Hello,
I have been meaning to introduce us since we became Oliver owners. We are Bobby and Nadine, we live in East Texas and are lifelong campers. This latest purchase raises the total count of RV towables to 13 (over a 43-year period). The Oliver is our second fiberglass trailer, we owned a 16’ Casita for several years and enjoyed it, but it became too small. We were in the market for an Air Stream, but my wife reminded me of the Oliver we saw once at a fiberglass rally. We were both so impressed we called Phil and placed our order. We picked up our new LE II back in December of last year. Glad we made this choice.
The folks at the factory have been great and I would recommend the trailer to anyone that is interested in luxury camping!
I wanted to share a recent experience: We left home in early June for Lake Placid, NY. On our way we stayed near Connellsville, PA. To our surprise we woke that morning to 44° F! (cold by our standards) Being from Texas and having never traveled this far north this was quite a shock. So, I set the thermostat on the Tuma Vario Heat furnace. Yes, it made it warm in short order but the noise coming from the vents was deafening. Sounded like an angle grinder on a sheet of steel. I promptly turned it off thinking the thing would self-destruct. Thankfully my wife had remembered to pack “the Cube”. I plugged it in and after 10 minutes it was nice and toasty. We used the cube heater off and on till we returned home.
I contacted Jason Essary in service for warranty repair. He told me that Truma had a mobile service technician in Texas. I called Truma directly with the supplied number and scheduled an appointment. The tech (Todd) drove from the Austin area to my back yard 3 days later. He checked the unit out and said it was 100% covered by Truma’s warranty. Unit was defective from the factory. He replaced the noisy unit with a brand new one and extended the normal one-year warranty to two!
The entire service call lasted less than 45 minutes. Super service, and a super nice guy.
Well, this howdy turned out to be much longer than I wanted it to be. Just wanted to share.
Bobby Christall
Hull# 1307