Truma aqua go mayday

[Olive2Roam]

 

 

Almost hate to post this video, but I am in week 1 of a 4 week loop and just encountered a major issue with the truma. The video speaks for itself. Any thoughts?

[mountainoliver]

Looks like the burner has fallen apart. I thought that was an ongoing recall for this unfortunately all to common issue. I believe Truma says in this case not to use the water heater. Hopefully someone who has a Truma and has gone through the recall process can help.

[Olive2Roam]

4 minutes ago, mountainoliver said:

Looks like the burner has fallen apart. I thought that was an ongoing recall for this unfortunately all to common issue. I believe Truma says in this case not to use the water heater. Hopefully someone who has a Truma and has gone through the recall process can help.

Oliver has told me repeatedly that my water heater was not part of the recall. I have had numerous issues but this one is the most serious. 

[mountainoliver]

I’m sorry that this is happening and during a weekend to boot. Open a service ticket and see if you can send that video. In any event you’ll have to find an authorized Truma service facility to replace your unit. Maybe get the unit replaced now and take a chance on getting reimbursed after the repair? 

[Olive2Roam]

I appreciate that. I have opened a ticket and sent a copy of the video to Mike Sharpe. I checked and there are a couple of Truma authorized service centers near where we are (Buffalo/Rochester area). Thanks for weighing in on a Saturday night. 

Bob