Trumpetguy:
Thank you very much for the information. Over the years of various travel trailers that we have owned and with each we used a WDH. I have found that it takes some time to properly adjust a WDH to your tow vehicle. The trailer and tow vehicle must be on a level service to obtain correct adjustment. There is no way it can be adjusted on an unlevel surface correctly.
When Oliver sets up the Anderson WDH do they have a level surface to make the adjustment necessary for correct towing? Last month we visited the factory and they had a trailer at the sales office ready for pickup. If I remember correctly it was just gravel drive way outside the sales office garage door and it was sloping way from the building. This arrangement is not acceptable to obtain a correct installation. Or do they deliver the trailer at some other location than the sales office with a level surface that will accommodate both the trailer and tow vehicle?
Also after you obtain the correct adjustment on your Oliver and tow vehicle; could you remove the Anderson triangle plate from below the trailer ball with the trailer tongue raised with the electric tongue jack (providing slack in the chains)? If you could, did you just leave the chains tension alone and not reduce any tension on them?
The Anderson WDH brackets that get mounted on the trailer tongue, I assume they are steel like that comes from the Anderson Factory. Did Oliver drill any holes in the tongue for the set screws that keeps the tongue brackets from creeping during travel? Or did they just crank them into the aluminum tongue as tight as they could get them?
Did you have any other issues during pickup? Also where did Oliver arrange for your first night of camping on them? Again thank you for the information. Safe and enjoyable travels.