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MDuncan

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Everything posted by MDuncan

  1. One user contacted me today and was having issues with logging-in on his Kindle Fire. I believe it uses the Silk Browser. He stated when he logged-in, it would immediately log him out and return him to the home screen. I instructed him how to clear his cache and have not received feedback if that fixed the issue yet.
  2. It is with sadness, regret, and concern for the health of Oliver owners that we announce the 2020 Oliver Rally will be cancelled. We have been tracking the COVID-19 virus status and currently most all states in the Southeast are rated in the Red Zone. We have been monitoring the State of Alabama Department of Health COVID-19 website for periodic updates. Alabama remains High Risk according to the Alabama Department of Public Health. Unfortunately, many Oliver Trailer owners would be required to travel through numerous states that are at a higher risk level in several parts of the US. Our
  3. This is one of the main reasons we sell direct. The constant feedback from our owners keeps us on our toes and we continue to improve how our trailers are built. Manufacturers that sell through dealerships have less (or barely any) communication with the actual owners that buy their RVs. Dealerships don't always have the intentions and care of the manufacturer either. They can be misleading or not prioritize customer service like we do. I have been with the company since 2013. I can honestly say that there are a lot of features and components on our units that came directly from our owner
  4. Congrats Jason and Sonja! You can find a lot of great info here on our forums. If you haven't already joined it already, there is a private group on Facebook you can join as well. Search for "Oliver Trailer Owners." If you want to get familiar with the Ollie before pickup, be sure to watch our delivery series videos. These were originally made for 2019 trailers. There are a few small changes on 2020 models. We will be updating and adding them after the first of the year. We also need to finish up a few more videos and add to the series.... Hooking Up to a Tow Vehicle, Andersen Hitch, WIFI
  5. For anyone interested in seeing an Oliver in person? We will be taking our 2020 Oliver Legacy Elite II Twin Bed demo to the following rallies... Land Between the Lake Rally at Hurricane Mills COE near Eddyville, KY on October 1-3, 2019. We will be in campsite #36. Cherokee Fall Rally at the Happy Holiday RV Village in Cherokee, NC on Oct 10-13, 2019. We will be in campsite #831. If you are interested in scheduling a time to see our demo at one of these rallies, please contact us at 1-888-526-3978.
  6. We looked at a few in the plant and it appears the weather stripping is left of where the weep holes align in the frame for water drainage. I'm curious if Lippert confirms this assumption.
  7. Attached you will find some of the documents from the Rally last month. You can download the following PowerPoint Presentations from Google Drive. Camping for Dummies: https://drive.google.com/file/d/1fgxoS9liJhX9nmFpp4HoxNiXUvVAIdWb/view?usp=sharing History of Molded Fiberglass by Ian Giles: https://drive.google.com/file/d/1LvezYWimCBAZIQDAFEIT7_dOqr-9flV7/view?usp=sharing 2019-OTTOR-Anodes-Workshop-Handout.pdf Truma-Cheat-Sheet.pdf Truma_Decalcification_Full-100-color.pdf Truma_Maintenance-and-Winterization-100-color.pdf Truma-AquaGo-Comfort-and-Comfort-Plus-Control-Panel
  8. The views of our customers are of paramount importance to Oliver Travel Trailers. We will always strive to provide the best possible customer service and to identify and address all legitimate questions and concerns relating to our products or services. Oliver Travel Trailers values its customers points of view as a part of the “Oliver Family”. The Camco 40055 Brass Water Pressure Regulator is by its nature a flow restriction device as most pressure regulators work in this manner. Any water pressure regulator may be subject to failure. Failures are normally caused by a manufacturing
  9. IMPORTANT TECHNICAL SERVICE BULLETIN : 1Z9-P8W4L-11 IMMEDIATE ACTION REQUIRED CLICK HERE TO VIEW AND PRINT A PDF VERSION ISSUE 7-Pin Charge & Safety Breakaway Orientation on the Self-Resetting Breaker MODELS IMPACTED 2018 Oliver Legacy Elite II models built from August through November 2018 See sticker on lower shell on the street side to confirm the manufactured date on your trailer. INFORMATION Oliver Travel Trailers was alerted that some of its trailers may have the charge wire and safety breakaway wires connected incorrectly at the 20 AMP self-resetting bre
  10. Actually we had the wrong manual online that we got from another provider. The model is the Contoure Convection Microwave 190S-CON. We have updated Oliver University with the correct manual. I'm not sure why, but the box says it is a 1.2 cubic ft microwave but owner's manual says 1.1 cubic ft. Go here: http://olivertraveltrailers.com/oliver-university/ Search "Convection Microwave"
  11. IMPORTANT TECHNICAL SERVICE BULLETIN : 1ZP-K8A2M-11 IMMEDIATE ACTION REQUIRED CLICK HERE TO VIEW AND PRINT A PDF VERSION ISSUE Potential for Sub-Optimal Grounding through Tow Vehicle Connection MODELS IMPACTED 2014 – 2015 Oliver Legacy Elite and Elite II models. INFORMATION Oliver Travel Trailers was alerted that some trailers produced during 2014 and 2015 may experience degraded braking due to a sub-optimal ground through the ball connection when an optional anti sway hitch is installed. During the affected model years some Oliver models relied upon providing a ground to the
  12. @TexasMarshall We sincerely apologize for the issues you have had. We are passing along your comments to quality control. If you still have issues, don't hesitate to call the service department at 1-866-205-2621.
  13. I've updated the Technical Service Bulletin. They have been emailed and will be mailed by USPS first-class mail today. http://olivertraveltrailers.com/topic/inverter-ground/
  14. John, From the looks of where you grounded on the support beam, I'm not sure if that support is welded to the chassis. I haven't personally looked yet on a unit, but I will check. In any case, we would recommend moving the grounding point to the chassis ground stud. I have the Technical Service Bulletin revised but waiting to hear from everyone here before we post it. Basically there will be three things everyone will need to look for... Missing inverter chassis ground wire Oversized ring terminal on chassis ground Flat washer installed between ring terminal and i
  15. John, Thank you for bringing the flat washer issue to our attention. We receive the inverters from Xantrex with two flat washers, one lock washer and the nut installed on the chassis ground terminal. I personally called one of the engineers at Xantrex and he informed me that you are correct and that the lug or ring terminal should not have a flat washer under it. The ring terminal should be in contact with the chassis. He did however say that if it does have the flat washer under the terminal on the chassis ground, it should not be an issue since there is not much or any voltage drop. He sai
  16. IMPORTANT TECHNICAL SERVICE BULLETIN IMMEDIATE ACTION REQUIRED CLICK HERE TO VIEW AND PRINT A PDF VERSION ISSUE Technical service bulletin for trailers equipped with optional inverter potentially with improperly installed chassis ground wire or missing chassis ground wire. MODELS IMPACTED Oliver Legacy Elite and Elite II models built on or after January 1. 2014. INFORMATION Oliver Travel Trailers was recently alerted that some of it’s trailers may have left the manufacturing facility with an improperly installed or missing chassis grounding wire installed between the optiona
  17. Dear Oliver Owners, Oliver Travel Trailers thanks you for bringing this to our attention. We are in the process of developing a set of inspection guidelines and repair procedures. A technical service bulletin will be released shortly. We wanted to let everyone know that we are aware of the issue and that we are working to resolve this as soon as possible. We will notify everyone with more information once we have developed the inspection guidelines and repair procedure. Thank you again for bringing this to our attention.
  18. We will be frequently updating info about the Rally, be sure to visit the webpage from time to time: http://olivertraveltrailers.com/2019-oliver-owners-rally/
  19. Thanks for sharing! We are happy you enjoyed your first boondocking trip in your new Ollie!
  20. Come join Oliver Travel Trailers from August 15th -19th as we attend the Boler 50th Anniversary gathering at Red River Exhibition Park, Winnipeg, Manitoba. Boler was the first fiberglass travel trailer invented in 1968 and made approximately 10,000 units before stopping production in 1988. Join us as we pay homage to the pioneer of fiberglass travel trailers! The event is limited to the first 1000 trailers. Daily activities include trailer showcases, workshops, entertainment and much more. All campsites have asphalt parking and electric hookups. There is also fresh water and dump location
  21. Thank you everyone for your input and support for the Oliver brand! We will be looking for products and distribution over the next few weeks. We will more than likely have some Oliver maintenance products as well... wheel bearing kits, Truma Decalcification Tablets, etc. I'm sorry to say we won't have anything available until after Father's Day but we will have something up in the next month or so!
  22. Yes we will probably implement blocking IP addresses outside US & Canada.. or maybe specific countries. If they are on a proxy server they can hide their actual location and be where ever they want to be. We will get it worked out. Did anyone receive spam emails from the spammers? Probably Microsoft or Norton Security related. If so, please private message me and I'd like to have it forwarded to me. Thanks!
  23. I will definitely try to post when it will air. I'm pretty sure it will not air at the same time everywhere. I was told it is up to each local TV network to use when they seemed fit, but they can air it as many times as they want. I'll have more info in a month or two. I believe it should start being aired in June.
  24. Had another attack this morning. They can register as anyone else can. New users are required to activate their account by clicking a link in their email, which tells me that it most like a human and not a bot doing it. If it continues we will tighten up the spam controls.
  25. The voice is of James Herron. He is a Sam Elliott sound-alike. He is a good fit for our brand. The commercial is going to be airing across the nation this Summer on a TV show called "America's Campers and RVs" on Saturdays and Sundays from 10am to 6pm. We will also be featured in the show for five or so minutes. The commercial is a brand awareness campaign we are running. There will be a series of videos/commercials. Although we are becoming more known everyday, there are still a lot of people that have never heard of an Oliver. Yes, the production line is booked for a few months out but
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