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Service Support Tickets - 45 Day Auto Close


JEssary
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  • Oliver Staff

Due to the volume of inactive on hold tickets with no response I have set a 45 day automatic closure. My phone support team should be reaching out to you before that deadline expires in an attempt to get your questions answered or issues resolved. Closed tickets will remain in your history file and can be reviewed at any time but are no longer active.

Please keep in mind that notifying us of an issue does not place the warranty on hold. All issues must be resolved within the warranty period and no one in the service department has the authority to extend the Oliver warranty or a vendor warranty. If your ticket gets closed and you still have an issue, a new ticket can be created when you are ready to schedule for service or you are able to perform necessary steps to get the issue resolved. 

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Jason D. Essary

OLIVER SERVICE

228 Industrial Ave

Hohenwald, TN 38462

Phone: (888) 526-3978

 

Hours: Monday - Friday 8:00am - 5:00pm CST

CONFIDENTIALITY NOTICE: This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distri­bution or disclosure by others is strictly prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the message and any file attachments from your computer.

Login to Service Portal: https://support.olivertraveltrailers.com/portal/en/home

 

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