Leaderboard

Just an update since I have seen the above posts. It was a screw adjustment and it works like a charm now

Be safe everyone...keep the faith, we’ll get through this. -Patriot

I'm taking the trailer to a local repair facility today Poulsboro RV in Everett WA. They are one of the largest RV and Dometic dealers in the area and said they would work on the issue for us. I'll coordinate between Oliver Factory Support and the local service center on this one and report back results. *Results* - Took trailer to a local dealership Poulbro RV where they successfully did the awning motor adjustment for free. The awning now retracts fully into the case. That dealer also did the Dexter Axle recall for free. I had them do my wheel bearing repack since it was time for that to happen. Hunting the Mystery Dometic TOOL = The dealer said that Dometic Awnings motor adjustment require a flexible tool with hex key end. They also said that tool was provided to dealers by Dometic within the installation kits of awnings. I'm trying to find out what tool that actually is...and get one so if this happens again I don't have to drag the trailer to a dealer. I put the question to Jason in service. I'll update this if I find the answer to the mystery. If anyone is doing a factory tour...see if you can spot one during the tour and take a picture.