Townesw Posted May 24, 2018 Share Posted May 24, 2018 Has anyone received replacement window shades as mentioned in this TSB? http://olivertraveltrailers.com/topic/tsb-white-window-shades-night-shade-fabric/ If so, did they send you all of the blinds or just enough to replace your defective shades. The reason I ask is that the response I got from the company sounded like they will be sending all 4. 1 Bill and Martha 2018 LEII Hull 313 Original owners 3/14/2018 2019 Chevrolet 2500HD Duramax Link to comment Share on other sites More sharing options...
Townesw Posted May 28, 2018 Author Share Posted May 28, 2018 No one has had their shades replaced? Bill and Martha 2018 LEII Hull 313 Original owners 3/14/2018 2019 Chevrolet 2500HD Duramax Link to comment Share on other sites More sharing options...
KountryKamper Posted May 28, 2018 Share Posted May 28, 2018 I have a shade problem with the cracks too and have contacted the shade company. They say they will send them out in about a month because they are backlogged. 1 Tom & Cheryl LE II #305 2018 GMC 2500HD SLT Duramax Link to comment Share on other sites More sharing options...
Townesw Posted June 27, 2018 Author Share Posted June 27, 2018 Follow up: Received 4 new shades yesterday from AutoMotion. 1 Bill and Martha 2018 LEII Hull 313 Original owners 3/14/2018 2019 Chevrolet 2500HD Duramax Link to comment Share on other sites More sharing options...
KountryKamper Posted June 27, 2018 Share Posted June 27, 2018 Ww also received our replacement shades yesterday and from what I can tell they look good. 1 Tom & Cheryl LE II #305 2018 GMC 2500HD SLT Duramax Link to comment Share on other sites More sharing options...
Kayrae51 Posted July 23, 2018 Share Posted July 23, 2018 Question for those that have received their replacement shades. I recently contacted Alex @ Automotion regarding 3 out of 4 of our shades that need replacement due to the issues mentioned in the bulletin. I received a kind reply this morning from Ewa Zajch, Asst Manager/Customer service that said Alex C. has retired and she will be handling our issues. She told me it would be 4-6 weeks because they are waiting on fabrics and asked me for measurements. Can you tell me if you ran into a similar situation? Kathy Clair & Kathy Reed - plus our travel companion: Emma 2017 Legacy Elite II - Hull# 245 2014 Ram 1500 3.0 V6 Eco-diesel 4x4 Link to comment Share on other sites More sharing options...
Townesw Posted July 23, 2018 Author Share Posted July 23, 2018 I emailed Alex and told him that I had a 2018 Oliver Legacy Elite II with “slits” in the window shade fabric. He responded saying that they were running about a month behind. I never told him how many I needed. Almost a month later to the day I received 4 new blinds. He never asked for measurements. Probably the best customer service I’ve ever had. Bill 2 Bill and Martha 2018 LEII Hull 313 Original owners 3/14/2018 2019 Chevrolet 2500HD Duramax Link to comment Share on other sites More sharing options...
KountryKamper Posted July 23, 2018 Share Posted July 23, 2018 Ours was the same as Bill's. Never asked for measurements, Just wanted to know if it was a Elite or Elite 2. Here is his response "I presume the address you provided below will be the ship to address ? I will need to know the model you have - elite 1 or elite 2" 1 Tom & Cheryl LE II #305 2018 GMC 2500HD SLT Duramax Link to comment Share on other sites More sharing options...
Kayrae51 Posted July 23, 2018 Share Posted July 23, 2018 Thanks Bill & Tom, I have sent Ewa a copy of Jason’s Service bulletin, figuring she may not be aware of the issue. I also mentioned that others experiencing this problem have reported receiving a full Oliver replacement package. My initial email gave all necessary info regarding our Olver so we will see what happens next. Just in case, We’ve put in an Oliver service request for the appropriate measurements to send to back to Automotion. Ewa’s communications have been very pleasant so I’m sure we will get this worked out. Appreciate your help! Kathy 1 Clair & Kathy Reed - plus our travel companion: Emma 2017 Legacy Elite II - Hull# 245 2014 Ram 1500 3.0 V6 Eco-diesel 4x4 Link to comment Share on other sites More sharing options...
Kayrae51 Posted July 23, 2018 Share Posted July 23, 2018 Jason has provided us with the needed measurements and updated the TSB for anybody else that needs to replace their blinds. All is good! Kathy 2 Clair & Kathy Reed - plus our travel companion: Emma 2017 Legacy Elite II - Hull# 245 2014 Ram 1500 3.0 V6 Eco-diesel 4x4 Link to comment Share on other sites More sharing options...
Spike Posted July 25, 2018 Share Posted July 25, 2018 Probably the best customer service I’ve ever had. I also received prompt and friendly service, and good advice, when I asked for extra clips that secure the blinds to the window frame. Great company. 1 Onward through the Fog! EarthPicks of Cochise County Link to comment Share on other sites More sharing options...
Overland Posted January 3, 2019 Share Posted January 3, 2019 Just ordered mine - it took about a year for the problem to manifest itself. By the way, Ewa is now at extension 0021 - the person at 0022 won't know what you're talking about if you call. Link to comment Share on other sites More sharing options...
Overland Posted February 8, 2019 Share Posted February 8, 2019 Wow, UPS just dropped off a huge box on my front porch. I was just expecting them to send the fabric part of the blinds, not the whole thing frame and all. Kudos to AutoShade for top customer service. 2 Link to comment Share on other sites More sharing options...
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