Ok we are confused and need to understand what we are missing. Our delivery date was 11/18 so we have the new Andersen. If we detach the Oliver from the TV, the chains are far too tight to move the whale tale. And the only way we can unattach the whale tale from the TV is to raise the Oliver up high to lossen the chains. We can only move the bolt opening of the Andersen when there is nothing attached using a bar to straighten the angle. Is there a better way of doing all of this ?