A cautionary tale

[STEVEnBETTY]

My wife & I are the proud original owners of hull #219, recently we experienced a suburban furnace failure., I removed the furnace & replaced the sail and limit switches & took the furnace to a local rv dealer “Colman country campers” in Hartford Il, to bench test the furnace. They had it 2 weeks! I never authorized repairs but they put in a “new” sail switch. I was charged 2 hours labor @ $120 an hour plus the switch, when I got the furnace back I disassembled it & discovered that not only did they put in the wrong switch but it was apparently used. There’s obviously more to the story, but this post is getting long, I just want people to be wary of shady rv dealers & I look forward to having a Oliver authorized repair facility near me.

Steve

[Jim and Frances]

Yikes - so sorry to hear this.  Good RV Techs must be masters of so many trades and must be highly skilled. Many shops hire anyone off the street, don't pay well and just give them an "RV Tech" labeled shirt and the not-so-much fun begins.   Finding a good local tech is a precious thing!!

[Steph and Dud B]

Sounds like typical RV dealer service. Unfortunately. Maybe a bit faster than the average. We use a local service center/mobile tech that isn't a dealer.