ok. maybe a fix! tried getting hold of norcold no luck but on another forum someone had fixed a similar issue by opening up the gap between the burner and electrode to 3/16". my setting was way less than that so after adjusting the gap it fired up on the first click. I am leaving it on to to see if it will cycle properly. Jason called me from Oliver service and pretty much said the same. so thankyou for all the help forum members. will hopefully work now at altitude and here in liivingston,mt at 4400'