Jump to content


Oliver Staff
  • Posts

  • Joined

  • Last visited

  • Days Won


JEssary last won the day on January 21 2020

JEssary had the most liked content!

My Info

  • Gender or Couple

My RV or Travel Trailer

  • Do you own an Oliver Travel Trailer, other travel trailer or none?
    I don't own a RV or Travel Trailer

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

JEssary's Achievements


Rookie (2/14)

  • First Post
  • Collaborator Rare
  • Very Popular Rare
  • Conversation Starter Rare
  • Week One Done

Recent Badges



  1. The settings inside the inverter are dependent on the type of batteries, number of batteries, incoming AC power, and how it is used. Below is a link to the Xantrex Inverter Settings article for best setup. You may find that some settings require a change as not everyone uses their camper in the same way but we have reviewed these settings and set them based on majority rule and least amount of callbacks for issues. You may have to change some of the settings based on your current location, current shore power connection, or if you make a change to your battery bank. https://support.olivertraveltrailers.com/portal/en/kb/articles/xantrex-freedom-xc-pro-inverter-settings If you need assistance changing your settings please contact the Oliver service department. If you are able to download the Xantrex App and Bluetooth connect to the inverter remote it is much easier to change the settings. How to connect via Bluetooth is included in the article link above.
  2. Oliver Travel Trailers Service Portal Knowledge Base Please visit the service portal and review our knowledge base area. We will be adding new articles and new videos periodically. This is the best place to get specific troubleshooting information as well as contact the service department for assistance. Latest Article: Xantrex Inverter - Error 20 This system does require you to create a user account & setup a password so that you can manage your service tickets. It is an Oliver Travel Trailers Service portal for the purpose of customer support and is maintained by service department personnel. You can also visit the Oliver University located on the Oliver website that includes operational manuals which is maintained by the Oliver Travel Trailers marketing department.
  3. This is a recent issue that several people have been seeing on the Xantrex Inverter. We have already been in contact with Xantrex to determine what is causing this issue as replacing the remote or inverter does not resolve the issue. At this time Xantrex believes it to be a software issue and they are working on a firmware update. I currently do not have any other information as we are waiting on Xantrex to complete the firmware update, test to ensure it does resolve the issue and then communicate to us and other service centers on how they plan to implement this new software update. Anyone that is having this issue, if you haven't already, I would recommend submitting a service ticket so we know who to contact once we have more information. Until the issue is resolved you can still use the inverter by turning it off and on at the main panel. The inverter is located under the driver side bed and the main panel screen looks just like the remote. Simply press the round button to turn the inverter on for powering the 120v systems with battery power. You do not have to turn this on when connected to shore power. You can submit a service ticket at: Service Ticketing System
  4. We have a Service Ticketing system in place that allows our customer to open and monitor issue requests. This system also has a Knowledge Base system that we will continue to build to help our customers. Many of our customers have already been using this system as it's been in place for several months now. Below are links to the main dashboard of your ticket system as well as a password reset link if you are unable to login. Service Ticket Dashboard Password Reset
  5. No matter what power source you use, 30a shore power, generator or inverter/battery power, you should better understand power management. Your Oliver camper was designed with the 30amp power in mind so your factory installed components are designed to work within the constraints of 30 amps. The inverter option that we currently offer can provide about 15 amps of power to the 120v receptacles before it will max out and shut down. Generators can vary based on their rating but they will be constrained to the 30 amp max that the camper is designed for. How does this impact you or your style of camping? Campground Camping with 30a Shore Power What happens if you go over the 30 amps? The breaker will kick just like at home if you turn to many appliances on in a single room. This situation typically will only occur when you are plugging in high power demanding appliances or devices in the camper. Every appliance that you want to add to your camper should first be checked to see how many amps are required to power it. Many hair dryers can pull 1800 watts of power which will immediately take up about half of your available power. Add in a space heater and it may just put you over the limit. What this means is that you must be conscientious of what is plugged in and pulling power. The worst thing that could happen is it would kick the breaker and you would simply reset it and turn some things off that aren’t being used at the moment. Boondocking with Generator Power When you are connected to a generator power source you are limited within the 30 amps but also the max amp that the generator will put out. A typical 2000-watt generator will only supply 15-16 amps of power so this means the max power is limited to the generator and if you are demanding more than the generator can supply it will kick the breaker on the generator. The generator may continue to run but will not be supplying power into the camper. Some of the components in the camper like the Dometic Penguin II A/C will demand much of this power especially when the compressor engages (Start Phase). The optional MicroAir Easy Start does help to contain this short fast burst of power to about 11 amps but that is about 75% of what the 2000-watt generator supplies. Once the compressor moves into the run phase it requires less power and drops to about 9 amps. The compressor will continue to run until the cabin temperature reaches the requested temperature on the thermostat. The compressor will then disengage or shut down. Once the cabin temperature drops below a certain threshold the compressor will once again enter the starting phase which requires 11 amps of power. This is where you may run into an issue that is normal. You may have a coffee maker running or a laptop plugged in or a combination of any other type of added appliance that under the compressor running stage falls just under the max 15-16 amps provided by the generator but when the compressor re-enters the starting phase it can cause it to jump over the max long enough to kick the breaker on the generator. No worries, all you need to do is practice power management and unplug something temporarily and reset the breaker. TIP: When using a generator, the surge protector may see it as an ungrounded power supply and stop all power from entering the camper. The best resolution for this is to plug in a neutral ground plug into the 120v receptacle on the generator. Boondocking with the Inverter The optional inverter is a 2000-watt Xantrex inverter but it actually only supplies about 1800 watts of power. If you remember from earlier, we mentioned that many hair dryers require 1800 watts of power. Power hungry appliances they are! This means you are even more limited to what you can use at the same time or even by itself. The inverter is connected to the 120v receptacles and also the microwave. The microwave by itself will pull most of the power supplied by the inverter so when running the microwave on inverter power be sure not to have other things plugged in and running. Also keep in mind that the inverter is dependent on battery power. The inverter pulls battery power and converts it into 120v power. So, with this option you must manage both the available battery power and inverter power. For instance, the microwave under 120v power uses 12 amps but the converted rate from 12v battery to 120v through the inverter actually means you are using about 135 amps. Has this gotten a bit confusing yet? Putting it simply, you manage the 12 amps required by the microwave from 120v to the available amps of 15 amps provided by the inverter. With the 135 amps you simply need to know that this is draining the batteries at a much faster rate as they cannot sustain that rate of power consumption for too long before loss of 12v power would occur. However, the inverter will shut down before total power loss from the 12v battery system will occur as it requires at least 10.5v for it to operate. The good news is that the microwave is usually only used for short periods of time. You would however want to apply this way of thinking to other appliances that you may want to use while on inverter power so that you better manage the available power.
  6. UPDATE 4/15/2019 The Andersen Hitch company has once again designed a new inner cone for the ball housing. This new cone is supposed to resolve the grinding/binding issue that has been occurring for some owners. The new design does require that the ball assembly be shipped to Andersen for installation of the new cone as well as the new collar on top that was designed to keep the cone in place. Any customer with questions regarding this new design or how they can get their current Andersen Ball assembly modified should contact Andersen Hitch at 800-635-6106.
  7. As the cold season closes in on most of us, it is time once again to discuss proper winterization to protect all the plumbing and water systems inside the camper. First let's discuss what components are susceptible to freeze damage which would result in water leaks and potential costly service repairs. 1. Brass Check Valves – These valves are in-line valves that keep water from spilling back out of the water fill ports. These valves will be located on the Fresh Water Line, City Connection Line and the Black Tank Flush Line. 2. Plastic Check Valve – The Dometic Standard toilet has a plastic check valve located at the rear of the toilet. 3. Water Valves – These valves are used to control the flow of water. You may have 2 or 4 valves located next to the water pump, 1 located on the lower shell floor to drain the fresh tank, and 1 located on the black tank flush port line. 4. P-Traps – These are used in the sink and shower drain plumbing lines. It retains water and traps debris that has drained from the sink and prevents it from forming a clog deep within the plumbing system, and stops sewer gases from passing into the camper. 5. Water Pump & Filter – The water pump filter is used to trap debris and keep it from entering the pump and water line system that is delivered to the faucets. 6. PEX Push Fittings – These fittings are used to connect different runs of pex pipe through out the camper. Pex itself is freeze tolerant but these plastic and/or brass fittings are not. 7. Faucets – The kitchen, bathroom and external shower faucets all maintain water at the faucet when in use and thus present a potential freeze issue if not properly winterized. 8. Water Heaters – All water heaters should be fully drained of all water and the bypass valve must be set to winterization/bypass mode. This allows for RV antifreeze to be utilized in the plumbing system without filling the water heater itself. *Even when using the camper in cold weather it may be necessary to fully drain the water heater when traveling between campsites, especially the on-demand water heaters as they only hold a small amount of water that can freeze in a short period of time. *Proper winterization method to ensure that all components are protected. You can visit the following link for a walkthrough with John Oliver on how to winterize your Oliver Travel Trailer: Step by Step Methods provided below 1. Drain all water from the system (All tanks, water heaters) 2. Set bypass valve at water heater for winterization mode. 3. Change valve configuration at water pump for winterization mode. 4. Use water pump to draw RV Antifreeze (potable Safe) into the camper. 5. Turn on the kitchen faucet (Cold Line) and run until antifreeze comes out. 6. Change to the Hot line and run until antifreeze comes out. 7. Perform steps 5-6 for the bath faucet. 8. Ensure plenty of antifreeze drains into the P-Traps for the kitchen, bath and shower drains. 9. Flush the toilet until antifreeze starts to fill the bowl. Leave antifreeze in bowl to lubricate seal. 10. Turn off water pump. 11. Connect hand pump with antifreeze to the fresh tank fill connection. Pump at least 3- 4 times. Antifreeze is potable safe and will not hurt if it goes into the fresh tank. 12. Connect hand pump with antifreeze to city connection line, turn external shower cold line on and pump until antifreeze comes through shower faucet. *TIP: It will be hard to pump in the city line if the faucets are closed. 13. Turn cold line off and hot line on, pump until antifreeze comes through shower faucet. 14. Connect hand pump and antifreeze to black tank flush port. (You may have to go inside and turn the in-line valve open to allow the antifreeze to freely pump into the tank. One pump should be sufficient as we are only protecting the check valve.) For proper battery storage please visit: TIPS • The camper can be used in cold weather applications as long as the furnace is utilized to keep the components warm and above freezing temperatures. • If traveling between campsites during cold weather season it may be necessary to winterize depending on outside temperatures. • If water is left in the water heater during freezing temperatures even for short periods of time, it can cause damage. • RV Antifreeze is designed to replace water and should NEVER be mixed with water as diluting it will defeat its purpose. Oliver Travel Trailers Service: 866-205-2621
  8. Issue 1: Fan inoperative Issue 2: Fruit Flies or Gnats in toilet Models Impacted: All models delivered before 8/8/2018 Information: Nature's Head recommends using a 2-5 amp fuse for the composting toilet fan. Many models may have been produced with a 1 amp fuse in the converter for the fan and may result in it blowing. Fruit flies and/or Gnats may become a problem in the composting toilet gaining access via the top roof plumbing vent. Resolution 1: Replace the 1 amp fuse with a 5 amp fuse. You can use a 2, 3, or 4 amp fuse as well just as long as it is within Nature's Head recommended size of 2-5amps. Resolution 2: *Place a mesh screen, like the material used in the window screens, over the top plumbing vent pipe. You can also use products such as Diatomaceous Earth or Gnatrol as well. You would need to refer to the Nature's Head Compost Toilet manual for the recommended process for adding these products to your toilet. Please see attached manual. *By placing a mesh screen over the vent pipe you will need to periodically clean this to keep it from becoming clogged and causing a plumbing issue. Natures-Head-Composting-Toilet-Manual.pdf
  9. Please visit Progressive Industries website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer’s website. You can visit the website at: http://www.progressiveindustries.net/warranty Troubleshooting Guide Warranty Claim Form Limited Lifetime Warranty Our Lifetime Warranty covers only Progressive Industries’ workmanship, internal electronics and parts & materials contained within the unit housing. Any and all damage to the outside of the unit is not covered. External damage is typically associated with a poor connection between your RV or our EMS/SSP units and a power cord. The Lifetime Warranty does not cover labor or shipping charges. Our Lifetime Warranty is exclusive to Progressive Industries and is granted in lieu of all other express or implied warranties, obligations or liabilities. PROGRESSIVE INDUSTRIES EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This is a non-transferable Lifetime Warranty. It applies only to the original owner and covers only those products purchased from an authorized dealer, retailer, or seller. This warranty covers manufacturer defects in materials and workmanship. A proof of purchase is required for all warranty claims. The follow are excluded and not covered by the Lifetime Warranty and/or void the Lifetime Warranty: ​Improper installation of a hard wired unit. We strongly recommend that a competent electrical professional perform the installation of hard wired units. Products installed or used in an application other than an RV Products operated outside systems compatible and compliant with RV surge protectors Products used in a manner inconsistent with the operating instructions Use of replacement parts or accessories that are non-compliant with Progressive Industries specifications Damage to the surge protection unit, such as burnt, charred or melted components resulting from products connected to poorly maintained power sources, power cords or adapters Improper use including, but not limited to failure to disconnect upon departure from power source Failure to ensure electrical plugs and receptacles are clean and all connections maintain a snug fit when plugged in Failure to provide continuous maintenance in accordance with the maintenance instructions provided by Progressive Industries Any unauthorized modifications or repairs Maintenance of hard wired units performed by anyone other than a qualified RV dealer All acts of God and/or natural disasters including, but not limited to lightning damage, hurricanes, floods and earthquakes ​ How to apply for warranty service on hard wired units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net. The warranty does not cover labor costs associated with repairs or replacement units. ​ How to apply for warranty service on portable units: ​Review troubleshooting guidelines located at: www.progressiveindustries.net Complete warranty claim located at: www.progressiveindustries.net Progressive-industries-Warranty-Statement.pdf
  10. Please visit Progressive Dynamics website for the most up-to-date warranty information. The below information has been provided for informational convenience but may not be updated as quickly as the Manufacturer's website. You can visit the website at: https://www.progressivedyn.com/sales/warranty-information/distributor-warranty-on-power-converters/ *Below information was pulled from above website on 8/8/18 Summary of Power Converter Warranty Program for RV/Marine Distributors Progressive Dynamics provides a 2-year “Limited Warranty” for all Inteli-Power Converters sold to distributors. This “Limited Warranty begins on the customer’s date of purchase. The following summary of our warranty program was developed in cooperation with our Distributors and OEM customers. It is designed to meet the needs of the Boat / RV Owner, the Distributor, the OEM Manufacturers and Progressive Dynamics. FIELD FAILURES: 1. We ask that your retail customers contact the PDI Service Department Directly at 269-781-4241 for replacement of defective converters. Customers must have the following information available before contacting PDI. A. Model Number B. Serial Number C. Receipt showing Date of Purchase D. Visa or Master Card number 2. If our service personnel determine that the converter is defective and under warranty, Progressive Dynamics, at it’s discretion will then ship a NEW converter or a Factory Serviced and Warranted replacement converter to the customer via UPS Ground. The cost of the replacement converter will be determined based on the model number. The customer’s credit card number will be recorded however, this charge will not be processed for 30-days. The customer must then return the defective converter to PDI within 30-days or their credit card will be charged for the agreed upon cost of the replacement unit. If the customer requires faster shipment, the additional freight will be calculated depending upon Zip Code and charged to his/her credit card. 3. Once the customer receives the replacement converter, the defective converter should be returned to Progressive Dynamics in the same shipping carton to reduce the possibility of shipping damage. Power converters that fail in the field are to be returned to the PDI Service Department at the following address. Progressive Dynamics Service Department 507 Industrial Road Marshall, Michigan 49068 Telephone 269-781-4241 Fax 269-781-8729 DISTRIBUTOR WARRANTY PROCEDURES 1. We understand that in some instances the distributor must replace a defective converter from his stock. We ask that the distributor service department first test the converter (CLICK ON TROUBLESHOOTING POWER CONVERTERS) before replacing the charger. 2. If these tests indicate the converter failed, the distributor is to replace the failed unit with a NEW converter from stock. The distributor must then contact PDI Service Department (269-781-4241) and obtain an RGA Number to return the defective converter to the PDI Service Department. NOTE: The following data must be included with the defective converter. A. The RGA Number B. A copy of the customer’s receipt showing date of purchase 3. When the defective converter is received at PDI, it will be tested to confirm that the warranty claim is valid. Progressive Dynamics will then issue full credit to the distributor. This credit memo will reference the RGA number assigned. NOTE: The distributor or customer is responsible for shipping costs to return the converter that failed to Progressive Dynamics Service Department within 30 days. Progressive Dynamics is not responsible for Dealer labor or trouble shooting charges! PD4045-TROUBLESHOOTING.pdf
  11. The optional 2000 watt onboard inverter is a great option to have if you like to get off-grid or even if you have a lengthy drive to get where you are going. The way the optional on-board inverter works is by taking battery (DC) power and converting it over to (AC) 110 power. It is tied to the campers 110 receptacles and microwave to provide power for use when a shore connection isn’t available. However, the inverter does depend on the battery power and it can only provide up to about 15 – 16 amps of power at a single time. This means that if the battery power is too low then some of the more high power consuming devices/appliances may not work properly or simply overload the inverter and cause it to shut down. There are many different appliances out on the market that range from low power consumption to high power consumption and this is important when purchasing these items for use with the inverter option. Hair dryers are a great example of an appliance that demands a lot of power, but also have a broad range of rating. They typically range from 800-1800 watts. While an 1800 watt hair dryer might be the best choice for your house, it will likely require more power than you might want in your camper, especially when running on the inverter. Another example of high power consumption is the microwave. It uses 12 amps, which is getting close to the 15-16 amp max for the inverter. Just keep this in mind when running the microwave as turning on another appliance at the same time might cause the inverter to shut down. What does the inverter need to work properly? The inverter is 100% dependent on the battery bank power, so be sure that the batteries are always charged up and ready for use if you plan to use the inverter. When purchasing the inverter option it is crucial that you also get the solar package or some form of charging solution so it can keep the batteries charged up and ready to go. The battery bank on the camper also needs to be able to hold enough power to supply the power demand from the inverter and appliances connected. The optional 6V AGM batteries can provide about 200-250 amp hours which is a substantial increase from the standard 12v batteries. The lower the battery voltage, the less likely the inverter will be able to sustain the power needs of the appliances in use. Also keep in mind that over time your batteries age and lose the ability to hold as much power as they did when they were new. This will also start to impact what you can run on the inverter as well as how long it will run on the inverter. The conversion rate from DC power to AC power is also important to know as this will change the rate at which the batteries can provide power to the inverter and the rest of the camper. If the microwave pulls 12 amps of AC power then it will use about 122 amps when using the inverter and battery bank. What this means is that it is draining your 200 useful battery bank amps rather quickly. However, most people don’t run their microwave but for short periods of time so this high power consumption shouldn’t create a problem. What might cause a problem would be running an appliance like a space heater on the inverter as you might leave it running over a longer period of time and it would eventually drain the battery bank down low enough where the inverter would shut down. The inverter is a great option to have if you think you will be camping off-grid with the solar panel package and without shore power or even if you just want to pull over for a quick break to heat up something in the microwave while traveling to your next camping destination!
  12. The Dexter EZ Flex system adds another layer of protection to your camper. The EZ Flex equalizer comes with a rubber dampener to lower the impact from cracks, potholes and other imperfections in the roads from causing unwanted stress on the camper shell. This system also replaces the standard bolt & plastic bushings inside each leaf spring eye with wet bolts and bronze bushings allowing you to keep them greased for longevity and less noise from heat and resistance. For this system to operate properly it is recommended that the bushings are greased every 3 months or 3,000 miles with a good high quality Hi-Temp grease. We use Citgo Mystik Hi-Temp at the factory but there are several other approved greases from Dexter. *2018 Elite I models utilize bronze bushings and wet bolts but does not have the equalizer as it is used on the dual axle only. The Dexter Axles used on the Oliver Elite and Elite II models are the 5,000 lb and 3500 lb axles. The Elite models have a single 5,000 lb axle with 12” brakes while the Elite II models have dual 3500 lb. axles with 10” braking. These axles and brakes do have a break-in period as they are Nev-R-Adjust braking and adjust automatically as you brake while pulling forward or backwards. The break-in period may vary slightly but usually adjusts to 100% somewhere between *50 brake applications from the brake controller only or over a period of about 500-700 miles with normal vehicle braking. *Please make sure that you do not overheat your brakes by trying to achieve the break-in too quickly. If you do choose to utilize the brake controller over 50 braking applications it should be done over a 75 mile trip at low speeds allowing the brakes to cool in between and not putting too much stress at high speeds on the trailer brakes to stop the tow vehicle. Both the 3500lb. and 5,000lb axles have serviceable bearings that require maintenance every 12 months or 12,000 miles. The same grease that is used for the EZ Flex will work with the bearings. Both the inner and outer bearings should be cleaned thoroughly and inspected for any imperfections or improper wear. This is also a great time to inspect your trailer brake components as well. These maintenances can be performed by most RV service centers or if you prefer, you can perform your own maintenance. For more information on how to repack your wheel bearings see the Dexter Bearing Maintenance Video.
  13. Please see post below On-Board Jacks & Jack Points
  14. Please see link below: On-Board Jacks & Jack Points
  15. The manufacturer of the on-board jacks does NOT recommend using the jacks to lift the weight of the trailer even as a temporary use for changing a tire. New model trailers have an extended steel sub-frame assembly that provides ample room for a jack point either in front or behind the tire that needs to be changed. Older models may not have enough room on the steel sub-frame to use a lifting jack(scissor jack or bottle jack). If this is the case you will simply locate the main frame rail point closest to the tire that needs to be lifted and use a lift pad that will help to distribute the weight. Owner’s manuals may state different things as changes occur every year in the RV industry. There are several reasons why these changes might occur from year to year or even in the middle of a production cycle. Sometimes new industry standards/codes are introduced and changes have to occur to meet these new standards. Sometimes components are discontinued and replaced with a new model that may not work just like the previous model. Sometimes companies simply make a decision change within the company to market their product differently. These are just a few of the reasons that change happens and why your owner’s manuals may be different. Product information is provided by the manufacturer of the component and is available online in the Oliver University section. Oliver strives to provide accurate information to every customer. The product information on components not manufactured by Oliver is dependent on the manufacturer or supplier supplying us with the correct information and as such may not always be 100% accurate.
  • Create New...