Official Update from Oliver Travel Trailers

[RLomax]

To Oliver Owners and Valued Customers,

 

The Oliver team and family greatly appreciates and values our current owners and individuals that are considering the purchase of an Oliver.  Without you the organization and Oliver brand would not be what it is today.  As most of you know, Oliver Travel Trailers is going through a transition period and some of the decisions have created some questions and potential uncertainty as it relates to the direction of the company.  Oliver is paying attention, listening, and monitoring all of the feedback and comments on the forum, social media, emails, and phone calls.  Oliver Travel Trailers’ intent is to be very straightforward and honest with our owners, potential customers, and employees.  Integrity is the foundation of the Oliver brand.  Oliver feels an official company update is appropriate to help clear things up.  The following are some key facts:

 

• The rumor that Oliver Travel Trailers is positioning the business to sell is absolutely a false statement.
• The Oliver sales team is still actively working with all new and existing customers to answer questions and assist in the purchasing process.  If you are interested in purchasing an Oliver or have questions, please contact us directly.
• The Oliver service team is still actively providing technical support to our Oliver owners to ensure issues are resolved as quickly as possible.  If you have technical support needs, please contact us directly for assistance.
• The decision to close the service department at this time has not been received well by many Oliver owners and potential customers.  Oliver leadership is listening and plans to have discussions on this topic next week.  Oliver will update our owners in the coming weeks regarding any changes.

 

Again, Oliver Travel Trailers truly values the voice of our owners and potential customers.  We’re listening and we care.  Oliver Travel Trailers isn’t a prefect organization, but we are committed to ensuring our brand, our owners, and our future customers have a product and customer support that is the best it can be.

 

Thank you for being part of the Oliver Family.

 

Rodney Lomax

Director of Operations

Oliver Travel Trailers Sales & Service

[John Dorrer]

Thanks Rodney

[Patriot]

Thank you Rodney.

[Ollie-Haus]

Never had any doubts, but thanks for the update and reassurance!

[MAX Burner]

15 hours ago, Ollie-Haus said:

Never had any doubts

We had no doubts, either!  Thanks for the well written clarification, Rodney!  The Oliver family and business always comes through with the best path going forward.

Cheers!

[bugeyedriver]

Thanks for the confirmation of Oliver Travel Trailers' continued dedication to Oliver customers, past, present, and future.  "Transition" is a common event in the life cycle of businesses as they mature and grow.  With OTT's strong heritage and dedication to building a quality travel trailer that, with proper care, will last a lifetime, you have brought value to the market and joy to many individuals and families throughout the nation. 

I wish you and all employees of OTT all the best as your company evolves into the future.

[Zodd]

On this note. I think Jason did a good job on the summary. However, I do find that this is the first somewhat "bad news" item I have ever seen written about Oliver if that provides any context around how this has been bumpy. I agree with Jason that it is not necessarily a bad thing, as he does call out how picky they are trying to be in dealer selection and the challenge of growing without this. It does show how poorly people view dealers and dealer service though. I wanted to post here so Oliver could respond to RVMiles if they so choose (I have not even joined the Oliver family yet but find myself rooting for them to get through this growth challenge. 🙂 ) .