Window shade replacement program

[Townesw]

Has anyone received replacement window shades as mentioned in this TSB?

 

http://olivertraveltrailers.com/topic/tsb-white-window-shades-night-shade-fabric/

 

 

 

If so, did they send you all of the blinds or just enough to replace your defective shades. The reason I ask is that the response I got from the company sounded like they will be sending all 4.

[Townesw]

No one has had their shades replaced?

[KountryKamper]

I have a shade problem with the cracks too and have contacted the shade company. They say they will send them out in about a month because they are backlogged.

[Townesw]

Follow up:

 

Received 4 new shades yesterday from AutoMotion.

[KountryKamper]

Ww also received our replacement shades yesterday and from what I can tell they look good.

[Kayrae51]

Question for those that have received their replacement shades. I recently contacted Alex @ Automotion regarding 3 out of 4 of our shades that need replacement due to the issues mentioned in the bulletin. I received a kind reply this morning from Ewa Zajch, Asst Manager/Customer service that said Alex C. has retired and  she will be handling our issues. She told me it would be 4-6 weeks because they are waiting on fabrics and asked me for measurements. Can you tell me if you ran into a similar situation? Kathy

[Townesw]

I emailed Alex and told him that I had a 2018 Oliver Legacy Elite II with “slits” in the window shade fabric. He responded saying that they were running about a month behind. I never told him how many I needed. Almost a month later to the day I received 4 new blinds. He never asked for measurements.  Probably the best customer service I’ve ever had.

 

Bill

[KountryKamper]

Ours was the same as Bill's. Never asked for measurements, Just wanted to know if it was a Elite or Elite 2.

 

 

 

Here is his response

 

"I presume the address you provided below will be the ship to address ? I will need to know the model you have - elite 1 or elite 2"

[Kayrae51]

Thanks Bill & Tom,

 

I have sent Ewa a copy of Jason’s Service bulletin, figuring she may not be aware of the issue. I also mentioned that others experiencing this problem have reported receiving a full Oliver replacement package. My initial email  gave all necessary info regarding our Olver so we will see what happens next. Just in case, We’ve put in an Oliver service request for the appropriate measurements to send to back to Automotion. Ewa’s communications have been very pleasant so I’m sure we will get this worked out.  Appreciate your help! Kathy

[Kayrae51]

Jason has provided us with the needed measurements and updated the TSB for anybody else that needs to replace their blinds. All is good! Kathy

[Spike]

Probably the best customer service I’ve ever had.

 

I also received prompt and friendly service, and good advice, when I asked for extra clips that secure the blinds to the window frame. Great company.

 

 

[Overland]

Just ordered mine - it took about a year for the problem to manifest itself.  By the way, Ewa is now at extension 0021 - the person at 0022 won't know what you're talking about if you call.

 

 

[Overland]

Wow, UPS just dropped off a huge box on my front porch.  I was just expecting them to send the fabric part of the blinds, not the whole thing frame and all.

 

Kudos to AutoShade for top customer service.