Leaderboard

To often we don't take the time to acknowledge a job well done. This week I dropped the trailer off at Oliver Service for several days of adding options and fixing a couple small items. I dropped it off on Tuesday morning after spending an 18 degree night sleeping behind the sales office (Thank you to Oliver for allowing this) and picked it up on Thursday. I was met Tuesday morning by both Jason and Richie to go over the list of things to be done. We went over each item since we were adding a few options (cell booster, WiFi booster, front basket, deck plate installed for access, purchasing Hypervent and purchasing several items for spares) that we did not have installed during the build. Also haveing 2 small items fixed that needed attention. Upon returning on Thurday Ritchie met me and went over the list of everything that was done to make sure nothing was missed then took me to the trailer to look over everything to make sure I was satisfied. I want to thank Jason, Ritchie, Justin, Bryan, and everyone else in service that I did not catch thier name that worked on or assisted with the trailer (including the young man that assisted with moving the trailer). Guys this is service done right! Your customer service and workmanship is something not found too often anymore. Its obvious these guys take pride in thier job. I am known to be kind of a picky person since I have been in a service business for 41 years. Oliver Service far exceeded my expectations and I want to say THANK YOU for a job well done!

John, that is an interesting question. First, I think Oliver anticipates warranty work being done locally and then reimbursed. I have a local RV repair shop here in Boerne that I use (as does Pete Marks). They do good work at a fair price. Oliver has reimbursed me for warranty work they did. After that, I think most Oliver owners are not as set as you are as far as not traveling to certain regions or the other half of the US. We’ve had warranty work and modifications done in Hohenwald like many others and look forward to the trip and the sites along the way and in the central TN area. We always plan a few days in Nashville to go to the Opry and other music venues. If there was an Oliver sponsored Texas repair facility I would probably still go to my local (5 miles away) repair shop for immediate problems. The western US is pretty big and wherever they located a facility it would be a long way for a lot of western US owners. They are better off finding a local shop. It would be interesting to hear from other western US owners! Mike

Yes, Oliver did ask for owners to send them recommended repair shops 2 or 3 years ago. I sent them Boerne RV Repair where I go. I don’t know how many others submitted anything. If you have a business you’ve used I’m sure Jason would appreciate knowing. Mike