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SeaDawg

Norcold Refrigerator Warranty

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We have a Norcold refrigerator in our Oliver. We got a code on the panel in Missouri this summer, and pulled out the manual to check out the reason. We were pleasantly surprised to find that we had not just a one, but a three year warranty on our refrigerator. (This has changed recently, so check your manual and the Norcold website. Norcold now offers only the industry standard one year warrantly.)

First two years on ours is parts and labor, third year parts only. However, to obtain the third year, you must have an authorized service center do a maintenance check, and send the receipt in to Norcold to validate your warranty. We took ours to a dealer in NC while camping there, so we'll be abe to extend the warranty on our now 18 month old refrigerator.

Just thought I'd let those of you with Norcolds know. I didn't know, because I never had a reason to look in the manual till a few weeks ago.

Sherry


2008 Ram 1500 4 × 4

2008 Oliver Elite, Hull #12
 

 

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That is awesome! We also went with Norcold, after Chris posted in his blog comparing and contrasting it to the Dometic. We actually had a tech from Norcold write us personally offering personal guidance, and a tour of the plant if we're ever in the area. That attitude towards proactive customer service sold us :)

 

- Cherie

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An update on our Norcold. We hope that this is an anomaly, but suspect it is not.

The code that the tech in North Carolina cleared returned within twenty-four hours. When we returned to Florida, we took it to a local dealer. (Once an error code has been reset twice by the user, you are locked out of operations on our Norcold model. It has to be reset by an authorized tech after diagnostics, to keep you from running the refrigerator and damaging it.)

Both our local tech and Paul experienced long wait times on hold each time they had to call for information. Norcold sent the tech several pages of new diagnostics to run, and spent a long time with him on the phone going through other ideas when the diagnostics were exhausted. A new main board was finally sent, replaced, a new error code appeared, and after more phone calls, and more diagnostics and trials with the Norcold rep on the phone with our tech, our refrigerator works again. Our trailer was in the shop for a total of three weeks during the process. (We took it out camping with our friends for one week in between, without a working refrigerator, while our tech waited for parts and assistance. This does not include the original service call for clearing the code in North Carolina, which we paid for included in our annual service.) The total time from first problem to resolution was almost six weeks. However, I can now make ice cubes in the freezer once again, and it has worked fine in the driveway for the last three days. No new codes!

The part was covered by warranty, as was part of the tech's time. We were asked to pay one hour's labor for removing the refrigerator, which was fine with us, as Norcold pays him only for the time when work is done, not diagnostic time. (Our refrigerator is in its second year, still under full factory warranty.)

We were disappointed with the time it took to repair, but pleased with the final outcome, and felt the dealer was fair with us in billing for only one hour.

In case you're wondering, our tech has 25 years of experience in marine and travel trailer refrigeration and a/c repair, and the facility is listed on the Norcold website as an authorized dealer.

Sherry


2008 Ram 1500 4 × 4

2008 Oliver Elite, Hull #12
 

 

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