Cocoon

This is Ruth. About the Facebook group experience: Some people are more familiar with the Facebook format than the Forum structure. Me, for one. When I’ve had an issue with my Oliver, and try to search on the Forum, I rarely manage to find anything that’s helpful without reading through a lot of unrelated stuff. My problem, I know. With the FB group, someone always seems to be browsing, and people who are having problems at zero dark thirty get a response and help within a few minutes. Trying to maintain a positive, helpful environment, we have dumped some people for ad hominem attacks, and also for bashing Oliver regarding component problems when they haven’t even contacted Oliver about their problem. And then, other folk, usually not owners yet, who pile on the bashing. Sometimes, we make mistakes. We are human.