Truma has QC issues….

[katanapilot]

7 hours ago, Zodd said:

I know this topic has been frustrating for many people, especially those who believe everyone should have followed a specific order. However, I also understand that many are waiting for updates and want reassurance that their concerns are being addressed. So here is my story.

A few months ago, I filed my paperwork. Last week, I learned that Oliver had shipped my replacement parts to the dealer I selected, Bretz RV in Liberty Lake, WA. They provided me with a tracking code, so I called the dealer. They informed me that they could schedule my service for the day the parts were set to arrive, which was on Tuesday.

I dropped off my trailer and spoke with the dealer. He mentioned that Oliver had just called him to verify the recall, parts delivery, and the work needed for my trailer. Three days later, on Thursday, I picked up the trailer. The service was delayed by a day due to confusion over whether the work was warranty-related or a recall. They initially thought it was warranty work and were waiting for an approval call from Oliver. Once they clarified that it was indeed a recall, they finished the job and got the trailer back to me.

Ideally, none of this would have happened, or at least, the wait would not have been so long. However, once Oliver shipped the parts, my experience with Oliver and the dealer network I used was quite pleasant.

I hope more of you out there start to get this notice and have a seamless repair experience. 

Glad to hear you had your AquaGo fixed per the recall. 

I expect the Oliver is doing all they can given the lack of parts availability from Truma.  Yes, this is very frustrating for me not knowing when the parts will be available for our repairs.  It would also be helpful to have a little more guidance from Oliver as to the risks involved with using a recalled AquaGo.