reset the breaker. TIP: When using a generator, the surge protector may see it as an ungrounded power supply and stop all power from entering the camper. The best resolution for this is to plug in a neutral ground plug into the 120v receptacle on the generator. Boondocking with the Inverter The optional inverter is a 2000-watt Xantrex inverter but it actually only supplies about 1800 watts of power. If you remember from earlier, we mentioned that many hair dryers require 1800 watts of power. Power hungry appliances they are! This means you are even more limited to what you can use at the same time or even by itself. The inverter is connected to the 120v receptacles and also the microwave. The microwave by itself will pull most of the power supplied by the inverter so when running the microwave on inverter power be sure not to have other things plugged in and running. Also keep in mind that the inverter is dependent on battery power. The inverter pulls battery power and converts it into 120v power. So, with this option you must manage both the available battery power and inverter power. For instance, the microwave under 120v power uses 12 amps but the converted rate from 12v battery to 120v through the inverter actually means you are using about 135 amps. Has this gotten a bit confusing yet? Putting it simply, you manage the 12 amps required by the microwave from 120v to the available amps of 15 amps provided by the inverter. With the 135 amps you simply need to know that this is draining the batteries at a much faster rate as they cannot sustain that rate of power consumption for too long before loss of 12v power would occur. However, the inverter will shut down before total power loss from the 12v battery system will occur as it requires at least 10.5v for it to operate. The good news is that the microwave is usually only used for short periods of time. You would however want to apply this way of thinking to other appliances that you may want to use while on inverter power so that you better manage the available power.
  15. UPDATE 4/15/2019 The Andersen Hitch company has once again designed a new inner cone for the ball housing. This new cone is supposed to resolve the grinding/binding issue that has been occurring for some owners. The new design does require that the ball assembly be shipped to Andersen for installation of the new cone as well as the new collar on top that was designed to keep the cone in place. Any customer with questions regarding this new design or how they can get their current Andersen Ball assembly modified should contact Andersen Hitch at 800-635-6106.
  16. As the cold season closes in on most of us, it is time once again to discuss proper winterization to protect all the plumbing and water systems inside the camper. First let's discuss what components are susceptible to freeze damage which would result in water leaks and potential costly service repairs. 1. Brass Check Valves – These valves are in-line valves that keep water from spilling back out of the water fill ports. These valves will be located on the Fresh Water Line, City Connection Line and the Black Tank Flush Line. 2. Plastic Check Valve – The Dometic Standard toilet has a plastic check valve located at the rear of the toilet. 3. Water Valves – These valves are used to control the flow of water. You may have 2 or 4 valves located next to the water pump, 1 located on the lower shell floor to drain the fresh tank, and 1 located on the black tank flush port line. 4. P-Traps – These are used in the sink and shower drain plumbing lines. It retains water and traps debris that has drained from the sink and prevents it from forming a clog deep within the plumbing system, and stops sewer gases from passing into the camper. 5. Water Pump & Filter – The water pump filter is used to trap debris and keep it from entering the pump and water line system that is delivered to the faucets. 6. PEX Push Fittings – These fittings are used to connect different runs of pex pipe through out the camper. Pex itself is freeze tolerant but these plastic and/or brass fittings are not. 7. Faucets – The kitchen, bathroom and external shower faucets all maintain water at the faucet when in use and thus present a potential freeze issue if not properly winterized. 8. Water Heaters – All water heaters should be fully drained of all water and the bypass valve must be set to winterization/bypass mode. This allows for RV antifreeze to be utilized in the plumbing system without filling the water heater itself. *Even when using the camper in cold weather it may be necessary to fully drain the water heater when traveling between campsites, especially the on-demand water heaters as they only hold a small amount of water that can freeze in a short period of time. *Proper winterization method to ensure that all components are protected. You can visit the following link for a walkthrough with John Oliver on how to winterize your Oliver Travel Trailer: Step by Step Methods provided below 1. Drain all water from the system (All tanks, water heaters) 2. Set bypass valve at water heater for winterization mode. 3. Change valve configuration at water pump for winterization mode. 4. Use water pump to draw RV Antifreeze (potable Safe) into the camper. 5. Turn on the kitchen faucet (Cold Line) and run until antifreeze comes out. 6. Change to the Hot line and run until antifreeze comes out. 7. Perform steps 5-6 for the bath faucet. 8. Ensure plenty of antifreeze drains into the P-Traps for the kitchen, bath and shower drains. 9. Flush the toilet until antifreeze starts to fill the bowl. Leave antifreeze in bowl to lubricate seal. 10. Turn off water pump. 11. Connect hand pump with antifreeze to the fresh tank fill connection. Pump at least 3- 4 times. Antifreeze is potable safe and will not hurt if it goes into the fresh tank. 12. Connect hand pump with antifreeze to city connection line, turn external shower cold line on and pump until antifreeze comes through shower faucet. *TIP: It will be hard to pump in the city line if the faucets are closed. 13. Turn cold line off and hot line on, pump until antifreeze comes through shower faucet. 14. Connect hand pump and antifreeze to black tank flush port. (You may have to go inside and turn the in-line valve open to allow the antifreeze to freely pump into the tank. One pump should be sufficient as we are only protecting the check valve.) For proper battery storage please visit: TIPS • The camper can be used in cold weather applications as long as the furnace is utilized to keep the components warm and above freezing temperatures. • If traveling between campsites during cold weather season it may be necessary to winterize depending on outside temperatures. • If water is left in the water heater during freezing temperatures even for short periods of time, it can cause damage. • RV Antifreeze is designed to replace water and should NEVER be mixed with water as diluting it will defeat its purpose. Oliver Travel Trailers Service: 866-205-2621
  17. Issue 1: Fan inoperative Issue 2: Fruit Flies or Gnats in toilet Models Impacted: All models delivered before 8/8/2018 Information: Nature's Head recommends using a 2-5 amp fuse for the composting toilet fan. Many models may have been produced with a 1 amp fuse in the converter for the fan and may result in it blowing. Fruit flies and/or Gnats may become a problem in the composting toilet gaining access via the top roof plumbing vent. Resolution 1: Replace the 1 amp fuse with a 5 amp fuse. You can use a 2, 3, or 4 amp fuse as well just as long as it is within Nature's Head recommended size of 2-5amps. Resolution 2: *Place a mesh screen, like the material used in the window screens, over the top plumbing vent pipe. You can also use products such as Diatomaceous Earth or Gnatrol as well. You would need to refer to the Nature's Head Compost Toilet manual for the recommended process for adding these products to your toilet. Please see attached manual. *By placing a mesh screen over the vent pipe you will need to periodically clean this to keep it from becoming clogged and causing a plumbing issue. Natures-Head-Composting-Toilet-Manual.pdf
  18. Please visit Progressive Industries website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer’s website. You can visit the website at: http://www.progressiveindustries.net/warranty Troubleshooting Guide Warranty Claim Form Limited Lifetime Warranty Our Lifetime Warranty covers only Progressive Industries’ workmanship, internal electronics and parts & materials contained within the unit housing. Any and all damage to the outside of the unit is not covered. External damage is typically associated with a poor connection between your RV or our EMS/SSP units and a power cord. The Lifetime Warranty does not cover labor or shipping charges. Our Lifetime Warranty is exclusive to Progressive Industries and is granted in lieu of all other express or implied warranties, obligations or liabilities. PROGRESSIVE INDUSTRIES EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This is a non-transferable Lifetime Warranty. It applies only to the original owner and covers only those products purchased from an authorized dealer, retailer, or seller. This warranty covers manufacturer defects in materials and workmanship. A proof of purchase is required for all warranty claims. The follow are excluded and not covered by the Lifetime Warranty and/or void the Lifetime Warranty: ​Improper installation of a hard wired unit. We strongly recommend that a competent electrical professional perform the installation of hard wired units. Products installed or used in an application other than an RV Products operated outside systems compatible and compliant with RV surge protectors Products used in a manner inconsistent with the operating instructions Use of replacement parts or accessories that are non-compliant with Progressive Industries specifications Damage to the surge protection unit, such as burnt, charred or melted components resulting from products connected to poorly maintained power sources, power cords or adapters Improper use including, but not limited to failure to disconnect upon departure from power source Failure to ensure electrical plugs and receptacles are clean and all connections maintain a snug fit when plugged in Failure to provide continuous maintenance in accordance with the maintenance instructions provided by Progressive Industries Any unauthorized modifications or repairs Maintenance of hard wired units performed by anyone other than a qualified RV dealer All acts of God and/or natural disasters including, but not limited to lightning damage, hurricanes, floods and earthquakes ​ How to apply for warranty service on hard wired units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net. The warranty does not cover labor costs associated with repairs or replacement units. ​ How to apply for warranty service on portable units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net Progressive-industries-Warranty-Statement.pdf
  19. Please visit Progressive Dynamics website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer's website. You can visit the website at: https://www.progressivedyn.com/sales/warranty-information/distributor-warranty-on-power-converters/ *Below information was pulled from above website on 8/8/18 Summary of Power Converter Warranty Program for RV/Marine Distributors Progressive Dynamics provides a 2-year “Limited Warranty” for all Inteli-Power Converters sold to distributors. This “Limited Warranty begins on the customer’s date of purchase. The following summary of our warranty program was developed in cooperation with our Distributors and OEM customers. It is designed to meet the needs of the Boat / RV Owner, the Distributor, the OEM Manufacturers and Progressive Dynamics. FIELD FAILURES: 1. We ask that your retail customers contact the PDI Service Department Directly at 269-781-4241 for replacement of defective converters. Customers must have the following information available before contacting PDI. A. Model Number B. Serial Number C. Receipt showing Date of Purchase D. Visa or Master Card number 2. If our service personnel determine that the converter is defective and under warranty, Progressive Dynamics, at it’s discretion will then ship a NEW converter or a Factory Serviced and Warranted replacement converter to the customer via UPS Ground. The cost of the replacement converter will be determined based on the model number. The customer’s credit card number will be recorded however, this charge will not be processed for 30-days. The customer must then return the defective converter to PDI within 30-days or their credit card will be charged for the agreed upon cost of the replacement unit. If the customer requires faster shipment, the additional freight will be calculated depending upon Zip Code and charged to his/her credit card. 3. Once the customer receives the replacement converter, the defective converter should be returned to Progressive Dynamics in the same shipping carton to reduce the possibility of shipping damage. Power converters that fail in the field are to be returned to the PDI Service Department at the following address. Progressive Dynamics Service Department 507 Industrial Road Marshall, Michigan 49068 Telephone 269-781-4241 Fax 269-781-8729 DISTRIBUTOR WARRANTY PROCEDURES 1. We understand that in some instances the distributor must replace a defective converter from his stock. We ask that the distributor service department first test the converter (CLICK ON TROUBLESHOOTING POWER CONVERTERS) before replacing the charger. 2. If these tests indicate the converter failed, the distributor is to replace the failed unit with a NEW converter from stock. The distributor must then contact PDI Service Department (269-781-4241) and obtain an RGA Number to return the defective converter to the PDI Service Department. NOTE: The following data must be included with the defective converter. A. The RGA Number B. A copy of the customer’s receipt showing date of purchase 3. When the defective converter is received at PDI, it will be tested to confirm that the warranty claim is valid. Progressive Dynamics will then issue full credit to the distributor. This credit memo will reference the RGA number assigned. NOTE: The distributor or customer is responsible for shipping costs to return the converter that failed to Progressive Dynamics Service Department within 30 days. Progressive Dynamics is not responsible for Dealer labor or trouble shooting charges! PD4045-TROUBLESHOOTING.pdf
  20. The optional 2000 watt onboard inverter is a great option to have if you like to get off-grid or even if you have a lengthy drive to get where you are going. The way the optional on-board inverter works is by taking battery (DC) power and converting it over to (AC) 110 power. It is tied to the campers 110 receptacles and microwave to provide power for use when a shore connection isn’t available. However, the inverter does depend on the battery power and it can only provide up to about 15 – 16 amps of power at a single time. This means that if the battery power is too low then some of the more high power consuming devices/appliances may not work properly or simply overload the inverter and cause it to shut down. There are many different appliances out on the market that range from low power consumption to high power consumption and this is important when purchasing these items for use with the inverter option. Hair dryers are a great example of an appliance that demands a lot of power, but also have a broad range of rating. They typically range from 800-1800 watts. While an 1800 watt hair dryer might be the best choice for your house, it will likely require more power than you might want in your camper, especially when running on the inverter. Another example of high power consumption is the microwave. It uses 12 amps, which is getting close to the 15-16 amp max for the inverter. Just keep this in mind when running the microwave as turning on another appliance at the same time might cause the inverter to shut down. What does the inverter need to work properly? The inverter is 100% dependent on the battery bank power, so be sure that the batteries are always charged up and ready for use if you plan to use the inverter. When purchasing the inverter option it is crucial that you also get the solar package or some form of charging solution so it can keep the batteries charged up and ready to go. The battery bank on the camper also needs to be able to hold enough power to supply the power demand from the inverter and appliances connected. The optional 6V AGM batteries can provide about 200-250 amp hours which is a substantial increase from the standard 12v batteries. The lower the battery voltage, the less likely the inverter will be able to sustain the power needs of the appliances in use. Also keep in mind that over time your batteries age and lose the ability to hold as much power as they did when they were new. This will also start to impact what you can run on the inverter as well as how long it will run on the inverter. The conversion rate from DC power to AC power is also important to know as this will change the rate at which the batteries can provide power to the inverter and the rest of the camper. If the microwave pulls 12 amps of AC power then it will use about 122 amps when using the inverter and battery bank. What this means is that it is draining your 200 useful battery bank amps rather quickly. However, most people don’t run their microwave but for short periods of time so this high power consumption shouldn’t create a problem. What might cause a problem would be running an appliance like a space heater on the inverter as you might leave it running over a longer period of time and it would eventually drain the battery bank down low enough where the inverter would shut down. The inverter is a great option to have if you think you will be camping off-grid with the solar panel package and without shore power or even if you just want to pull over for a quick break to heat up something in the microwave while traveling to your next camping destination!
  21. The Dexter EZ Flex system adds another layer of protection to your camper. The EZ Flex equalizer comes with a rubber dampener to lower the impact from cracks, potholes and other imperfections in the roads from causing unwanted stress on the camper shell. This system also replaces the standard bolt & plastic bushings inside each leaf spring eye with wet bolts and bronze bushings allowing you to keep them greased for longevity and less noise from heat and resistance. For this system to operate properly it is recommended that the bushings are greased every 3 months or 3,000 miles with a good high quality Hi-Temp grease. We use Citgo Mystik Hi-Temp at the factory but there are several other approved greases from Dexter. *2018 Elite I models utilize bronze bushings and wet bolts but does not have the equalizer as it is used on the dual axle only. The Dexter Axles used on the Oliver Elite and Elite II models are the 5,000 lb and 3500 lb axles. The Elite models have a single 5,000 lb axle with 12” brakes while the Elite II models have dual 3500 lb. axles with 10” braking. These axles and brakes do have a break-in period as they are Nev-R-Adjust braking and adjust automatically as you brake while pulling forward or backwards. The break-in period may vary slightly but usually adjusts to 100% somewhere between *50 brake applications from the brake controller only or over a period of about 500-700 miles with normal vehicle braking. *Please make sure that you do not overheat your brakes by trying to achieve the break-in too quickly. If you do choose to utilize the brake controller over 50 braking applications it should be done over a 75 mile trip at low speeds allowing the brakes to cool in between and not putting too much stress at high speeds on the trailer brakes to stop the tow vehicle. Both the 3500lb. and 5,000lb axles have serviceable bearings that require maintenance every 12 months or 12,000 miles. The same grease that is used for the EZ Flex will work with the bearings. Both the inner and outer bearings should be cleaned thoroughly and inspected for any imperfections or improper wear. This is also a great time to inspect your trailer brake components as well. These maintenances can be performed by most RV service centers or if you prefer, you can perform your own maintenance. For more information on how to repack your wheel bearings see the Dexter Bearing Maintenance Video.
  22. Please see post below On-Board Jacks & Jack Points
  23. Please see link below: On-Board Jacks & Jack Points
  24. The manufacturer of the on-board jacks does NOT recommend using the jacks to lift the weight of the trailer even as a temporary use for changing a tire. New model trailers have an extended steel sub-frame assembly that provides ample room for a jack point either in front or behind the tire that needs to be changed. Older models may not have enough room on the steel sub-frame to use a lifting jack(scissor jack or bottle jack). If this is the case you will simply locate the main frame rail point closest to the tire that needs to be lifted and use a lift pad that will help to distribute the weight. Owner’s manuals may state different things as changes occur every year in the RV industry. There are several reasons why these changes might occur from year to year or even in the middle of a production cycle. Sometimes new industry standards/codes are introduced and changes have to occur to meet these new standards. Sometimes components are discontinued and replaced with a new model that may not work just like the previous model. Sometimes companies simply make a decision change within the company to market their product differently. These are just a few of the reasons that change happens and why your owner’s manuals may be different. Product information is provided by the manufacturer of the component and is available online in the Oliver University section. Oliver strives to provide accurate information to every customer. The product information on components not manufactured by Oliver is dependent on the manufacturer or supplier supplying us with the correct information and as such may not always be 100% accurate.
  25. WINTER STORAGE OF CAMPER When storing the camper for the winter you will want to ensure that it is done properly so you don't run into any issues when you get ready to get it out of storage. Winterize: Make sure you properly winterize the camper with an RV Antifreeze. Using air to blow out the lines will NOT remove all of the water in the system. There are valves throughout the camper that can hold the smallest amount of water, freeze and crack causing an unwanted repair. Make sure the filter or anode is removed from the water heater and it is empty. Batteries: The on-board batteries are susceptible to cold weather and can drain even when disconnected from the camper. It is best to leave the camper on a charge keeping the batteries topped off. This will prolong the battery life as well as ensure that the camper has 12v power when it comes out of storage. Tires: The tires on your camper may develop flat spots if left sitting on concrete/asphalt while being stored. This is okay as the flat spots should straighten out as you drive the camper down the road about 10 miles and the tires heat up. Even if the camper is being stored inside a building, if the building temperature is not regulated to stay above freezing and/or the building heat source fails, then you may have something freeze inside the camper causing damage. Winter Usage The camper is designed to be used during the winter months just as you use your stationary house. However, the biggest difference is that with your camper you may turn off the heat source and travel to your next destination. This trip might just be enough for the water left behind in your water lines, water filter, toilet, and or water heater to freeze and cause damage. Recommendations: While traveling in freezing temperature (32 degrees) it is recommended that you drain your water heater, cut off the water to the toilet and flush to remove as much as the water from the toilet as possible. Depending on the outside temperature and how long your drive will be, this may not fully protect against freezing. It is best to use RV Antifreeze to pump through the lines when in extreme temperatures to ensure that nothing freezes. What factors impact how quickly your water will freeze? Water Mass - 6gallons of water will take longer to freeze compared to 1ml of water. The valves inside your camper may have less than 1ml of water resting on them as you travel creating a potential freeze condition. Water Temperature - The starting temperature of the water before it loses its heat source. Water that is in the cold lines may already be at 50 degrees and it only has to drop to 32 degrees for it to freeze. Hot water in the lines requires even less time compared to cold water to freeze. Outside Temperature - If the outside temperature is 0 degrees then the inside temperature will fall faster than when traveling in 32 degree weather. Speed of Travel - When traveling down the roads at 70mph the wind chills across the camper can drop the temperature quicker. *When traveling during the winter months please keep up with each states laws for campers. Many states do not allow the propane system to be on while driving on roadways, bridges, and tunnels. Space heaters may keep the main cabin warm but may not provide a sufficient heat source for the water lines between the shells.
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