Jason Essary

I am currently acting as the Service Director overseeing the service department & technical support. Jason B. & Mike will be handling more of the daily activities while I will be putting a bit more time in traveling to our dealer partners assisting with Sales & Service training. I would say 75% of the time I will still be here onsite working with Rodney in sales & Jason B & Mike in service.

As our business continues to flourish we strive to grow our staffing so we can continue to meet your needs. At this time we would like to welcome and introduce Jason Balentine, our new Service Manager. Jason will be running the daily operations of the in-house service department. Mike Sharpe will continue in his role as our head technical support supervisor. We have separated our phone system out where you can select Technical Support or Service & Parts. Technical Support is for external support, general questions or help locating a service center or dealer near you. Service & Parts will be directed to Jason in Service and he will assist with scheduling appointments for our in-house service department and help with parts requests. And to answer everyone's question, Yes, evidently your name has to be Jason to work here.

Contacting Support & Using the Service Portal Service Portal: https://support.olivertraveltrailers.com/portal/en/home This is a website that allows you to login and view all of your open tickets as well as your history of tickets with us. This is just like a credit card website with security. Whatever email is used to initially create the login is the only way you can login. You can change your email but it requires you to login with the original email used and then manage your profile to change the email. We cannot change this from our side for security reasons. If you email us using multiple emails this causes the system to create multiple accounts which means your tickets are not all kept in the same location and you may not be able to see all of your history with us. Support Email: support@olivertraveltrailers.com When you email us at the above email our system automatically creates a new ticket unless you are replying on an old email from us. For responses to an existing ticket it is best to respond so that the system keeps the new email with the communication we have already had in the past. For new issues it is best to send a new email so that our previous communication doesn't get overwhelming clustered. It is important that you have a primary email that you use as this is what registers who you are in our system and provides us with all of your information so we can help faster. When using a different email than what we have, we have no idea who we are speaking with, what camper you have, what history communication we may have been speaking with you about, etc... This is also true if a spouse or friend reaches out to us on your behalf. We will not know who we are speaking with regarding camper information unless a VIN number is provided. This will also separate the history of this communication from the other email account used and we may not have all the information needed to assist the best we can.

Oliver Travel Trailers is excited to have our new dealer partners onboard to work with our Oliver owners as we strive to improve your Oliver Experience. We will be working directly with our dealers so that you receive the same quality service closer to home. Our customer support team will still be available to assist with any questions and work with you and our dealer partners to get any services you need resolved. As our service team will be working with the dealer's service departments on location, we feel it is prudent to discontinue most service work here at our location in Tennessee. However, we will continue doing major repairs, including fiberglass and aluminum, at our Plant Facility. At this time we plan to phase out the service department no later than the end of July and we are no longer taking on new appointments. As you continue reaching out to us with your questions and service needs, rest assured that we will help answer them and coordinate you with a dealership partner nearest to you. Whether on the road or at home, we are working to ensure owners receive the same excellent customer service you have come to trust here at Oliver Travel Trailers. If you have any questions or require further information regarding this update, please do not hesitate to contact us or call us at 1-888-526-3978. We are always here to assist you. Warm regards, Oliver Travel Trailers Team ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Of course, my team is still here to help support you as we always have with any technical and service questions as well as facilitating services for your Oliver. Thank you! Jason Essary Customer Service Director 888-526-3978 Important Update about Oliver Service.pdf

I wanted to reach out to everyone regarding this issue. We have been made aware of the issue and are currently investigating. At this time it appears to be a single incident but we will be continuing our investigation.

Hey Ron, Another Oliver owner reached out to me about your issue and provided this post. I apologize that you had this issue. Looking at the pictures it looks like the striker plate is on upside down which was stopping the deadbolt from engaging at all. Do you know if the deadbolt has ever worked since you picked up the camper from delivery day? Looking at the white piece inside the door, it looks like the striker plate has been flipped at some point as the white piece is installed as a background so you don't see the inside of the door frame. .

Oliver offers a yearly maintenance package for our customers. The maintenance items included in this package are things that need to be performed for typical camper use at least once per year. This does not mean that this is the only time of the year that you will need or have to perform some of the these maintenance items. Some customers may be able to go longer than one year for some of the items as maintenance is based on usage & environment. Many of the items have been added to our yearly maintenance list because so many people do not perform them and we felt it was best to perform it once per year rather than never. A/C Filter Cleaning: We perform this in the yearly maintenance but in dry environments it should be done weekly. A/C Condenser Coil: Recommended with Dometic A/C at least once per year however depending on the environment of use it could need to be cleaned as often as 2-4 times per year. Birds can also make nests inside when left unused for a period which would also require cleaning. Exterior Caulking: We recommend doing this at least once per year. Depending on the use and environment it may need to be done sooner or if you keep the camper stored half of the year inside then you may be able to go two years. If you do not caulk every year, we recommend that you at least inspect the caulk. Furnace Cleaning: Basic cleaning should be done once per year however insects can invade and build nests that would require cleaning as needed. Plumbing Decalcification: We recommend at least once per year but depending on hard water use & gallons used you may find that it is necessary to perform this 3-6 times per year. Some areas are known for extremely hard water content and you may have to decalcify once per month or use a water softener. Water Filtration systems do not soften water. Water Heater Decalcification: We recommend at least once per year but again depending on use you may have to perform this 2-4 times per year. The Truma water heater will flash when decalcification is necessary however once the unit needs to be decalcified you must stop use and perform the steps. The Suburban water heater does not provide a warning and you will need to periodically drain & inspect. Blade Valve Lubrication: We would recommend lubricating valves about every 2-3 months to ensure best results. Repack Bearings: Dexter recommends every 12 months or 12,000 Miles, whichever comes first. If you drive more than 12,000 miles per year we would highly recommend having the bearings repacked by the 12,000 mile point. Failure to repack the bearings in time can result in failure & breakdown. Grease EZ Flex: This should be done every 3 months or 3,000 miles whichever comes first. 7-Pin: The 7-Pin should be inspected every time you connect it. Water intrusion can cause corrosion which will lead to issues. A freshly cleaned 7-Pin that has water intrusion can corrode as quickly as just a few days. Coupler: Lubricating the coupler should be done as often as needed. Lubrication on an exposed part does not last. The coupler does not have to be greased but a good lubricant should be used to ensure the spring & lever operation works smoothly. Some rust buildup is normal on a steel coupler. Bulldog recommends greasing the ball pocket however Andersen does not recommend greasing for the ball. Grease will not prevent wear but it will help with rust. Tire Pressure: This should be checked every time you pull the camper. Air, over time, can escape thru the sidewall of the tires. Improper tire pressure can cause the tires to wear sooner. Window Tracks: Depending on where you camp you may need to clean the window tracks out as often as every week. Tree debris & sap can start to buildup in the tracks on day one. Once the white window glazing is left uncleaned for a period of time it will remain stained with mildew. The design of the window track makes it near impossible to completely clean the entire track as part of it is hidden under the stationary window. Air helps to free any debris on that side of the track & running water through it with the glazing removed. You can take a rag and clean as much of the track as you can but don't fret if some staining is left. The primary objective is to remove as much debris as possible that will block the weep holes. If the weep holes get blocked then water will backup and overflow to the interior. Sanitize Fresh Water System: If you leave the camper sitting for a period of time it is a good idea to sanitize before hand. This will keep algae from growing in your tank when water is left sitting for too long. You should also sanitize before using the camper after it has set for a long period of time (2-3 months). Deodorize/Clean Black & Grey Tanks: This should be done with every fill (Complete tank fill, not a single use). When setting up camp & using the tanks it is best practice to add treatment to the tanks. Black tank treatment helps breakdown waste during use but once the tank is flushed the treatment is gone. The black tank should be allowed to fill up with waste during use and a single waste dump once the tank is near full. This allows time for the waste to breakdown and a better waste dump. *Never connect to a dump station with your black tank valve open as to dump while in use. This will cause the water to flow quicker than the solids leaving the solids behind in the tank. As is with all maintenance, the better you maintain your camper the better performance you will receive. Failure to properly maintain will result in more issues. All the listed items above are recommended maintenance for the best camping experience. The yearly maintenance package is to complete required and recommended maintenances at least once per year but should not be considered the only time you maintain your camper. There are other items that should be done regularly that we do not perform in the yearly maintenance. Some of these items are: Fan Cleaning: Dust & grease from cooking inside the camper can accumulate on the fans. You should clean the fans periodically as needed. Failure to clean the fans can cause unwanted noise & performance issues. Wash & Wax: This is NOT performed during our yearly maintenance package but we do recommend that you wash your camper frequently & wax it at least once per year. Again, waxing once per year is the minimum and it is better to wax twice per year. If you really want to keep the exterior looking its best than it is recommended to wash frequently & use a good spray on wax such as Duragloss Aquawax every time you wash. The spray on wax does not however take place of the old fashioned wax that should be done once or twice per year unless you are washing & spray waxing the camper every week. Black Tank Flush: There is a water inlet dedicated just for flushing the black tank. This is something that is best done every time you drain the tank. Water Pump Filter Check: Inspect the water pump filter before or after every camping trip. The filter's purpose is to catch unwanted debris that may be in the tank from entering the fresh water pipes.

I have had a few questions regarding 4-Season camping with the Oliver and wanted to make a post so it would be available for everyone. What is 4-Season camping? It simply means that the Oliver is capable of being used through all 4-seasons. It does not mean that it will necessarily have no freeze issues in certain areas during certain climates. This is no different than a house. Here in Tennessee we recently saw sub-zero temperatures and many people had their water lines freeze and burst causing lots of damage. Does that mean that their house is not capable of being used during the winter? No, it simply means that in certain temperatures you may need to make arrangements to combat the temperature. In the past I have had my water lines freeze that were located on an exterior wall of my house so this time when they said we would see sub-zero temperatures I placed a space heater on that wall area to help keep it warmer and the next morning I had no freeze damage. Below is an average winter temperature for the United States however this is just an average and when temperatures go below the average especially when going into the low single digits or below zero, whether in a camper or a house you may have to perform steps to ensure freeze damage does not occur.

I requested that production swap the furnace & water heater locations because the furnace ducting was running right over the top of the water heater bypass valve. This made locating the valve difficult for new owners as well as having to move the duct aside with the potential to tear it. Hopefully this change has made it better for access and does not cause any issues. I have also requested the return air vents as well and they did start putting a return vent in the bath where the air can return below the dinette about a year ago. They are still working on getting one placed in the closet which should be one on the top & one on the bottom for better air circulation through that area. The return air vents is something that can be easily added on older models if you choose to.

Due to the volume of inactive on hold tickets with no response I have set a 45 day automatic closure. My phone support team should be reaching out to you before that deadline expires in an attempt to get your questions answered or issues resolved. Closed tickets will remain in your history file and can be reviewed at any time but are no longer active. Please keep in mind that notifying us of an issue does not place the warranty on hold. All issues must be resolved within the warranty period and no one in the service department has the authority to extend the Oliver warranty or a vendor warranty. If your ticket gets closed and you still have an issue, a new ticket can be created when you are ready to schedule for service or you are able to perform necessary steps to get the issue resolved.

Understanding the Support Tickets How do I create a support ticket? All voicemails to phone support or parts & service automatically creates a support ticket in the proper department initiating a return call request. Keep in mind that we work through returning calls in the order they were received unless it is an emergency situation. All emails sent to support@olivertraveltrailers.com will automatically create a support ticket based on your emails subject line and it will automatically pull in your information as long as the email you used is in our system in your account. If you are submitting a new request, please send it as a new email not as a reply to an old email. This will help to speed up the response If you are contacting regarding an open/ongoing issue it is best to reply to the email chain and it will automatically flag the open current ticket for review and bump it up on our list. You can visit the Owners service page on our website or the forum main page and click the "Submit Ticket" button You can contact us via phone and the phone support personnel should create a ticket for you if one does not already exist. What to do if you have multiple issues? You can list all of your issues in a single ticket. If you choose this method, please list the issues in bullet format if possible to ensure all issues are captured properly. You can create an individual ticket for each issue if you prefer. Why was my ticket split into multiple tickets? We might split your ticket into multiple tickets for communication with the vendor or manufacturer of the component so that everything stays organized and we can work with the vendor to get the issue resolved as quickly as possible. Why were my tickets merged into a single ticket? We might merge multiple tickets into a single ticket when necessary: Multiple tickets but the same issue Similar issues Cause/Correction resolves multiple issues reported Example: Fridge does not work on AC power & A/C Inoperative where the cause was found to be an issue with the incoming shore power which means the true issue was "No 120v power". This is common as a camper equipped with an inverter could still be supplying power to the Microwave and Receptacles making it seem like 120v power was working. All issues are scheduled for service either here or at a 3rd party service center and should be resolved at one time under a single work order.

Several customers have had this issue so I wanted to try to get it out to everyone. Cookies is something with your internet browser and depending on which browser you use there are different ways to enable, disable and customize the settings. I pulled this from various places for the most common browsers as I am not an IT person but I have run into this issue as well on other sites and had to deal with the frustrations of not getting a website to work when I wanted it to. I hope this helps ENABLE COOKIES Table of contents HOW TO ENABLE, DISABLE, CLEAR COOKIES iPhone & iPad Users SAFARI Browser: https://support.apple.com/en-us/HT201265 Google Chrome Browser: Cookies are on & stay on. No interaction necessary Android Users In the Chrome app On your Android phone or tablet, open the Chrome app . At the top right, tap More Settings. Tap Site settings Cookies. Turn Cookies on or off. https://support.google.com/chrome/answer/95647 Fix problems If you can't use your Google Account and get a message that cookies are turned off: Follow the steps above to turn on cookies. Try signing in again. If you still get the error message, here are some possible solutions. Try each one, then try signing in. Open a new browser window. Clear your browser's cache and cookies. Learn how to clear cache and cookies. Browse in private. Learn how to browse privately in Chrome. Change your browser's privacy settings. Learn how to change privacy settings. For Browsers other than Chrome on Android you will need to visit the support website for your browser. Computer Users In Chrome On your computer, open Chrome. At the top right, click More Settings. Under "Privacy and security," click Site settings. Click Cookies. From here, you can: Turn on cookies: Next to "Blocked," turn on the switch. Turn off cookies: Turn off Allow sites to save and read cookie data. Learn how to change more cookie settings in Chrome. Fix problems If you can't use your Google Account and get a message that cookies are turned off: Follow the steps above to turn on cookies. Try signing in again. If you still get the error message, here are some possible solutions. Try each one, then try signing in. Open a new browser window. Clear your browser's cache and cookies. Learn how to clear cache and cookies. Browse in private. Learn how to browse privately in Chrome. Change your browser's privacy settings. Learn how to change privacy settings. For Safari Enable cookies in Safari on Mac You can change Safari settings so that Safari always accepts or always blocks cookies and website data. In the Safari app on your Mac, choose Safari > Settings, then click Privacy. Deselect “Block all cookies.” Websites, third parties, and advertisers can store cookies and other data on your Mac. Prevent cross-site tracking in Safari on Mac Some websites use third-party content providers. You can stop third-party content providers from tracking you across websites to advertise products and services. 1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy. 2. Select “Prevent cross-site tracking.” Unless you visit and interact with the third-party content provider as a first-party website, their cookies and website data are deleted. Social media sites often put Share, Like, or Comment buttons on other websites. These buttons can be used to track your web browsing—even if you don’t use them. Safari blocks that tracking. If you still want to use the buttons, you’ll be asked for your permission to allow the site to see your activities on the other websites. COOKIES ARE SOMETHING USED BY YOUR BROWSER AND WEBSITES THAT YOU VISIT. OLIVER TRAVEL TRAILERS HAS NO CONTROL OF COOKIES AND CANNOT ASSIST WITH YOUR BROWSER. WE HAVE PROVIDED THE INFORMATION ABOVE WITH LINKS TO CORRESPONDING BROWSER SUPPORT PAGES TO HELP BUT YOU MAY NEED TO CONTACT THE SUPPORT CENTER FOR YOUR PRODUCT WHETHER IT BE APPLE, GOOGLE OR ANY OTHER BROWSER. DO NOT CLEAR YOUR BROWSING HISTORY UNLESS YOU ARE CERTAIN OF THAT STEP AS IT WILL ERASE ALL YOUR BROWSING HISTORY, SAVED PAGES VISITED, ETC...

Question: Is there a risk of providing too much charging current to the batteries if you're hooked up to shore power and it's a sunny day with the solar panels on? Answer: No, the solar charger and inverter/charger can be operated at the same time. Each system will monitor the battery state and provide charge as required. Question: What if I am seeing a high voltage (above 14.8v) reading on the solar and/or seelevel system? Answer: Check to make sure your Lithium batteries are turned on

Lithionics Technical Service Bulletin Note: This only applies to campers that have a 3000w inverter AND the 130ah batteries. Information was released recently regarding potential for internal battery BMS damage. This is a rare case as certain things would have to fall in place in order for the situation to have an opportunity to potentially occur. Lithionics has found that under certain conditions if your 3000w inverter is left on, which many people do, and your batteries are turned off, by you or the BMS, and you were not connected to shore power, and you turn a single battery on by itself; the entire load from the inverter for in-rush capacitance would hit the single battery which was not designed to handle that much load. So to help ensure that you do not accidentally damage one of your Lithionics batteries we have released a technical bulletin for a restart/reboot process to eliminate this small potential for error. For more information regarding the proper Restart/Reboot sequence, please see the attached technical service bulletin. Q&A Do I have to do this every time I use my camper? - No, this is only done if the batteries have been turned off. Do I have to follow the restart process if I am aware of the situation and plan to turn on all the batteries at once? - Yes, Lithionics recommends following this procedure to ensure that the batteries are brought back online safely. Why do I have to do all the steps with the inverter? - If the inverter loses 12v power as it does when you trip the inverter breaker then it must be powered on properly to load the communication software to the remote display. Failure to do this will cause an Error 20 condition and the remote display will not function. Additional Notes: I recommend that the inverter is NEVER left on. Make sure that you understand that the Xantrex Freedom 3000 is an Inverter and a charger all-in-one. When you connect to shore power it will automatically power up as the incoming 120v power runs through it to power your microwave, receptacles and A/C. Since the power automatically runs through it there is no need to turn it on or off. However when you are not connected to shore power aka a 120v power source, then you must manually turn the inverter side on and/or off as needed. On the Xantrex Remote display there is a round button with the power symbol next to it. This button is to power the inverter side only. The only time I recommend having this power button ON is when you are NOT connected to shore power and you want to utilize the microwave, receptacles and/or A/C. The reason for this is that if it is left powered on and you are connected to shore power but the onboard surge protector sees an issue with the incoming shore power, it will shut it off. When this happens the inverter can pick up the load within seconds and you may never know that you have lost incoming shore power. This may sound great and you may think why wouldn't I want it to pick it up and keep supplying the power to my microwave, receptacles and A/C. Well, if you are unaware of this power changeover to the inverter you may keep letting the A/C run and keep working on a laptop that is plugged into the receptacle for power and a few hours later ,unbeknownst to you, your batteries shut off because they have become depleted. If on the other hand you lost the incoming shore power and were aware of the situation then you have the decision to inspect and determine the reason for the failure and/or make an informed decision to switch to inverter/battery power and manage how much you use to ensure you do not deplete your batteries. lithionics-proper-boot-sequence.pdf

LITHIONICS BATTERY NOTE: Attached documents are current to the date of this posting. Revisions are done periodically, you will need to visit https://lithionicsbattery.com/support/ to download the latest version in order to have the most up-to-date information. Understanding Battery State of Charge (SOC) State of Charge is a metered reading from a Hall Effect Shunt and is a count-down meter that is most accurate on its first cycle after calibration but becomes less accurate over time. What this means is that once the batteries are fully charged the SOC reading will be more accurate but as you use the batteries thru *micro cycles and do not fully charge them the SOC will no longer be accurate. You may see a 80% SOC but the batteries might actually be at a 20% rate. Lithionics recommends performing a full charge on the batteries every 2 weeks to recalibrate the internal Hall Effect Sensor shunt. *Please see attached document: "Lithionics - Understanding SOC" for more information. *A micro cycle is considered a discharge/recharge where the batteries are used but not fully charged. Voltage vs SOC Lithium batteries maintain a higher voltage throughout the state of charge compared to sealed lead acid (SLA) batteries. Voltage is not a good indicator to determine the state of charge for a Lithium battery as the charge/discharge curve is not linear. The battery management system counts AMPs going in and out to determine SOC, however, as stated above a full charge cycle on the batteries must occur every 2 weeks to keep it calibrated for proper readings. With this being said there is a chart to display ROUGH assimilation between SOC and open circuit voltage. Please see the attached document: "Lithionics Voltage vs SOC" for more information as well as graphs & charts regarding voltage and state of charge. Lithium Battery Storage Procedures Proper storage of your Lithium batteries is very important in order to keep the battery healthy and give it the most life. Proper storage is determined by the length of storage as well as the temperature and humidity at which they will be stored. Please see the attached document: "Lithionics Storage Procedure Rev. 7" for more information. Note: Lithionics has updated the storage procedure to include storing the batteries with a constant charge if you are storing in winter conidtions. Lithionics Battery Bluetooth App The Lithionics batteries can be monitored via a bluetooth connection with your smart device. You will need to download the Lithionics app and connect to the battery. NOTE: You can only connect to a single battery at a time. Please see attached document: "Lithionics Battery App" for more information. If you already have the app but are having trouble connecting to your battery, please see attached document: Lithionics Bluetooth Connectivity Support". Lithionics Voltage vs SOC.pdf Lithionics - Understanding SOC.pdf Lithionics Storage Procedure Rev.7.pdf Lithionics 130A Battery - User Guide.pdf Lithionics 315A Battery - User Manual.pdf Lithionics Battery App.pdf Lithionics Bluetooth Connectivity Support.pdf Lithionics - FAQs - Battery Life.pdf