Foy_Mirna Posted August 2, 2017 Share Posted August 2, 2017 As some of you know, we lost an awning leg a few weeks back to a thunderstorm. This was clearly my fault for not bring the awning in when we left to go for a swim at the beach. Adding to this situation, was the tragic shooting at Fiamma Inc which, left the only North American Distributor closed indefinitely and no spare parts available. After posting this in the forum, Phillip Andrews from Oliver responded to me and forward my problem on to Jason Essary. Jason reached out to me to understand which parts I needed and went to work to find them in their "Boneyard." A day later he told me he found the parts and he was taking them over to shipping to have the parts sent out. The new leg arrived today and within 15 minutes everything was back to its original state. You can purchase a quality product from many companies but it's the people and how they treat you that makes them a great company. Oliver is a great company! With appreciation and pride, I own an Oliver, 7 Onward, Foy and Mirna Roamy Mc Roadhouse 2017 Legacy Elite II, Twin Bed Hull #227 2021 RAM 1500 Limited Link to comment Share on other sites More sharing options...
Free2Roam Posted August 2, 2017 Share Posted August 2, 2017 That is awesome! This makes me even more excited about our trailer. Going into production next week. -Angela 2 2017 Legacy Elite II Standard 2006 Chevy 2500 HD Diesel 4WD Link to comment Share on other sites More sharing options...
Moderators Mike and Carol Posted August 2, 2017 Moderators Share Posted August 2, 2017 We've had the same level of support from the good folks at Oliver. They want to take care of their owners. Mike 3 Texas Hill Country | 2016 Elite II #135 | 2020 Ram 2500 6.7L Link to comment Share on other sites More sharing options...
mountainoliver Posted August 2, 2017 Share Posted August 2, 2017 I have to very much agree with the others! We took delivery of our camper in April and about a month ago returned from our first trip of 7 weeks. Yes we've had just a few of small issues along the way. Jason and all the service folks have always gone way above and beyond to take care of whatever the problem is. Seldom have I found folks so interested in the customer and their product. We enjoy showing our Oliver to others and the complements we get at almost every campground. Oliver is a great company to deal with! 4 2017 Elite II, Hull #208 2019 Chevy HD 2500 Duramax Link to comment Share on other sites More sharing options...
PAndrews Posted August 3, 2017 Share Posted August 3, 2017 Thanks Foy! We appreciate you too. I look forward to hearing more stories about your adventures with Roamy and reading Mirna's fall decor post! 1 Phillip Andrews Oliver Travel Trailers Sales and Delivery Specialist Link to comment Share on other sites More sharing options...
Foy_Mirna Posted August 5, 2017 Author Share Posted August 5, 2017 Hello Phillip, She is still collecting decor items but you will be the first to see it. :) Onward, Foy and Mirna Roamy Mc Roadhouse 2017 Legacy Elite II, Twin Bed Hull #227 2021 RAM 1500 Limited Link to comment Share on other sites More sharing options...
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