Broken rubber latch on propane tank cover

[KRG]

We have a 2022 elite II that has a broken rubber latch on the propane cover. We discovered this as we were preparing for our last trip, and white duct tape served us well enough. My husband has called Oliver 4 or 5 times over the last 4 weeks and they have been unable to help. Has anyone had this problem or aware of  the part needed for replacement? It appears to me that the whole latch needs replacing not just the strap. The array of latches on Amazon is impressive. 
 

Thanks for any help!

[John Dorrer]

1 hour ago, KRG said:

We have a 2022 elite II that has a broken rubber latch on the propane cover. We discovered this as we were preparing for our last trip, and white duct tape served us well enough. My husband has called Oliver 4 or 5 times over the last 4 weeks and they have been unable to help. Has anyone had this problem or aware of  the part needed for replacement? It appears to me that the whole latch needs replacing not just the strap. The array of latches on Amazon is impressive. 
 

Thanks for any help!

I have never had an issue receiving parts from Oliver. I send an e-mail first to:

support@olivertraveltrailers.com 

I usually hear back from Mike Sharp within 24 hours.

This is a standard part and Oliver should be able to send a replacement, cost + shipping.

What is meant by "Oliver was unable to help"?  You can order parts from Oliver.

Edited December 2 by John Dorrer
Typo

[srthomsen]

Try this to submit a 'ticket' for parts / warranty isssues  or service IF you haven't done so already.

Oliver Travel Trailers Service | My Area | Submit a Ticket

[KRG]

Thanks so much for your replies. My husband has spoken to Mike directly twice and left messages a few times as well. It sounds like he is trying to source the part from the warehouse but we have not gotten any where for over a month. So I was hoping to just find out what the part is and get it replaced 

We have not submitted a ticket but we are trying that route right now. That’s a good idea. Appreciate the help!

[Steph and Dud B]

These look pretty close. 

https://a.co/d/4vsDRnm

https://a.co/d/fXL5iZq

 

[KRG]

Those latches do look close - I’d seen those or very similar. If we don’t hear from our ticket with Oliver I will give those a try (easy returns anyway!)

Thanks for looking.