Truma aqua go mayday

[Olive2Roam]

 

 

Almost hate to post this video, but I am in week 1 of a 4 week loop and just encountered a major issue with the truma. The video speaks for itself. Any thoughts?

[mountainoliver]

Looks like the burner has fallen apart. I thought that was an ongoing recall for this unfortunately all to common issue. I believe Truma says in this case not to use the water heater. Hopefully someone who has a Truma and has gone through the recall process can help.

[Olive2Roam]

4 minutes ago, mountainoliver said:

Looks like the burner has fallen apart. I thought that was an ongoing recall for this unfortunately all to common issue. I believe Truma says in this case not to use the water heater. Hopefully someone who has a Truma and has gone through the recall process can help.

Oliver has told me repeatedly that my water heater was not part of the recall. I have had numerous issues but this one is the most serious. 

[mountainoliver]

I’m sorry that this is happening and during a weekend to boot. Open a service ticket and see if you can send that video. In any event you’ll have to find an authorized Truma service facility to replace your unit. Maybe get the unit replaced now and take a chance on getting reimbursed after the repair? 

[Olive2Roam]

I appreciate that. I have opened a ticket and sent a copy of the video to Mike Sharpe. I checked and there are a couple of Truma authorized service centers near where we are (Buffalo/Rochester area). Thanks for weighing in on a Saturday night. 

Bob

[Galway Girl]

Please read my detailed report that I sent in on this topic attached....I've had truma's replace 3 times.

First potential cause - Truma didn't properly tighten the brass fittings internally that feed the burner assembly.
Second potential cause  - Truma didn't crimp the burner tube assembly correctly, and with travel they rattle out (the burner tubes are like in a bar-b-q and can fall off which causes raw gas to be injected into the burner area for explosive ignition instead of gentle start.)

This blog post has 3 goals and was SENT to NHTSA for evidence of why Truma needs to do something to fix their defective  mfg process.

1)  List symptoms we experienced with our Truma and use photos to illustrate the 3 firebox events.

2)  Describe 2 different Truma reported manufacturing defects and show photos illustrating those issues.

3)  Describe the in field solutions for each of the 2 manufacturing issues.

4)  Show a pictures of the current Truma Burner Unit with all Manufacturing updates in place.

The attached PDF is in full detail with picture of what is likely the issue or issues causing explosive ignition.

 

Truma Issues.pdf

 

Hope that helps...remember...you need to report this to both Oliver and Truma in order to get any warranty coverage.

Craig Short

 

[Galway Girl]

As an aside...while Truma is very clear that they only want their technicians doing any updates or changes...I believe Oliver did a bunch of installation of new burner units .
Be sure to turn in a "ticket" to both Oliver and Truma.

See my PM for some more suggestions.
CS