Olive2Roam

We are in Nashville, approx 1.5 hours from Hohenwald. That is the biggest reason that we went with Oliver. Bob

Very compelling reply. 👍

Thanks, Rob. I will take a look at the Fogatti. I am open to all options. Also, we have an LE I so that may create different space limitations from the LE II. Bob

John, As always, very helpful. And the LP only model would be an interesting option.

Thank you, Scotty. As far as needing more room under the bunk, so the suburban would not fit into the aquago metal "box", is that correct? So there is some reorganizing of the space under the bunk? I would probably look to have OTT do the work. Bob

Not to rehash any particular issues with the Truma on demand water heater that I have experienced, but I am considering replacing the Truma with the Suburban. My primary reasons would be reliability and serviceability. I don't ever want to be 800 miles from home with no hot water if I can help it. I know that there are no perfect solutions, but I want to reduce the likelihood of an outage. Based on some other threads here I see that some have chosen the suburban route, and been quite happy. The on demand is great when it works, but my experience has been less than satisfactory in the nearly 2 years of using it. Any thoughts on the wisdom of making that switch? Thanks!

We have our campsite, but how do we register for the rally through Oliver?

Here is a data point. We have done 34 states in the last 22 months. Just over 20,000 miles, 125 nights in the Ollie. We hope to complete the lower 48 next year.

What a scare that must have been. Glad you are ok. I wonder if it helps that attaching an Andersen anti-sway hitch requires me to lock the coupler on the ball and then raise the ball quite a ways in order to get the hitch attached? If the coupler were not secure on the ball I would never be able to connect the Andersen,.

UPDATE: As you can see from my first post, we experienced the issue captured in the video late on Saturday the 30th. After reading the information provided above, and doing a little more research, I called and opened a ticket using the forum link to the ticketing system, called Oliver customer support and left a voicemail, and lastly I sent the video in an email to support@olivertraveltrailers.com with a copy to one of the leadership team. Sunday AM: I received an email from Oliver asking for the model and serial number of the Truma, which I promptly sent. Monday AM (8:30ish) : I called customer support at Oliver and I barely got out my name when the tech said, "oh yes, you were the first topic at our team meeting this morning. You should expect a call from someone on the leadership team to help resolve this." An hour or so later, sure enough, I received a call, and the ball was rolling. A full explanation of the plan to get us back up and running with hot water was laid out. (Note: My Aquago was not in the range of serial numbers that were part of the recall, but the plan we were executing assumed that it was. More on that later.) I was in Pennsylvania the day the issue occurred. I was in Buffalo NY headed to Rochester, when I received the first call on Monday. Oliver gave me several options for where I could have the burner swapped out, and we chose an RV facility in Rochester since we planned to be there for 3 days. Oliver next day aired the part, worked with the RV store to schedule the repair, and the work was completed Wednesday, and we were on our way - WITH hot water. 🙂 For the record, my AquaGo is under warranty. Whether or not the issue is the same one addressed with the recall, I don't know. I will let Oliver and Truma work that out, but it appears to be a different issue. Bottom line, Oliver went above and beyond on this one. There was one individual who was in the driver's seat at Oliver, and she will have a thank-you card and a small gift on the way as soon as we get to a stop where we can make that happen. We are grateful for the response and count ourselves lucky to be part of the Oliver family. Bob P.S. It probably helped to provide a video of a fireball on the side of the trailer. 🙂 Nevertheless, good job, Oliver.

Oliver's response has been outstanding. We are working together to address the issue. More to follow when I have a chance to provide a detailed update. Bob

Thanks so much @Galway Girl. I appreciate the information. I have already submitted tickets and called Oliver. I will be on the phone with Truma first thing Monday morning. Bob

I appreciate that. I have opened a ticket and sent a copy of the video to Mike Sharpe. I checked and there are a couple of Truma authorized service centers near where we are (Buffalo/Rochester area). Thanks for weighing in on a Saturday night. Bob

Oliver has told me repeatedly that my water heater was not part of the recall. I have had numerous issues but this one is the most serious.

IMG_3472.mov Almost hate to post this video, but I am in week 1 of a 4 week loop and just encountered a major issue with the truma. The video speaks for itself. Any thoughts?