How to View Oliver Service Ticket History

[Rivernerd]

In a post this morning, Jason Essary advised that inactive service tickets will be automatically closed after 45 days.  He noted:  "Closed tickets will remain in your history file and can be reviewed at any time but are no longer active."

I have submitted at least 6 service tickets.  They appeared on the online Service portal once I created them, but they have all disappeared from that portal once they were addressed.  When I logged on to the Service page on the Oliver website and searched for my tickets today, no tickets were found.  I had presumed this was because they had all been resolved, and that any service ticket history log is not accessible to owners.  But Jason's comment quoted above suggests otherwise.

Do you other folks have access to your service ticket history via the Oliver Service web portal?  If so, how?

[dewdev]

Rivernerd:

Jason is correct that you can see all your old tickets.

Go to the "Open Tickets" section. Then click on "Tickets" then Click on the drop down arrow for "Open" (even though it shows O tickets).

After clicking on the drop down arrow, you can click on "All Status" and when that opens you will find your old tickets.

Good luck

[Rivernerd]

Thanks!  The steps you listed worked.