Truma has QC issues….

[katanapilot]

7 hours ago, Zodd said:

I know this topic has been frustrating for many people, especially those who believe everyone should have followed a specific order. However, I also understand that many are waiting for updates and want reassurance that their concerns are being addressed. So here is my story.

A few months ago, I filed my paperwork. Last week, I learned that Oliver had shipped my replacement parts to the dealer I selected, Bretz RV in Liberty Lake, WA. They provided me with a tracking code, so I called the dealer. They informed me that they could schedule my service for the day the parts were set to arrive, which was on Tuesday.

I dropped off my trailer and spoke with the dealer. He mentioned that Oliver had just called him to verify the recall, parts delivery, and the work needed for my trailer. Three days later, on Thursday, I picked up the trailer. The service was delayed by a day due to confusion over whether the work was warranty-related or a recall. They initially thought it was warranty work and were waiting for an approval call from Oliver. Once they clarified that it was indeed a recall, they finished the job and got the trailer back to me.

Ideally, none of this would have happened, or at least, the wait would not have been so long. However, once Oliver shipped the parts, my experience with Oliver and the dealer network I used was quite pleasant.

I hope more of you out there start to get this notice and have a seamless repair experience. 

Glad to hear you had your AquaGo fixed per the recall. 

I expect the Oliver is doing all they can given the lack of parts availability from Truma.  Yes, this is very frustrating for me not knowing when the parts will be available for our repairs.  It would also be helpful to have a little more guidance from Oliver as to the risks involved with using a recalled AquaGo. 

[katanapilot]

On 4/18/2025 at 9:43 AM, Ronbrink said:

Did you ever post a pic of the TIG welds? Seems a spot weld could be done without crimping, what think you?

Finally had time to get the replacement burner ends TIG welded and installed in the trailer.  The welds are not pretty.  It’s tough to weld thin, galvanized steel. The original burner was pristine looking and I crimped the ends of it without issue.  I have no idea how long it will take for Oliver to get to me in the recall queue, but I’m very comfortable with the security of the burners.  

Edited May 22 by katanapilot
Added text

[Galway Girl]

Final update: 

After 3 internal fires and 2 failed complete Truma units, and a request for a Truma Escalation, the company (Truma)  stepped up and replaced our whole water heater unit and external (kinda warped/melted) door under a "warranty exception" after finding another problem in the unit during testing of the new Recall burner.

That make the 3rd Truma water heater installed in our hull.  This one now is fully registered and has a 1 year warranty.

Hope this one is the last we need to install.

Craig (Hull 505 - aka Galway Girl)

 

[katanapilot]

Anyone have an update on how many burners have been replaced?  Sure has been quiet.

I never heard back from Truma on replacing the entire unit at my cost, nor have I heard anything from Oliver on parts availability.  Disappointing on both fronts.

[Jason Foster]

13 minutes ago, katanapilot said:

Anyone have an update on how many burners have been replaced?  Sure has been quiet.

I never heard back from Truma on replacing the entire unit at my cost, nor have I heard anything from Oliver on parts availability.  Disappointing on both fronts.

I sent a request in over a month ago and Oliver hasn’t responded back yet.  Mine seems to be working fine so far, but I haven’t traveled too much over bumpy roads.  Still waiting. 

[Jason Foster]

On 5/22/2025 at 3:15 PM, katanapilot said:

Finally had time to get the replacement burner ends TIG welded and installed in the trailer.  The welds are not pretty.  It’s tough to weld thin, galvanized steel. The original burner was pristine looking and I crimped the ends of it without issue.  I have no idea how long it will take for Oliver to get to me in the recall queue, but I’m very comfortable with the security of the burners.  

I like this idea. I may do it myself. 
 

By the way, is that your address on the box?

[katanapilot]

29 minutes ago, Jason Foster said:

I like this idea. I may do it myself. 
 

By the way, is that your address on the box?

Uh, maybe? My house is surrounded by a moat filled with hungry crocodiles and piranha plus a security system of flesh burning lasers with motion sensors.  Inside is a herd of trained attack bunnies (ala Monty Python and the Holy Grail).

Good catch, I didn’t even notice. 

[Jason Foster]

1 hour ago, katanapilot said:

Uh, maybe? My house is surrounded by a moat filled with hungry crocodiles and piranha plus a security system of flesh burning lasers with motion sensors.  Inside is a herd of trained attack bunnies (ala Monty Python and the Holy Grail).

Good catch, I didn’t even notice. 

Remind me never to visit.  😂