Xantrex Freedom X throwing a [04] code flashing Hull# 634

[Patriot]

Just noticed this [04] code flashing on our 2020 OLEll this evening. We are on shore power presently here at our home and are headed out in the morning on a week long trip. I read the manual (pic below) and checked all action areas, but still cannot figure out or understand the cause of this code.
Was wondering if anyone else has experienced this with this particular inverter. I will give Jason a call in the morning and see if he can help trouble shoot.
All other systems are working fine. Hopefully it’s nothing major.

Thank you in advance.

David

 

 

Edited October 26, 2020 by Patriot

[Overland]

No specific recommendations, but my first guess would be that the fan on the inverter might be out, though I don’t see why that error would show up while on shore power. 

[Ray and Susan Huff]

Let us know what you find out.   Hope your trip isn't delayed.

 

[Patriot]

Jason Essary OTT Service put us in touch with Xantrex tech support. We were walked through a system reset. No further issues. It was undetermined what caused the error code (4). Xantrex tech support was outstanding. All is well.

edit- documented everything and everyone we talked with should this issue occur again when out of warranty.

Happy Camping!

Patriot

Edited October 28, 2020 by Patriot

[Mike and Carol]

1 hour ago, Patriot said:

Jason Essary OTT Service put us in touch with Xantrex tech support. We were walked through a system reset. No further issues. It was undetermined what caused the error code (4). Xantrex tech support was outstanding. All is well.
Happy Camping!

Patriot

We had an inverter issue a few years ago and the Xantrex support team was excellent.  Walked me through a bunch of troubleshooting until we did a hard reset that did the trick.  Mike

[Ray and Susan Huff]

The old faithful "reboot" remedy . . . .  ☺️

[Mike and Carol]

35 minutes ago, Susan Huff said:

The old faithful "reboot" remedy . . . .  ☺️

It was a little more than a reboot.  Disconnect from power and let sit for 6 hours before reconnecting.  I was surprised at the length of time with no power, but it worked.

[SeaDawg]

1 hour ago, Mike and Carol said:

It was a little more than a reboot.  Disconnect from power and let sit for 6 hours before reconnecting.  I was surprised at the length of time with no power, but it worked.

Yup. That's a reaaaallly lengthy reboot.