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ThomB87

Shop Visit

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OK took Ms Bertie in for the dexter axle recall at a local shop. Good news all the bolts were torqued to 65 lbs each.  Nikki at Dexter was easy to work with. Shop was amazed. Dexter paid before I could even get back to get my trailer. 

When I pulled in there was a big sun blocker trailer in front of me. The couple at the counter owned the sun blocker and it was just less than a year old. They had a laundry list of issues, 7 or 8 things. Trying to get it fixed while still under warranty. Trim was failing, coming loose and falling off. Paint was peeling. Places where the caulk was poorly install and fell out. At least two major leaks. One dripping down a wall and causing the wall covering to begin to wrap.  Service manager sent a tech out with blue painters tape to mark all the places where the trim, caulk and paint needed repair. 

Just a very good reminder of why we bought an Oliver. 

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Bill Thomas 2019 Elite II Hull # 534

2020 Chevrolet Silverado HD 2500

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ThomB87,

Great report and reminder. Having just placed our order for a 2020 OLEll, Oliver’s outstanding customer service weighed heavily in our decision.
Thanks for posting your excellent service experience.

David

Edited by Patriot

Tundra Platinum CrewMax - 2020 LEll - Hull #634 

 

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